Ordered the pillows and they arrived quickly. So all good with that side of things We only were able to use for about a week before we went away on holiday. Now back we have had about another 10 day... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The pillows are simply amazing. They do exactly as described - soft on the outside and firm on the inside. Time will tell whether they keep their puffed up shape or flatten out like all other pillows... See more
Company replied
The Aeyla Dual Pillow is an absolute game-changer for my sleep! After a month of using it, my general comfort has skyrocketed and my morning neck pain is still there but not as bad. It delivers the ul... See more
Company replied
Pure bliss, had my new pillows a month now, but still only really need one atm, sooo beautifully soft, but supportive. Have been sleeping alot better. As l said before, l was a bit wary to get them,... See more
Company replied
Company details
Written by the company
The multi-award winning Aeyla exists to help you break the sleep-stress cycle, with natural solutions for everyday life. When we're stressed, we struggle to sleep. When we can't sleep, days can feel more stressful. And so goes the sleep-stress cycle. There’s lots that can keep us up at night - only 20% of adults say the quality of their sleep is very good or excellent. And in the past month, nearly half of us will lie awake at night due to stress. If we don’t get the hours sleep we need, our stress levels increase. 21% of adults reported feeling more stressed on less sleep. But there’s not a ‘golden bullet’ or a secret hack to breaking it. It’s small changes to your routine that can help get you back on track. That’s where we come in.
Contact info
Bartle House, 9 Oxford Court, M2 3WQ, Manchester, United Kingdom
- support@aeyla.co.uk
- aeyla.co.uk
4.4
Excellent
4k reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 96% of negative reviews
Typically replies within 1 week
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See how their reviews and ratings are sourced, scored, and moderated.
My order was purchased back in Sept…
My order was requested back in Sept 2026, I quickly received an e-mail advising they had no stock and I would hopefully get it very soon, offered me some random cr@p for my inconvenience then nothing for weeks. I then got an e-mail advising they would be getting stock in it was with quality control and would received my pillows in October. I chased them today for an update to be met with another e-mail advising the same only this time I would get my pillows in November Hahahaha. I have since tried contacting them by chat box and e-mail requesting a refund, and have had not one reply, this company is a complete joke with zero customer service skills. IF I WAS LOOKING AT THIS COMPANY NOW I'D STAY WELL CLEAR, COMPLETE SCAMMERS. I JUST HOPE THEY READ THIS AND KNOW I WILL GET MY MONEY BACK.... AYLEA GIVE SMALL INDEPENDANT COMPANIES A BAD NAME BECAUSE I FOR ONE WILL THINK TWICE ABOUT USING ONE AGAIN.......
14 October 2026
Unprompted review
Reply from Aeyla
Hi Verena,
We're truly sorry to hear how frustrating and disappointing your experience has been, especially after placing your order in September and receiving several updates that continued to push your expected delivery date further back.
We completely understand how upsetting it must be to have initially been told your pillows would arrive in October, only to later find out that delivery may not be until November. We also appreciate that the offers made to compensate for the delay don't make up for the inconvenience and uncertainty you've experienced.
We're particularly sorry that you've received no response to your messages requesting a refund. We understand that after waiting this long, you simply want your money back, and you deserve a clear and timely response to that request.
We sincerely apologise for the delays, inconsistent communication and the loss of trust this has caused. This certainly isn't the experience we want any of our customers to have.
We'd really appreciate the opportunity to look into your order and outstanding refund request as a priority. Please contact us at support@aeyla.co.uk so our team can review your previous correspondence and assist you with a resolution.
We're sorry we've let you down, Verena, and we hope we can make things right for you. 💛
Warm Regards,
Customer Care Support ~ Aeyla
Exceeded expectations 😁
14 October 2026
Unprompted review
Reply from Aeyla
Hi Susan,
Thank you so much for your lovely feedback!
We're absolutely delighted to hear that we've exceeded your expectations! Knowing you've had such a positive experience means a lot to us, and we really appreciate you taking the time to share it.
Thank you for choosing Aeyla, Susan! 💛
Warm Regards,
Customer Care Support ~ Aeyla
My email regarding my purchase was…
My email regarding my purchase was answered the very next day.
