CarTakeBack Reviews 

8,508
•
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Considering 682 reviews, reviewers overwhelmingly had a great experience with this company. Consumers truly love how simple the website is to use, allowing them to easily get quotes and arrange everything without stress. Reviewers often highlight the friendly and professional drivers who arrive on time and handle vehicles with care. Furthermore, people appreciate the fast payments transferred straight into their bank accounts immediately following collection. However, some customers also noted that final quotes offered during collection were significantly lower than the initial estimates. A few reviewers experienced frustrating delivery delays or missed collection appointments, leading them to seek alternative services.

What people talk about most

Service

Reviewers highlight positive aspects of service, noting that consumers experience fabulous communication,... See more

Payment

Reviewers mention positive feedback about payment, expressing great satisfaction with the extremely prompt... See more

Staff

Customers had positive experiences with staff, frequently highlighting that representatives and drivers were... See more

Price

Clients share positive opinions on price, frequently highlighting that they received the highest quotes and... See more

User experience

Customers consistently note positive experiences with user experience, highlighting that the website is easy... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Website easy to navigate and a very easy process. Popped in car registration and valuation followed shortly after. Once offer was accepted, received a phone call explaining process, gave ban... See more

Rated 5 out of 5 stars

Just wanted to come here to recognise an outstanding service from cartakeback. Not only did they offer a better price than competitors, they answered my queries quickly, arrived on time, transferr... See more

Company replied

Rated 5 out of 5 stars

Got a quote on line which just required reg number and to answer a few questions. Process was very simple . Accepted quote on line and then got a call from them to arrange collection . Had a call on... See more

Company replied

Rated 5 out of 5 stars

Lovely, helpful and friendly staff. They understood the situation we were in with the car and kept in contact with us until collection. Josh. The pick-up driver was brilliant, very professional, punct... See more


Company details

  1. Car Breaker

Written by the company

CarTakeBack are the biggest scrap car recycling company in the UK! With over 300 branches across the country, we'll find you the best price for your car, no matter the age, mileage or condition. To see what your scrap car is worth, simply enter your registration number and postcode in to our instant quote form and we'll give you a price to sell your car. There's no obligation and all quotes are valid for seven days. With CarTakeBack the process of selling your scrap car is hassle free. Have your car collected from anywhere at a time to suit you. CarTakeBack branches are authorised scrap car recycling centres so you can relax knowing that if your car is scrapped, 95% of it will be responsibly recycled to the highest standard in line with the law. Our Customer Services Team is on hand to look after you and we'll help take care of the official DVLA paperwork.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

9k reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.6

All reviews

(8,508)

659 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great communication

Great communication, backed up by confirmation emails. Organisation of pick up was so simple. Driver was excellent. Happy with price, payment was, as promised, within 24 hours.

8 October 2026
Unprompted review
Rated 5 out of 5 stars

Great experience all round

Great experience all round. Best quote and fastest service. The guy who collected the car was very efficient. It wasn’t drivable and was parked at an awkward angle but he made it look effortless. 5*

6 October 2026
Unprompted review
Rated 4 out of 5 stars

A good option for selling a secondhand car with a declared fault.

I like the way CarTakeBack co-ordinates offers and acts as the front-of-house for second hand car dealers. It's a shame the office is open only Monday to Friday, since I had a query in advance of my sale & pick-up on a Saturday. I was concerned that the garage making an offer had no reviews on their own website, relying solely on the general reviews online covering all sales at CarTakeBack. It was hard to check out the garage in advance. But, in the end, the sale and pick-up went well.
I was unsure whether the declared fault had been sent to the bidder in advance of their first offer. The second offer was considerably less, even though I wanted to declare the fault up front. Anyway, it was a win-win sale, since the secondhand car dealer got a bargain, they'll re-sell at a profit, and I no longer have the responsibility for the upkeep of an old car.

5 September 2026
Unprompted review
Rated 5 out of 5 stars

Great service

Fast, efficient, informative, friendly. Also a good, fair price and prompt, on the spot payment.
Would certainly recommend 😁

5 October 2026
Unprompted review

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