Great Rail Journeys Reviews 

29,739
•
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 6,356 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the extremely friendly, polite, and knowledgeable staff who patiently answer questions and make planning future trips exceptionally straightforward. Travelers also highlight the wonderfully well-organized holidays, interesting excursions, and efficient booking procedures that ensure smooth travel arrangements from start to finish. However, some reviewers were not happy with the booking experience, noting that confirmation details were delayed, communication was lacking, or website navigation was frustrating. A few people additionally mentioned encountering unhelpful staff members or feeling less than welcomed during their initial telephone or online interactions.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, frequently describing representatives as polite, attentive,... See more

Booking process

Clients share positive opinions on booking process, frequently highlighting how straightforward and smooth it... See more

Holidays

Customers had positive experiences with holidays, highlighting well-organized itineraries that balance... See more

Service

Users describe positive interactions with service, highlighting prompt answers to questions and helpful,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Kristen was very attentive to my many questions. She was very patient and knowledgeable about all aspects of the Rocky Mountaineer trip my sister and I were interested in. She also kindly applied all... See more

Rated 5 out of 5 stars

The holiday was extremely well thought out with just the right amount of day visits and free days. Emma was very good looking after us all. The hotel was perfectly positioned to take advantage of the... See more

Rated 5 out of 5 stars

I telephoned to ask questions on me completing a booking form online, I was told they could do it over the phone and complete the booking. Andy explained everything and made it very easy. I found hi... See more

Rated 5 out of 5 stars

The website provided me with all the information I needed . However when I paid I wasn't sure if the money had gone through so I phoned the number given and got through to someone pretty quickly the... See more



Company details

  1. Tour operator

Written by the company

Great Rail Journeys has 50 years’ experience creating escorted rail holidays that go without a hitch. Our destination specialists work year round to craft unique itineraries and use their rail expertise to connect must-see sights in every destination, while our attentive Tour Managers travel with you from start to finish, taking care of all the logistics. We also offer luxury river cruises and Independent holidays.

The leader in escorted holidays by rail

Written by the company

Unique Experiences
We know when you go on holiday, you want to learn about the places you visit and connect with the local culture. Our team of destination experts have done all the hard work for you, making sure you get to experience authentic and inspiring activities. And, with our encyclopaedic knowledge of rail networks across Europe and the UK, you can rest assured your holiday will run like clockwork., leaving you with plenty of stories to tell on your return as you create memories to last a lifetime.
Explore with Sociable Groups
Joining like-minded travellers, you can enjoy the sociable aspects of group travel or opt for time to yourself. While exploring the sights or enjoying exclusive experiences, we’re here to make your holiday a memorable one. So, whether it’s over drinks at our hand-picked characterful hotels or during free time to explore independently, you can choose to be part of the group or spend time separately. Plus, your professional Tour Manager is on hand throughout your holiday to offer advice or tips on places to see and things to do.

Book with confidence

For complete peace of mind

We're fully bonded by ABTOT and ATOL, meaning you can book safe in the knowledge your holiday's completely protected.

Contact info


4.8

Excellent

TrustScore 5 out of 5

30k reviews

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4.8

All reviews

(29,739)

6,011 reviews in the last 12 months

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Rated 5 out of 5 stars

An excellent start

Excellent website and brochure with all the information required. When I booked by phone Richard was very knowledgeable and helpful. The process was easy and clear to understand. A 5 star experience. I’m looking forward to my holiday knowing it will be well organised.

13 October 2026

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