Met representatives of Artisan Coffee Co while riding in Sir Chris Hoy's Tour de 4 charity cycle event in Glasgow at the beginning of Sep 26. After a coffee before the event I made the decision... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Ordered 2 boxes of The Big Shot coffee bags, they arrived really quickly! Wasn't expecting much as I've bought so many coffee bags lately and been highly disappointed with all of them. Much to my surp... See more
Company replied
First order with Artisan. Excellent communications after I placed my online order and very quick to respond when I wanted to amend my order after I realised I’d made a mistake. Artisan were very acc... See more
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I find the coffee bags are quick & convenient that makes a good cup of coffee at home or in the office . When I am at home I would grind my beans and enjoy coffee in the sharing experience with oth... See more
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Company details
About Artisan Coffee Co.
Written by the company
Flavour without compromise - Artisan Coffee Co. delivers the difference
At Artisan Coffee Co., coffee is more than a morning ritual - it's a moment worth getting right. We've rethought how coffee is sourced, crafted and enjoyed, so every cup delivers on flavour.
Crafted by real expertise
Our blends are developed by award-winning chef Ashley Palmer-Watts, formerly of The Fat Duck, alongside a team of Q grade coffee experts. Each signature blend is built for consistent, exceptional flavour - as a coffee bag, pod, ground, or whole bean.
Flavour, freshness and convenience in every cup
From rich and bold to smooth and refined, there's a blend for every mood and brew method. Our roasting process and nitro-sealed packaging lock in flavour and freshness for longer, so every cup is right.
Why our customers keep coming back
✅ Bold, balanced flavour, every time
✅ Coffee that fits your life - pods, coffee bags, ground, whole bean
✅ Real expertise behind every blend
✅ Easy online ordering, delivered to your door
Taste the Artisan difference
Join the coffee lovers who've already found their perfect cup. Whether you're upgrading your daily brew or looking for a gift, there's something for every coffee lover here.
The Artisan standard
Written by the company
- Flavour you can trust, every time
- Every blend is developed for consistent, exceptional flavour, whatever your brew method. If something's not right, our team will sort it - no fuss, no small print.
- Real people, real support
- We're a small team who care about every order. Questions, swaps, or subscription changes - just get in touch and we'll help.
Our shipping promise
Free UK delivery over £30
Spend £30 or more and we'll ship your order free. Every blend arrives fresh, so you get the best cup possible.
Contact info
Artisan Coffee Co., Powerhouse, Great Park Rd, Bradley Stoke, BS32 4RU, Bristol, United Kingdom
- hello@artisancoffeeco.com
- artisancoffeeco.com
4.6
Excellent
1k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Artisan Coffee Co.
Dear Janki,
Thank you for taking the time to leave a lovely review! We’re so pleased our coffee bags were just what you were looking for.
We really appreciate your custom.
The Artisan Coffee Co Team
Fantastic customer service
Fantastic customer service. Resolved a damaged product immediately and without any difficulties. Definitely recommend.
23 September 2026
Reply from Artisan Coffee Co.
Dear Mark,
Thank you for taking the time to leave a review! We’re sorry your product arrived damaged. We’re glad our team was able to put things right quickly and without any fuss.
Your recommendation means a great deal to us, and we really appreciate your custom.
The Artisan Coffee Co Team
Coffee quality is always great
Coffee quality is always great. I have been using Artisan fir many years and if not ordering personally my family and friends order it for me for Birthdays and Christmas so I always have them to hand. I was, however, very disappointed this time to have purchased Christmas gifts for them to have a very short use by date of 3 months.
5 October 2026
Reply from Artisan Coffee Co.
Dear Ari,
Thank you for taking the time to leave a review.
We’d really appreciate the opportunity to look into this for you. Please can you get in touch with our customer service team with your order details so we can look into this further.
We really appreciate your continued custom.
The Artisan Coffee Co Team
Reply from Artisan Coffee Co.
Dear Ruth,
Thank you for such a wonderful review! We’re so pleased you found ordering easy and your delivery arrived promptly. Hearing that our decaf is the best you’ve ever tasted really does mean a lot to us!
Best Regards.
The Artisan Coffee Co Team
Easy to navigate site and online chat…
Easy to navigate site and online chat as my usual blend was no longer available.
Order delivered promptly.
1 October 2026
Reply from Artisan Coffee Co.
