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Company details
Written by the company
8com are 8 international online stores,built on Smart E-Commerce platforms offering a variable chain of products in in various fields through different partnerships with globally British and European well-known brands with a very comparative price. The company’s goal is to provide high quality with a comparative price.
Contact info
Building 3 Concord Park Rpad, SL6 4BY, Maidenhead, United Kingdom
- +44 1628 274570
- eCommerce@8com.com
- 8com.uk
2.9
Average
19 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 66% of negative reviews
Typically takes over 1 month to reply
How this company uses Trustpilot
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I havent received my order even though…
I havent received my order even though it was supposed to arrive 6 days ago! And when I contacted customer service they don't answer to me!!
27 September 2026
Reply from 8COM STORES
Hello Jenni,
We’re very sorry for the inconvenience and for the confusion caused.
Unfortunately, your order could not be dispatched because the international delivery address provided with the order was incorrect. As a result, the order was cancelled and a full refund has already been issued to your original payment method.
We sincerely apologise that this was not communicated to you clearly and promptly.
If you would still like to receive the item, you are very welcome to place a new order using the correct delivery address, and our team will be happy to assist.
Kind regards,
8COM Support Team
Excellent service
Excellent service. Very quick delivery on time too. Happy Customer.
5 September 2026
I’ve placed my order on 30th of August
I’ve placed my order on 30th of August. They have created tracking and never posted , never contacted me over if there is any issue . Never received sent notification. It’s a scam.
I’ve emailed to them ,never heard back !
Stay away !
My order number is #BU3683
I’ll reported to my bank as scam !
30 August 2026
Unprompted review
Reply from 8COM STORES
Hello Hande,
We are very sorry to hear about your experience, and we would like to clarify what has happened with order #BU3683.
Our Operations Team and the carrier have attempted to contact you using the telephone number provided with your order. Unfortunately, the contact attempts, including SMS and WhatsApp messages, were unsuccessful and could not be delivered, which prevented the carrier from completing the delivery process.
We have also contacted you directly to request confirmation of your correct contact details so that we can resolve this immediately.
Please be assured that 8COM Stores is a legitimate UK business, and your payment is protected. We are happy either to proceed with the delivery once we receive the correct contact details or, if you prefer, to cancel the order and issue a full refund.
We sincerely apologise for the inconvenience and would appreciate the opportunity to resolve this for you promptly.
8COM Stores Customer Care Team
I'm not happy because when I was…
I'm not happy because when I was ordering it said next day delivery get by 31st August. But on my Gmail it says will receive by 8th September that's so long. I need it for 31st August please.
30 August 2026
Reply from 8COM STORES
Hello Thoraya,
We offer several delivery options to suit different needs:
Standard Delivery: 3–5 days — our most affordable option
Premium Delivery: 1–2 days
Same-Day Delivery: available at an additional cost
If you ever need to upgrade your delivery service after placing an order, please contact our Support Team. We’ll always be happy to help.
Best regards,
8COM Support Team
Thank you so much
Thank you so much, my favourite colour lipstick, so hard to find these days, quick delivery, would recommend, thankyou
19 March 2026
Unprompted review
Reply from 8COM STORES
Thank you so much for your lovely feedback! ❤️
We’re delighted that you found your favourite lipstick colour with us and that you were happy with the quick delivery.
We really appreciate your recommendation and look forward to serving you again soon! 😊
8COM Support Team
I have never received my blusher…
I have never received my blusher despite contacting customer services twice. I was told it was being shipped which was also a month after I made what I thought was a simple purchase . I shall continue to try to get my money back or the blusher I ordered . I will not be buying from this site again. Be cautious!
1 February 2026
Reply from 8COM STORES
We’re very sorry to hear about your experience. This is certainly not the level of service we aim to provide.
We would like the opportunity to resolve this and compensate you appropriately. Please contact us through one of our customer service channels with your order details, and our team will be happy to assist you as a priority.
Our sincere apologies again for the inconvenience.
8COM Support Team
Pathetic service and totally…
Pathetic service and totally miscomittment. I bought a shaver machine which is 172SR and delivery charges which is 45SR including all i had paid all 217SR but after 2 weeks when the product reached in my city Riyadh i got a message from shipping company to pay the shipping charges and collect your item why would i pay the charges which i already paid at time of purchase? I wrote an email to the 8com support 2 days ago but they didn't even replied to me till yet. Totally fraud.
25 February 2026
Ordered from 8com stores on 10th Jan…
Ordered from 8com stores on 10th Jan and still waiting .Sitting on. EVRI Tracking which l paid for says On its way and also We are expecting it .
Awful company. Go to your local well known pharmacy instead order and recieve next day pay a little more it's well worth it .
10 January 2026
Unprompted review
Not trustworthy, Don't go with them
Don't have value of others time, very unprofessional,
31 May 2025
Unprompted review
I ordered Nike tshirt on 25th March…
I ordered Nike tshirt on 25th March arrived on 28
Original well packed
Thank you
28 March 2023
Unprompted review
I ordered 3 weeks ago and didn’t get my…
I ordered 3 weeks ago and didn’t get my items and then had it cancelled without any reason I was really upset I didn’t recieve
17 March 2023
Misled by reduction
I was misled by cost being reduced from £31 to £13 (58% off) when it was actually the travel size which was £13 instead of £15. I clicked on .32 oz size but was sent .16oz size. You need to correct the description.
15 March 2023
I ordered my package a few weeks ago…
I ordered my package a few weeks ago and it still hasn’t arrived and I haven’t received any shipping information or any other information on my package
16 March 2023
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