Get The Label Reviews 

Not impressive, very high delivery charges and then charge a further £5 to return, cost £13 or just shy to find out it does not fit.. Not shopping here again.

I ordered twice from GTL. The first item arrived on time with no problems. The second never arrived and I ended up, after 8 weeks, having to claim a refund from my bank as I couldn't get anywhere with GTL. Between GTL and their delivery courier the service levels in the event of a problem are truly awful and I would never buy from them again. In case it helps others trying to deal with them, they do not reply to e-mails sent to their customer service address and they don't answer their on line customer complaint form (and nor does their courier). The only way I got a response from them was through their Instagram message service and, even then, it was confused and unhelpful.

I advise everyone not to deal with them; they are scammers, and their products are of poor quality.

Absolutely shocking. Ordered 2 pairs of jeans so spent a fair bit. Jeans arrived. One the wrong size to what I ordered and the other was completely the wrong item. You then have to pay £5 to return. I have used get the label quite a few times in the past but this time is the last!

Paid extra for express delivery which didn’t meet this timeframe. The product sent was then the wrong size. I have tried contacting 4 times over the past 2 and a bit weeks and heard nothing back. I refuse to just send them back because you have to pay a £4.99 charge to return, when this is their mistake. I have used the contact form on their website and their customer service email. I have rang their contact number which just says their phone lines are closed and lies about a live chat facility that doesn’t exist! I will not be buying from here again!

I'm giving them 5 stars as they despatched on the same day and provided updates and a refund (due to 'lost' parcel by courier)

Unfortunately I am deducting 4 stars because they use that sham/scam courier Evri.

Won't be ordering from any retailer that uses Evri ever again.

i made a return and the company told me they would get back to me in 2-3 days on 24th august ever since that no replies at all , i contacted them numerous of times on email 5 times and all i get is automated message and still havent got any update on my refund / return

MY ORDER NUMBER - GTL104355

Is nearly impossible to contact GTL by phone or email.

Order issue - i have used this site a few times before and had no issue but sadly i find myself here to alert people of the delivery issues!
Evri delivered parcel to wrong address ..I have checked the address and parcel is not there, photo on evri tracking just shows a parcel on the side no proof its mine... tried contacting get the label via online form 2 times! Its now 1 week since parcel was delivered - no item, no response and looking like no refund.

Shocking customer service

This site is a gamble .. if you want to take a chance good luck but I would shop elsewhere 👎🏻

The wrong size item was delivered to me. I can't send it back for a refund unless I pay for postage, even though it is their error, and I have received no response from customer services. Beware using this website.

get the label web site is not trustworthy missing item email them on their website more than three times no response telephone number don’t exist i’m a disabled person on a pension. I bought my Son a long sleeve T-shirt order number GTL114781 this was for his birthday evir courier said it was delivered. but was left on the bench. Missing item unhappy it was an expensive item. Before you guys buy, please look at their reviews. This company should not be trading.

Absolutely shocking customer service no phone line won’t reply too emails had more than one bad experience honestly stay well away !!!

I bought an item which was to big so I wanted to return it , it cost me £5 to return it and I never received my refund that was 4 weeks ago iv left countless emails and I’m being ignored

GTL112199 - got my order today and they have sent me a size 7 - I ordered a size 8 - I’m now going on holiday tomorrow and won’t be taking my new Balenciaga trainers. I’m not happy and this is a huge inconvenience. I’m certainly not paying £4.99 to return them when it’s your fault, why should I have to mess about having to go to a post office - send a new pair size 8 and get these ones picked up at the same time! Obviously you’ll have to wait until I return from my holiday.

Will not be buying from this website again. Purchased a pair of trousers for my son in the same size he already has. Paid £5 for standard delivery. When they arrived they were miles too big. I wanted to send them back to get the smaller size but it’s another £5 to return them! That £10 for shipping before I’ve even gained an item of clothing. If you’re going to charge steep rates for delivery; returns should be free.

Ordered an item using their sizing chart as guidance. The item came clearly smaller than they said. This left me with two postage charges and no item through no fault of my own. For clarity I always order large and when matched with clothes I own their item is clearly smaller. I suspect they are seconds.

i have sent my third request via the web form asking where my parcel is, no one is responding to my emails. the parcel has been left in a salt box but not in my building. get the label have made no attempt to contact myself

Cancelled my order with no explanation a couple of hours after placing it , but item is still being advertised, useless company, I should have read the reviews, avoid these jokers!

I purchased Nike Gym gloves and received the wrong item which a was lower in price.

I asked for a refund over a month ago and just got an email from Brydie asking if she could help, now waiting for her to reply

However, there is no process to speak with GTL to get the correct items and they just don't respond to emails

Wouldn’t bother pay £4.99 shipping and if you want to return goods you also pay an extra £4.99 not worth the hassle