Full of all the information regarding when I can expect to receive my order.
13 October 2026
Unprompted review
Reply from Aeyla
Hi Amanda,
Thank you so much for your kind review!
We're really pleased to hear that our customer support team responded promptly and provided all the information you needed regarding your expected delivery.
We know how important it is to stay informed while waiting for an order, so it's lovely to hear that our team was able to help and provide some reassurance.
Thank you for your patience and for choosing Aeyla. We hope you'll love your pillows once they arrive! 💛
Warm Regards,
Customer Care Support ~ Aeyla
I was a bit sceptical.....
I was a bit sceptical, to be honest, I had been experiencing neck and shoulder pain for around 6 weeks. It started all of a sudden and didn't seem to be getting any better. I looked at various pillows and bought an odd shaped one, which I couldn't get on with. I decided to spend a lot of money and order two pillows and can safely say that it's been a game changer. I have binned my other two pillows and now just have the one. I thought it would be too much, but it's amazing. My neck is so much better. Am absolutely converted!
13 October 2026
Unprompted review
Reply from Aeyla
Hi Jo,
Thank you so much for sharing your wonderful experience!
We love hearing stories like yours, especially when someone starts out a little sceptical and ends up pleasantly surprised! After struggling with neck and shoulder discomfort and trying other pillows without success, it must be such a relief to have finally found something that works for you.
It's fantastic to hear that your neck is feeling so much better and that you've been able to swap your old pillows for just one Aeyla pillow.
We're so pleased you've become an Aeyla convert, Jo! Thank you for giving us a chance and sharing your experience. 💛
Warm Regards,
Customer Care Support ~ Aeyla
Ordered 19th September and almost a…
Ordered 19th September and almost a month later they are still not shipped and no communication.
10 October 2026
Unprompted review
Reply from Aeyla
Hi Wendy,
We're really sorry to hear about your disappointment, especially after placing your order on 19th September and still waiting for your pillows to be dispatched.
We completely understand how frustrating it must be to have waited almost a month without receiving a clear update. You should not have to chase us for information about an order you've already paid for, and we sincerely apologise for the lack of communication.
We've been experiencing stock delays due to higher-than-anticipated demand, but we recognise that this doesn't excuse the uncertainty or inconvenience caused.
We'd really appreciate the opportunity to look into your order personally and provide you with a clearer update on its expected dispatch. Please contact us at support@aeyla.co.uk so our team can check the latest information for you.
Thank you for your patience, Wendy. We're sorry we've kept you waiting and hope we can make things right for you. 💛
Warm Regards,
Customer Care Support ~ Aeyla
Ordered early September and still…
Ordered early September and still waiting for their arrival (delivery keeps getting put back) I’m hoping they will be with me soon as I’m eager to experience a good nights sleep
9 September 2026
Unprompted review
Reply from Aeyla
Hi Nanci,
We're really sorry that you've been waiting since early September for your pillows, especially with the expected delivery timeframe being pushed back more than once.
We completely understand how disappointing this must be, particularly when you've been looking forward to trying your new pillows and hopefully enjoying a better night's sleep.
We're sincerely sorry for the continued delays and appreciate your patience while we work to get outstanding orders dispatched as soon as possible.
We'd be happy to look into your order and provide you with the latest estimated delivery timeframe. Please contact us at support@aeyla.co.uk so our team can assist you further.
Thank you for bearing with us, Nanci. We really hope your pillows will be worth the wait. 💛
Warm Regards,
Customer Care Support ~ Aeyla
Two month’s delay - seems a common occurrence
My experience is exactly the same as an increasing number of others here. I ordered and paid for 4 pillows over a month ago. Within an hour of placing the order I received a email that due to unexpected demand there would be a delay in delivery. I’ve now been sent, in response to an email I sent asking where my pillows were, a further email informing me of further delay and that the earliest delivery might be yet another month away. This despite the fact that they are still accepting orders, again to folk who at the time of placing the orders no doubt think they will receive their order within a few days. I consider Aeyla’s approach dishonest if nothing more. I really am starting to think this is a clever scam of some sort.