Dear Helen,
Thank you for taking the time to leave a lovely review! We know how disappointing it can be when a favourite coffee is no longer available, especially when it’s a blend you’ve come to know and enjoy. We’re genuinely sorry about that.
It’s great to hear that our online chat team was able to help and that you found the website easy to use, and your order arriving promptly.
We do hope you’ve discovered a new blend to enjoy, and thank you for continuing to choose Artisan Coffee Co.
We really appreciate your custom.
The Artisan Coffee Co Team
Great blend
Great blend . Huge depth of flavour. Nice to be able to support Tour de 4
30 September 2026
Reply from Artisan Coffee Co.
Dear Paul,
Thank you for taking the time to leave a review! We’re delighted you’re enjoying the Tour de 4 blend and its rich depth of flavour.
It’s a very special coffee for us, and knowing that customers like yourself are enjoying it while supporting such a worthwhile cause makes it even more rewarding.
Thank you for supporting Tour de 4. We really appreciate your custom.
The Artisan Coffee Co Team
Ordering & delivery quick & easy.Coffee…
Ordering & delivery quick & easy.Coffee delicious
25 September 2026
Reply from Artisan Coffee Co.
Dear Janine,
Thank you for taking the time to leave us such a lovely review! We’re so pleased you found ordering quick and easy, and your delivery arrived promptly. More importantly, that you’re enjoying the coffee.
We really appreciate your custom.
The Artisan Coffee Co Team
Great customer service ☕️
I ordered the wrong coffee and sent an email to ask if I could change the order. They were so helpful and responded so quickly. The coffee was posted out almost immediately and arrived in a couple of days. It was a gift and I’m told it tastes amazing. Thank you ☕️
7 September 2026
Reply from Artisan Coffee Co.
Hi Denise,
Thank you so much for such a lovely review! ☕️
We’re really pleased we managed to catch your order in time and get the coffee changed before it was sent out. We are happy it made a lovely gift.
Thank you for choosing Artisan Coffee Co and for taking the time to share your experience with us.
Best wishes,
The Artisan Coffee Co Team
I was very pleased I did not open the…
I was very pleased I did not open the box as I purchased it for a Christmas present
14 September 2026
Reply from Artisan Coffee Co.
Hi Lesley,
Thank you for taking the time to leave us a review! We’re so pleased everything arrived safely and beautifully presented, ready to be tucked away for Christmas.
We hope it makes a lovely surprise for someone special and that they enjoy discovering the coffee inside. Wishing you and your family a wonderful Christmas!
We really appreciate your custom.
The Artisan Coffee Co Team
Best In Class!
Once again, The Heroine proves itself to be the 📣 "heavyweight champion coffee of the world"🥊🥊☕️☕️. Always a winner!
28 August 2026
Reply from Artisan Coffee Co.
Mr Maruska,
What a brilliant review — you certainly made us smile! 🥊☕️ The Heroine has retained her title as your “heavyweight champion coffee of the world.”
Thank you for sharing the love for The Heroine, and we hope she remains your champion for many cups to come.
We really appreciate your custom.
The Artisan Coffee Co Team
Excellent coffee in very convenient…
Excellent coffee in very convenient bags! Initially tried these when staying in a very nice hotel and was very impressed so now my step mum and I both buy them! Delicious coffee!!
4 July 2026
Reply from Artisan Coffee Co.
Hi Jason,
What a way to discover our coffee! We’re so pleased you enjoyed the coffee bags during your hotel stay and then decided to seek us out afterwards.
It’s even nicer to hear that your stepmum is now enjoying them too — thank you both for choosing Artisan Coffee Co.
We really appreciate your custom.
The Artisan Coffee Co Team
bought for my partner as he is a coffee…
bought for my partner as he is a coffee fanatic, he was very impressed and would definitely buy again
26 August 2026
Reply from Artisan Coffee Co.
Hi Laura,
What an amazing review — thank you! We’re so pleased the coffee impressed a true coffee fanatic.
We really appreciate your custom.
The Artisan Coffee Co Team
The Dreamer decaf coffee is a smooth treat
The Dreamer decaf coffee has a great smooth flavour, and bags hold in the freshness perfectly
7 September 2026
Reply from Artisan Coffee Co.
Dear Caren,
Thank you for taking the time to leave such a lovely review! We’re so pleased you’re enjoying the smooth flavour of The Dreamer and that the coffee bags are keeping every cup tasting fresh.
