Direct Splashbacks Reviews 

246
•
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 114 reviews, reviewers overwhelmingly had a great experience with this company. Consumers frequently share how happy they are with the wonderful product quality, precise custom measurements, and stunning designs that seamlessly fit their kitchens. Many people also appreciate the secure packaging, helpful communication, and reliable delivery service provided throughout the entire ordering journey. Buyers mention how easy the website is to use and how smoothly everything goes from the initial inquiry right up to the final installation. Though some customers noted that bespoke orders required longer lead times, they understood that crafting customized glass panels takes time and found the final results completely worthwhile.

What people talk about most

Product

Clients share positive opinions on product quality, frequently praising the exact measurements, custom color... See more

Quality

Reviewers mention positive feedback about quality, highlighting that products are well made and feature... See more

Service

Consumers find service to be positive, highlighting a smooth experience with fast delivery and excellent... See more

Delivery service

Reviewers highlight positive aspects of delivery service, noting that orders consistently arrive on time and... See more

Order

Users describe positive interactions with order processes, highlighting an easy online ordering experience... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We enquired for a product that they didn’t do! Instead of saying no, they said we haven’t done that before, give us a couple of weeks and we will see if it’s possible? Within two weeks they provided t... See more

Rated 5 out of 5 stars

All good. Chose our splashback picture and entered our required size and holes, and for heat resistant tempered glass. Delivered as requested with fitting screws and protective grommets supplied, dece... See more

Rated 5 out of 5 stars

The splashback was a specific size for our kitchen and fits very well, it is black and matches the hob, oven and extractor. The price was the maximum we were prepared to pay. The custom size require... See more

Rated 5 out of 5 stars

Fantastic range of options, easy to order and the finished product is fabulous. Tony sent a proof before putting the splashback into production to see if we were happy with it, which we wer... See more


Company details

  1. Glass & Mirror Shop

Written by the company

Glass splashbacks for kitchens and bathrooms in any size, shape or colour. All splashbacks are made to measure. Free delivery across the UK. Colour match available.


Contact info

4.9

Excellent

TrustScore 5 out of 5

246 reviews

5-star
4-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

How this company uses Trustpilot

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4.9

All reviews

(246)

108 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

After a very poor delivery

After a very poor delivery, ie broken glass,
I contacted Mark to ask for help to rectify the situation if possible.
I was pleasantly surprised, when Mark offered to help, I couldn’t have asked for more. No excuses or quibbling, just friendly, professional courtesy.
Thanks again Mark.

7 October 2026
Unprompted review
Rated 5 out of 5 stars

We enquired for a product that they…

We enquired for a product that they didn’t do! Instead of saying no, they said we haven’t done that before, give us a couple of weeks and we will see if it’s possible? Within two weeks they provided the image as we wanted it and a price. We placed our order and within 15 days we received exactly what we wanted. Fabulous customer service, fantastic quality product and competitive pricing.

7 October 2026
Unprompted review
Rated 5 out of 5 stars

I can't recommend this company highly enough

I can't recommend this company highly enough. When I made an initial mistake with my order, the support I received was exceptional. Every response was quick, helpful, and reassuring, and nothing felt like too much trouble.
The finished product is absolutely beautiful and has transformed our kitchen. The quality and customer service have both been outstanding.
A huge thank you to everyone involved!

14 September 2026
Unprompted review
Rated 5 out of 5 stars

Pleased

The splashback was a specific size for our kitchen and fits very well, it is black and matches the hob, oven and extractor. The price was the maximum we were prepared to pay. The custom size required a longer time, which was advised at purchase, it was delivered when quoted.
We would recommend this company.

1 September 2026
Unprompted review
Rated 5 out of 5 stars

Second time I’ve bought from this…

Second time I’ve bought from this company & not disappointed
Web site easy to navigate
Ordering simple with a fast reply to say order been placed
Update on delivery date
And quality is fab. Just as seen on web site.
Very pleased indeed

21 August 2026
Unprompted review
Rated 5 out of 5 stars

Positive Experience

Easy to order online, with great communication from the company. The splash back was packed well, is great quality, and fits perfectly.

15 July 2026
Unprompted review
Rated 5 out of 5 stars

Would definitely recommend this…

Would definitely recommend this company. The splashback is beautiful and there was a great selection to chose from. I had to email the company and I received a quick response. The customer service is excellent. Thank you Tony it was a pleasure dealing with you. I would use your company again. It is always good using small family businesses.

21 August 2026
Unprompted review
Rated 5 out of 5 stars

Gorgeous

Great choice of splash backs. Good communication when I needed a delivery date. Splashback looks gorgeous.

2 June 2026
Unprompted review

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