13 October 2026
Unprompted review
Reply from Aeyla
Hi,
We're really sorry to hear how frustrated and disappointed you've been with your experience, especially after paying for four pillows over a month ago and still being left uncertain about when they'll arrive.
We completely understand why receiving a delay notification shortly after ordering, followed by another update extending the wait even further, would leave you questioning our communication and the expectations set at checkout.
We also appreciate your concerns about orders continuing to be accepted while existing customers are still waiting. We recognise how this can affect your trust in us, particularly when the delivery expectations aren't made clear enough from the outset.
We sincerely apologise for the repeated delays and the impression this has left. We never want our customers to feel misled or uncertain about their purchases.
We'd really appreciate the opportunity to review your order personally and provide a clearer update on its expected delivery. Please contact us at support@aeyla.co.uk so our team can look into this further.
Thank you for raising your concerns. We're sorry we've let you down and hope we can restore your confidence in us. 💛
Warm Regards,
Customer Care Support ~ Aeyla
Neck pain gone
I had been suffering with neck pain for months. I made the decision to buy the Aeyla pillow and I'm so glad I did. My neck pain has gone and I am sleeping so much better.
13 October 2026
Unprompted review
Reply from Aeyla
Hi Rebecca,
Thank you so much for sharing your lovely experience with us!
We're delighted to hear that after months of struggling with neck pain, you've finally found comfort with your Aeyla pillow. It's wonderful to know that your neck pain has gone and that you're enjoying much better sleep.
We're so pleased you decided to give Aeyla a try, and we hope you continue to enjoy many more peaceful and comfortable nights ahead.
Thank you for choosing Aeyla, Rebecca! 💛
Warm Regards,
Customer Care Support ~ Aeyla
Good Support Pillow
Excellent Company to deal with. Product delivered very quickly, well packaged, quality product.
I have previously tried another brand of pillow which was more expensive however, it was not as good as this Aeyla support pillow. What I would say is that persevere with it and it will prevent neck/shoulder ache.
Highly recommend this Company and would definitely buy from them again.
24 September 2026
Unprompted review
Reply from Aeyla
Hi LP,
Thank you so much for your wonderful review!
We're delighted to hear that you're happy with the quality and comfort of your Aeyla pillow, especially after trying a more expensive alternative. It's also lovely to know that your order arrived quickly and well packaged.
We really appreciate you sharing your advice about giving the pillow time to adjust to, and we're so pleased it's helped with your neck and shoulder discomfort.
Your recommendation and willingness to shop with us again mean a lot to our team. Thank you for choosing Aeyla! 💛
Warm Regards,
Customer Care Support ~ Aeyla
Very disappointed!
I ordered my Aeyla dual pillow full of hope after reading the glowing reviews. It is a lot to spend on a pillow but if it did all it claimed then it would be money well spent. It arrived and I was a little surprised at how firm it was, but didn’t think too much of it.
I tried the pillow for a few nights and was waking to my head at a funny angle and the pillow bunched up - not anywhere near as comfortable as I was hoping so far! I persevered thinking it was something I needed to get used to, which was a huge mistake as I ended up with a neck so stiff that I had to go to the gp. I literally couldn’t move it in any way, never before have I suffered in this way. Although Aeyla’s customer services appear to engage - it’s just lip service. I have discovered worrying reviews since my medical issue questioning the durability of these pillows and questioning the quality of the material used. I have asked for my complaint and refund request to be escalated but so far it hasn’t been. Extremely disappointed and if I’m honest, I feel like I’ve been scammed!!
13 October 2026
Unprompted review
Reply from Aeyla
Hi Lindsay,
We're truly sorry to hear about your experience, especially after purchasing your Dual Pillow with such high hopes of improving your sleep and comfort.
It's particularly upsetting to hear that you've experienced such severe neck stiffness that you needed to seek medical attention. We completely understand how distressing this must have been, especially when you were expecting the pillow to provide better support and comfort.
We're also sorry that your experience with our customer service team has left you feeling unheard, particularly after requesting that your complaint and refund be escalated. We understand that receiving responses without a clear resolution can be incredibly frustrating.
We take your concerns about the pillow's comfort, quality and durability seriously, and we'd really appreciate the opportunity to review your case properly, including your outstanding refund request.
