Incomplete service, property damage and no resolution
I booked Flytthem based on a confirmed quote that included furniture dismantling and reassembly.
Unfortunately, the movers arrived without the necessary tools, did not complete all agreed dismantling/reassembly work and caused damage at both the property I was moving from and the property I was moving into.
I reported the issues immediately and provided extensive evidence, including photographs, witness statements and supporting documentation. The company acknowledged that part of the agreed work had not been completed and instructed me not to pay the original invoice while a corrected invoice was prepared.
The most disappointing part has been the complaint handling. Despite repeated follow-ups, supporting evidence, inspections and assurances that the matter was being prioritised, I have not received:
- a decision on liability for the damage,
- confirmation that the matter has been referred to the company's insurer,
- a repair or compensation proposal,
- confirmation that the original invoice has been cancelled, or
- the corrected invoice that was repeatedly promised.
As of 7 October 2026, the matter remains unresolved and my final written deadline has passed without any response.
I have tried throughout to handle this professionally and provide every opportunity for the company to resolve the matter directly. Unfortunately, both the service itself and the subsequent handling of the complaint have fallen well below reasonable expectations.
I will gladly update this review if Flytthem provides a fair and satisfactory resolution.