It’s wonderful to hear The Dreamer is proving such a treat!
The Artisan Coffee Co Team
The decaffeinated coffee bags are really great
The coffee bags are really great, very easy to use and the coffee is really rich in flavour.
Delivery was very quick.
26 August 2026
Reply from Artisan Coffee Co.
Dear Rachel,
Thank you for taking the time to leave such a lovely review! We’re so pleased you’re enjoying the rich flavour and convenience of our decaffeinated coffee bags, and it’s great to hear your order arrived quickly too.
We really appreciate your custom.
The Artisan Coffee Co Team
Really nice, good quality coffee
Really nice, good quality coffee which I think is very good value. It’s a real treat to have such nice coffee at home. I’m nearly through my selection box and will be ordering again very soon
26 August 2026
Reply from Artisan Coffee Co.
Dear Sian,
Thank you for taking the time to leave such a lovely review! We’re delighted you’re enjoying the quality and value of the coffee, and it’s wonderful to hear that your selection box has made enjoying great coffee at home feel like a real treat.
We look forward to welcoming you back for your next order very soon. We really appreciate your custom.
The Artisan Coffee Co Team
Met representatives of Artisan Coffee at Tour de 4!
Met representatives of Artisan Coffee Co while riding in Sir Chris Hoy's Tour de 4 charity cycle event in Glasgow at the beginning of Sep 26.
After a coffee before the event I made the decision to order more Tour de 4 coffee and some of the other coffees.
I've sampled No 24 and No 1813. Both excellent!
I have added a few to my son's ammo tin coffee box to keep him going on exercise and ops!
7 September 2026
Reply from Artisan Coffee Co.
Dear Robert,
Thank you for taking the time to leave such a fantastic review! It’s wonderful to hear you met some of our team at Sir Chris Hoy’s Tour de 4 event in Glasgow and enjoyed the coffee enough to come back for more.
We’re delighted that No. 24 and No. 1813 have both gone down well — and we particularly love that a few have found their way into your son’s ammo tin coffee box to keep him going on exercise and ops! My son is also in the Army and uses our coffee bags regularly, so I know just how handy they are when they’re away.
We really appreciate your custom.
The Artisan Coffee Co Team
Reply from Artisan Coffee Co.
Dear Paul,
Thank you for taking the time to leave a review. It’s always wonderful to hear that our customers feel well looked after, and I’ll be sure to share your kind words with the team.
We really appreciate your custom.
The Artisan Coffee Co Team
Brilliant as always
As always the ordering service is quick and easy.
The delivery is fast
The coffee is great
25 August 2026
Reply from Artisan Coffee Co.
Dear Ruari,
Thank you for taking the time to leave such a lovely review! It’s great to hear that ordering is quick and easy, delivery is fast, and most importantly, you’re enjoying the coffee.
We really appreciate your continued custom.
The Artisan Coffee Co Team
Artisan to Chris Hoy
Great coffee and lovely packaging. Delivery in good time and proceeds to Sir Chris Hoy an excellent cause.
1 September 2026
Reply from Artisan Coffee Co.
Dear Stephen,
Thank you for taking the time to leave a wonderful review! We’re delighted you enjoyed the coffee and packaging, and that everything arrived in good time.
This is a very special collaboration for us, so your support for Sir Chris Hoy and the Tour de 4 cause really does mean a great deal.
The Artisan Coffee Co Team
Im sticking with Illy
My usual coffee pod of choice is Illy Classico but I thought I would give these a go.
I was very disappointed and wish I'd stuck to the mantra If It Ain't Broke Don't Try And Fix It.
This coffee was recommended on a lifestyle magazine website and it wasn't a paid promotion so I thought I'd give it a go and purchased a box of 3 different strengths. However I found them all quite underwhelming and not to my taste. There are obviously people out there who do genuinely like it but unfortunately im not one of them and I won't be purchasing again.
21 August 2026
Reply from Artisan Coffee Co.
Dear Gill,
Thank you for taking the time to share your thoughts with us. We’re sorry our pods didn’t quite hit the spot for you, especially when you already have a firm favourite in Illy Classico.
Coffee is a very personal thing, but we appreciate you giving our Taster Pack a try and sharing your feedback with us.
The Artisan Coffee Co Team
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