Please contact us at support@aeyla.co.uk so we can look into your previous correspondence and ensure your concerns are reviewed by the appropriate team.
We're genuinely sorry that your experience has fallen so far short of expectations, Lindsay. We hope we can find a fair resolution and make things right for you. 💛
Warm Regards,
Customer Care Support ~ Aeyla
Poor quality less than a year in!
If you are considering purchasing these pillows I would think carefully. Initially they are comfortable and appear good quality. But within a year of purchase the stuffing within completely clumps up resulting in a lumpy pillows and outer protector. What's more there is no way to effectively wash and dry these pillows according to the label. Really, really poor considering the price. Support wasn't any better. Initially offering two replacements they 'made a mistake' went back on that agreement and offer a 15% off voucher. No way. Full refund or full replacement is what is required to atleast get 2 years out of two sets of pillows. Avoid!
12 October 2026
Unprompted review
Reply from Aeyla
Hi Sam,
We're really sorry to hear about your disappointment with the quality of your pillows, especially after initially finding them comfortable and being pleased with your purchase.
We completely understand how frustrating it must be to experience clumping and lumpiness within a year, particularly given the price you paid. We're also sorry for the difficulties you've experienced with caring for the pillows and the confusion caused by the conflicting information from our support team regarding replacements.
We appreciate how disappointing it must have been to initially be offered two replacements, only for that offer to be withdrawn and replaced with a discount voucher. This isn't the level of consistency or customer care we aim to provide.
We'd really appreciate the opportunity to review your case again, including the previous replacement offer and your concerns about the pillow quality. Please contact us at support@aeyla.co.uk so we can look into this further and explore an appropriate resolution.
Thank you for bringing this to our attention, Sam. We're sorry we've let you down and hope we can make things right for you.
Warm Regards,
Customer Care Support ~ Aeyla
My new Aeyla pillow is just dreamy
My new Aeyla pillow is just dreamy, much improved sleep and no neck pain.
It did take a few nights to settle in but now I wouldn’t be without it.
Thank you Aeyla x
12 October 2026
Unprompted review
Reply from Aeyla
Hi Julia,
Thank you so much for your lovely review!
We're delighted to hear that your Aeyla pillow has become such a dreamy addition to your nights! It's wonderful that you gave yourself a few nights to adjust and are now enjoying better sleep without the neck discomfort you previously experienced.
Knowing you wouldn't be without it now is such a lovely compliment. Thank you for choosing Aeyla! 💛
Warm Regards,
Customer Care Support ~ Aeyla
Great pillows
Great pillow struggled to find anything that stays pillow shaped before. A few weeks use now and just as plump as when they were first unwrapped
12 October 2026
Unprompted review
Reply from Aeyla
Hi John,
Thank you for sharing your experience with us!
We're so pleased you've finally found a pillow that holds its shape, especially after struggling with others in the past. It's great to hear that even after a few weeks of use, your pillow is still as lovely and plump as when you first unwrapped it.
We hope it continues to bring you many comfortable nights ahead! 💛
Warm Regards,
Customer Care Support ~ Aeyla
A good night sleep is important to me
A good night sleep is important to me. Not waking up with a painful neck is starting my day right and ready for my responsibilities.
Self care is neccessary in today's living.
12 August 2026
Unprompted review
Reply from Aeyla
Hi Alicia,
Thank you for your thoughtful review!
We couldn't agree more that a good night's sleep is an important part of looking after yourself. It's wonderful to hear that your pillow is helping you wake up feeling more comfortable and ready to take on the day.
We're so pleased Aeyla has become part of your self-care routine. Thank you for sharing this with us! 💛
Warm Regards,
Customer Care Support ~ Aeyla
Foamo pillow - exchanged
I originally ordered the dual pillow and realised it was not the pillow I wanted. I had x2 exchanged for the foamo and this pillow is absolutely perfect! The fact you can adjust the filling to the perfect height is amazing and it is soooo comfy and soft but also provides lots of support for a side/front sleeper. Very happy with the service and pillows. Worth every penny!
2 October 2026
Unprompted review
Reply from Aeyla
Hi Rachel,
Thank you so much for your wonderful feedback!
