Givemecosmetics Reviews 

I have no idea how these products are as they're a gift, but I will say they do smell really nice.
This company is very difficult to get in contact with and you often just get a generic AI response. The delivery company they use (InPost) is absolutely useless.
Also I wouldn't really trust reviews on their site as they offer points for reviews (more points for photos & videos) and those points turn into a voucher

Terrible service. Placed an order on the 29th of September. Today is the 14th and I've not had my delivery or any updates. Anytime I try to contact someone to get an update or a refund, I get their virtual assistant. Absolutely garbage service so won't be using ever again. If you want similar results for their repair shampoo, use Bonacure repair and rescue.

I’ve ordered from Give Me Cosmetics previously without any problems, but after this experience, I certainly won’t be rushing to order again.

I placed an order as a birthday present for my daughter, expecting it to arrive within the advertised delivery timeframe. However, after five working days, my order was still showing as unfulfilled, with no dispatch information or communication whatsoever.

When I contacted customer services, I received what appeared to be an automated AI response. I was then informed that orders are now taking up to 10 working days because they are so busy.

Why was this not clearly communicated on the website before I placed my order? Had I known about these delays, I would have ordered elsewhere to ensure my daughter’s birthday present arrived on time.

I have since requested to cancel my order, but I’ve received absolutely no response. The customer service has been appalling from start to finish.

What I find particularly unacceptable is that if a company cannot cope with the volume of orders it already has, why is it continuing to accept new orders without making customers fully aware of the delays?

I appreciate that businesses can experience busy periods, but that is no excuse for failing to communicate with paying customers. It shouldn’t be down to customers to chase their orders, discover that delivery times have increased and then struggle to get a response when requesting cancellation.

This wasn’t simply an order I could wait a few extra days for. It was a birthday present for my daughter, and because of these delays, she has been left disappointed. That is something an apology or generic automated response cannot put right.

Having previously been a satisfied customer makes this experience even more frustrating.

Absolutely dreadful customer service, a complete lack of transparency and one very disappointed daughter.

I won’t be ordering from Give Me Cosmetics again.

Great experience, responded quickly and I love the products will be re ordering

i dont know whats going on with this company ordered on the 2nd no order not fullfilled some crap about 11 working days reply been over that tried cancelling waiting on reply .dont know if they taking money and not delivering products

I’m very disappointed this time, I’ve bought lots of products over the years but this time I’m not having a good experience. I have placed 3 separate orders, 29th and 30th September and 4th October which I haven’t received a single item. They are still stating unfulfilled. I’ve had emails all stating the same thing that it’s very busy allow 10 days from dispatch, allow an extra day, please don’t keep contacting regarding order status wait for my dispatch email they can’t give me a timeline for delivery etc etc. I’m sorry but this is not good practice, I’m at the point now I’m considering getting my money refunded never to place another order and I will not recommend the company to anyone again which is a shame.

I’ve now requested a refund before I go to my bank and report it as a none fulfilled transaction 😡 I’ll never use the company again, I’m fed up of just getting automated rude emails 😡

Been ordering from this company for years as I love their product, I placed an order on 29th September and like many others that have left reviews the order still hasn’t been dispatched, no use emailing them because they say they can’t give a time scale for delivery, time to find a new hair care provider!

Bought quiet a few of these products all been lovely , had one little hiccup with dispatch but resolved quickly by the team. Will definatly use again .

I placed order 29th Sept thats been it not heard a word about it since, i decided to cancel order because according to update its not even been packed yet so I said wanted cancel, then you get message saying you'll hear from team, that was Friday its now Wednesday then I got a email which I suppose has gone out to us all saying they were behind on orders and they cant give any information when orders will be sent out, i just want a damn refund they took my money quick enough there was no delay in that. Why have a big sale selling things cheap when you know you can't handle so many orders at once. Just give me a refund and I'll go and buy the products or similar somewhere else.

Ordered on the 27th, still no order. I contacted them as this was late. They sent an ai email back to say to wait 10 working days. It’s past that so I emailed again and they’ve emailed back to say to allow a few more days. The items were gifts in needed for the 20th October but I highly doubt they will be here by Tuesday. If it’s not despatched today, I will be claiming my money back from the back. Do not order from this company. You cannot speak to a person

Ordered from here 2 weeks ago and still dont have my order, in-fact, after emailing today to ask where my order is, I’ve been told it is still being processed! Bought as a gift for a birthday and now will arrive weeks after. No good.

Used to be a company I ordered from regularly, but orders are taking longer. My latest was placed on 2nd October, now 14th. Communication is terrible, if you get it, clearly copied and pasted and the tone is quite rude and dismissive.
I have now requested cancellation, no response.
This is the last time I order.
Order number 3089719.

Placed order on the 26th of September it’s now the 14th of October and my order still hasn’t been dispatched when standard delivery is 3-5 days. Absolute nightmare trying to get hold of someone. No phone number to ring. Emailed and a lack of human interaction more a generated response still not telling me when my order will be dispatched and it’s a gift:

Order placed on the 29th of September, still unfulfilled, not even a tracking number… I get the company is very busy, but so is other major brands with even higher volumes of orders and they aren’t leaving people weeks at a time after spending their hard earned money. Unacceptable for a company so well known, simply can’t keep up with supply and demand. Will be my first and last order unfortunately, even if the product is good, you can get plenty of the same if not better quality products without waiting 3+ weeks on an order. Excellent products and a very well known company, don’t ruin it for yourselves these reviews could be 10/10.

I placed two orders on the 27 0ctober . I waited 12 working days excluding weekends and bank holidays in total 16 days . So I sent a email asking when I would receive my £66 order . The reply was AI. Couldn't tell me when they would arrive as they are busy . I was then ignored . I still haven't received them . I then went to my bank and appealed the transfer with screen shots of orders not dispatched and got my full refund within 5 minutes. I think it's fair to say I won't be using them again .

I am not going to say don't use them, I am just sharing my experience of poor quality customer service and communication .

Ordered 29th September.. now 14th October still waiting for my order mailed them twice said about high volume orders .. not good enough 😡

I placed an order on 29th Sep for my sister’s birthday on the 8th of October. I presumed I’d ordered it in time! 9th of October still nothing… unfulfilled! I sent them an email to say can i cancel my order due to it not being sent out in time, my response was we will get back you soon… a week later still no response still no items. I’ve raised it with my bank to try and get my money back. I will never order from this company again.

Ordered a week ago. Can only talk to a bot. Very frustrating.

Waited the 10 working days as advised by their response to my email. My orders have STILL not been dispatched. I think we all need to start escalating this further to Trading Standards.
They can't continue to get away with this. They are still accepting more orders even though they can't cope with the orders placed weeks ago.
Disgusting company. Disgusting customer service.
I want to know when my orders will be despatched!! My order numbers are 3084568 and 3082938. You will know what date your despatch team are up to. Give people an idea of when they're likely to receive their orders instead of replying to people with the same copy and pasted BS!! We've had enough of your excuses!

I can't review the products as I have not yet recieved, 3-5 working days it said on the 30th September , I have seen replies to complaints stating that is from "dispatch" however there was no information regarding a delay when I purchased my order. Unable to speak to anyone despite trying . Will be raising a dispute with my bank to get back the money. Would not recommend. Shame as I was really looking forward to trying these products.