Beards & Daisies Reviews 

12,752
•
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Evaluating 1,540 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the beautiful quality of the plants and the careful, secure packaging that keeps everything safe during transit, making it a reliable choice for online plant shopping. People also appreciate the incredibly supportive customer service team, noting how quickly and effectively they resolve any unexpected questions or minor order issues. Some reviewers were not happy with receiving damaged plants, broken stems, or overly dry leaves upon delivery. A few consumers also mentioned encountering frustrating shipping delays or experiencing difficulties when trying to get a timely response from support.

What people talk about most

Product

Reviewers highlight positive aspects of product quality, noting that items arrive healthy, beautifully... See more

Quality

Consumers find quality to be positive, regularly praising the healthy, vibrant condition of their purchases... See more

Customer service

Reviewers mention positive feedback about customer service, highlighting exceptional support, quick... See more

Delivery service

Customers consistently note ambiguous experiences with delivery service, as many reviewers report that orders... See more

Order

People report ambiguous experiences with order, as many reviewers highlight easy online placement, quick... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I ordered a prayer plant, satin pothos, african fig and philodendron. Along with four self watering pots, a watering can, and three mini succulents. The order arrived quickly, and well packaged... See more

Company replied

Rated 5 out of 5 stars

I've recently ordered some plants (& a pot !) from Beards & Daisies following an email exchange with their plant inspector. All plants arrived in a good condition & in a timely manner - I highly recom... See more

Company replied

Rated 5 out of 5 stars

Fantastic customer service. I've purchased a total of three plants now and the two minor issues that I have had were dealt with promptly and effectively by customer service. In particular, my Kentia... See more

Company replied

Rated 5 out of 5 stars

This morning I ordered a gift from B&D to be sent to my discuter for her birthday. You can imagine my distress when the order went through and I discovered that at the point of sale my daughter’s add... See more

Company replied


Company details

  1. Garden centre
  2. also in
  3. Flower Delivery
  4. Living room shop

Written by the company

Beautiful plants and flowers delivered to your door. View our stylishly curated range of plants, pots and accessories online.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

13k reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 85% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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4.5

All reviews

(12,752)

1,523 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Thank you for your excellent service…

Thank you for your excellent service and the superb quality plants. My fourth purchase delivered in secure packaging and arrived safely and on time, so happy with all my new plants in my new home.

14 October 2026
Unprompted review
Rated 5 out of 5 stars

Quality Plants at a Good Price.

I decided to buy some new plants. This shop has lots of choice and I have shopped with them before. The plants arrived well packed and in good condition. They soon were in place. They make a good focal point in the room. Its so easy to shop with this company the plants are always good quality. Delivery is quick 2 days after the order was placed.

7 October 2026
Unprompted review
Rated 5 out of 5 stars

Excellent service

Excellent service, I ordered a plant from your goodselves a few years ago, it has now outgrown my room, so I gave it to my daughter still a healthy palm. I love my new plant it is beautiful and packaging was great. Thank you 😊

8 October 2026
Unprompted review
Rated 4 out of 5 stars

My first shop, and probably not my last

This is my first time shopping with Beards & Daisies and the plants available are absolutely beautiful. I chose pots to go with them too, which was very convenient, and they arrived securely packaged and very much as described in terms of size.

I could've done with some plant care instructions (e.g. they've arrived quite wet, and one of them has its stems tied together, so I've contacted to ask what my actions should be and had a reply), a note on how to safely get them out of their box (we resorted to cutting them out in the end, but it took a lot of work), and more reliable updates from Royal Mail, but so far the plants are healthy and happy and looking gorgeous in their new positions.

14 October 2026
Unprompted review
Rated 5 out of 5 stars

Perfect

I’m in love with this company and with Rosie in particular. I have an issue with impulse buying and have been staving off getting me a cactus for some time. They’re just cool. However, I’ve set up a lovely home office / hobby room, put in some effort, and figured now was the time…

My plants arrived beautifully packaged, I really can’t fault it, but somehow the large cactus got damaged in transit. I emailed, frankly thinking I might get a couple of quid off or a voucher or something (but mostly because my wife told me to write in); Rosie responded the following day, sounded genuinely upset, and sent me out a replacement after confirming what days we’d be in to receive it. And a few days later I find I have one magnificent cactus and another slightly handicapped one. Everything was painless, the plants look amazing, communication was spot on, packaging was genuinely superb - I don’t know what else they could do to protect the plants beyond hand delivering them themselves - and I simply can’t find fault. I only ever write reviews when I’m 100 per cent happy, or 100 per cent upset. This is most definitely the former. My son is getting a voucher for Beards & Daisies for his birthday and I’m already eyeing up my next purchase. Thank you!

13 October 2026
Unprompted review
Rated 5 out of 5 stars

Great attention to customer requests

Great service, thank you! The kentia palm plant I initially received wasn’t quite in the condition what I expected, but Beards and Daisies really turned the experience around. Their customer care team was highly responsive, answered my concerns and sent me a replacement plant. I’m very happy with the service and care I received!

13 October 2026
Unprompted review
Rated 5 out of 5 stars

Plants arrived as described

Plants arrived as described, in a timely manner and do well paced, not even a damaged leaf! Fabulous quality too. Dangerous because I wa t to buy more 🤣

6 October 2026
Unprompted review
Rated 5 out of 5 stars

An excellent way to send a high quality…

An excellent way to send a high quality plant gift. My sister was thrilled with her card, strelitzia plant and ceramic pot… it really cheered her up. Next day delivery was in the morning. Money well spent!

6 October 2026
Unprompted review

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