We're delighted that exchanging your Dual Pillows for FOAMO Pillows turned out to be the perfect choice for you. It's lovely to hear how much you're enjoying the adjustable filling and that you've found just the right balance of softness, height and support for your sleeping position.
We're also pleased our team could help make the exchange process a positive experience. Thank you for giving us the opportunity to find the right pillows for you! 💛
Warm Regards,
Customer Care Support ~ Aeyla
Really impressive customer service
There was some delay in delivery - it turned out that an earlier email to me explaining, had gone astray My query was answered in minutes, I was completely reassured I was even offered loyalty incentives even though I realised the delay was unavoidable Some big companies could take a lesson from this great customer service! I look forward to giving another review after delivery
10 October 2026
Unprompted review
Reply from Aeyla
Hi Anna,
Thank you for taking the time to share such kind words about our customer service team!
We're sorry there was some confusion surrounding your delivery update, but we're really pleased our team was able to respond quickly, explain the situation and put your mind at ease.
Your comments about our customer care genuinely mean a lot to us, especially while you're still waiting for your order.
Thank you for your patience and understanding, Anna. We hope you'll love your pillows just as much as the service you've received, and we look forward to hearing what you think once they arrive! 💛
Warm Regards,
Customer Care Support ~ Aeyla
Reply from Aeyla
Hi Paul,
Thank you so much for your lovely feedback!
We're delighted that you're enjoying your Aeyla pillow and feel it's been worth every penny. That's exactly the kind of experience we hope to provide.
Thank you for choosing us, and here's to many more comfortable nights! 💛
Warm Regards,
Customer Care Support ~ Aeyla
Sleep with Aeyla pillow
Having used the pillow for the last 4/5 weeks I appear to be sleeping better with less problems with a stiff neck in the morning…
11 October 2026
Unprompted review
Reply from Aeyla
Hi Ray,
Thank you so much for sharing your experience with us!
We're really pleased to hear that after 4–5 weeks of using your Aeyla pillow, you've noticed an improvement in your sleep and are waking up with less stiffness in your neck.
It's lovely to know that your pillow is making a positive difference to your mornings, and we hope it continues to bring you restful and comfortable nights ahead.
Thank you for choosing Aeyla! 💛
Warm Regards,
Customer Care Support ~ Aeyla
Quick delivery
Quick delivery. Great pillow. Told friends and family how good the pillows are. Bought 4 so far and would buy again.
1 September 2026
Unprompted review
Reply from Aeyla
Hi Pk,
Thank you for your fantastic review!
It's wonderful to hear that your pillows arrived quickly and that you've enjoyed them enough to purchase four so far!
Knowing you've been recommending Aeyla to your friends and family really means a lot to us. We're so grateful for your continued support and would be delighted to welcome you back again! 💛
Warm Regards,
Customer Care Support ~ Aeyla
Promises lots… delivers nothing as yet!
After ordering on 8/9 after reading great reviews about both the pillows, delivery & service… I’m disappointed to be sitting here without either of the pillows I ordered over a month ago! This is despite other orders seemingly being delivered promptly according to reviews on here. After enquiring, I was told this was due to supply issues. This now doesn’t ring true and I’m now here wondering whether the pillows will actually arrive! So disappointed in what I hoped was going to be a great purchase from a seemingly reputable company.
8 September 2026
Unprompted review
Reply from Aeyla
Hi Charlotte,
We're really sorry to hear how disappointed you've been with your experience, especially after placing your order over a month ago with such high expectations of our pillows and service.
We completely understand why seeing reviews from customers who have already received their pillows would make you question the delays. Some of these reviews may be from customers who placed their orders before the recent stock issues, but we appreciate that this doesn't make your wait any less frustrating.
We sincerely apologise for the lack of clear updates and the uncertainty surrounding your order. We know that simply explaining the stock delays isn't enough when you've already been waiting this long.
We'd really appreciate the opportunity to look into your order personally and provide you with a clearer update. Please contact us at support@aeyla.co.uk so our team can check the latest delivery estimate for you.
Thank you for your patience, Charlotte. We're sorry we've let you down so far, and we hope we can restore your confidence in us. 💛
Warm Regards,
Customer Care Support ~ Aeyla
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