CardsPlug Reviews 

8,191
•
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Considering 205 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptional quality of the personalized items, noting vibrant designs, clear photo prints, and a very smooth ordering process that includes helpful preview steps before printing. Many people also appreciate the remarkably fast delivery times, secure packaging methods, and professional communication maintained throughout the entire purchase journey. However, some customers also noted frustrating issues with unexpected shipping delays that significantly impacted arrival dates during busy periods. A few other people experienced occasional problems with damaged items upon arrival, inadequate protective wrappers, or missing optional extras from their orders.

What people talk about most

Product

Customers consistently note positive experiences with product, highlighting the brilliant quality, vibrant... See more

Quality

Clients share positive opinions on quality, frequently praising the brilliant printing, exceptional... See more

Delivery service

Reviewers mention positive feedback about delivery service, noting that orders arrive very quickly and... See more

Order

Customers had ambiguous experiences with order, as many reviewers praised the smooth process, quick delivery,... See more

User experience

Users describe positive interactions with user experience, highlighting that the website is clear and easy to... See more

Reviews shaping this summary

Rated 4 out of 5 stars

A little bit overpriced in my estimation but you can't deny the effect it creates at the point when you present it to a kid. It is undoubtedly a priceless moment! Event with the discounts, I honest... See more

Rated 5 out of 5 stars

Regular contact re. progress of order: polite and professional at all times. Items (2 x metallic football cards) are absolutely amazing! Quality is exceptional. Properly packaged for safe transpo... See more

Rated 5 out of 5 stars

Absolutely brilliant product. Excellent quality. Great company to deal with. Very professional and the whole ordering process was made so easy even showing you the finished product before it’s sent ou... See more

Rated 5 out of 5 stars

This is my 3rd time ordering an FC card and I 100% recommend CardsPlug. The quality of the product is excellent, great communication, dispatched very quickly and the customer service is outstanding. I... See more


Company details

  1. Sports Card Shop
  2. also in
  3. Digital Printer
  4. Football shop

Written by the company

Real Life football cards customised to your specification. Create a replica card of your favourite football player or customise your own card from scratch.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

8k reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 44% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.3

All reviews

(8,191)

197 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

A fantastic product

A fantastic product. The first one arrived damaged by the postal service and they were so fast to sort and ship a replacement. Perfect service. Thank you so much! One happy boy!

18 September 2026
Unprompted review
Rated 1 out of 5 stars

Have not received my order

Have not received my order well beyond the timeframe. I paid for super fast track delivery. I have emailed 3 times over a week and a half and received no reply. No order. No communication. Very late. Tracking hasn't moved in almost a week and it says it's delayed after it cleared customs in the US.

14 September 2026
Unprompted review
Rated 5 out of 5 stars

I've thought a lot about my review… I'm 100% impressed

I've thought a lot about my review here. There have been some problems with my order, a FC26 Evolution Upgrade Metal / Large (56cm x 37cm).

The first arrived bent, the Post Office admitted it was their fault as they damaged it. CardsPlug no problem we will send a replacement.

I've also had an issue attaching the large metal card to the wall. CardsPlug, no problem, we will send you another bracket.

Now, with both issues, I can't say I was my best self on my email complaints. CardsPlug, professional and polite every time. You simply don't get customer service like that from many companies anymore. These guys are great,

Are they a little expensive, maybe, are they worth the money? 100%, the look on my son's face AND their amazing customer service makes me 100% sure to be a returning customer.

Thank you CardsPlug.

10 March 2026
Unprompted review
Rated 5 out of 5 stars

Great Experience Overall

Great experience overall, the website is clear and easy to use. The communication was great regarding delivery and my son was delighted with it, excellent quality 😊

10 August 2026
Unprompted review
Rated 2 out of 5 stars

3 deliveries and still not right

3 deliveries and still not what I ordered.

Card delivered without the luxury gift packaging ordered. I will say that the card itself was decent enough quality.

Contacted customer service who sent out the box which arrived promptly… and didn’t fit the card I’d ordered.

New box was sent and still didn’t fit. Was told this box fits multiple cards so should fit, sent multiple videos and photos to show this wasn’t the case.

Did they resolve the issue? Nope. They said they wouldn’t be able to sort it out. And I would have to send it back to get a refund.

Have they sent me an address, have they paid postage or anything? Nope. Have I heard anything since they told me that I would need to do this? Nope.

And in the process of attempting to squeeze the card into packaging that they insisted was suitable, the card has now gotten chipped

30 July 2026
Unprompted review
Rated 5 out of 5 stars

Great

Saw this on social media. Ordered, very fast delivery and my son said it was his favorite birthday present of the whole day.

20 June 2026
Unprompted review
Rated 4 out of 5 stars

Great present for children

Impressed with the card. Had some issues however the customer service resolved it, I recommend using the whatapp function for a swifter response.

23 June 2026
Unprompted review
Rated 4 out of 5 stars

My son really loves his card

My son really loves his card. He’s over the moon with it so thank you . The picture quality could have been slightly better but that was my initial feeling on first glance. Ultimately he’s very happy and that’s all that matters . I coach a football team so I’ve encouraged all players parents to get one ☝️

6 June 2026
Unprompted review
Rated 5 out of 5 stars

Amazing final product.

Amazing final product. It feels and looks high quality. The image I uploaded has been printed sharp and detailed. I am extremely excited to see my son's face when he opens this on his birthday. The delivery was quick and package was packed well. Would definitely recommend and use again myself. Thankyou

3 June 2026
Unprompted review
Rated 5 out of 5 stars

My third purchase from CardsPlug

My third purchase from CardsPlug and I'm sure it won't be the last. This one was for me, the closest I'll ever get to a real one, and I love it (especially the ratings, which fully reflected a person of my age!). The whole process is just so straightforward, it hardly takes any time at all and they keep you updated throughout the process, including sending a preview so you can double check everything before it's sent.

13 May 2026
Unprompted review
Rated 5 out of 5 stars

Great Service

They are very fast on corrections and will let you know and or respond to you if any mistakes are present. Great customer service and perfect gifts for family and friends!

13 May 2026
Unprompted review
Rated 3 out of 5 stars

Don’t pay extra for delivery

The quality of the product is very good, unfortunately having paid extra for quick delivery it was anything but, arriving a week later, missing the occasion where the recipient would be given the gift, quite annoying when I pay extra to ensure its arrival.

28 April 2026
Unprompted review
Rated 1 out of 5 stars

Poor quality of the product and most…

Poor quality of the product and most importantly the item arrived way later then 3-5 business days as it was advertised and my sons birthday was passed already by the time I received the item. No compensation whatsoever even though I reached out to the customer service via WhatsApp.

27 April 2026
Unprompted review

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