it was a great transfer from hanoi to danang. thankful to that one staff who offered us if we want to transfer to another berth for an additional 350k per person, since we shared the cabin with anothe... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Amazing service! My flight was changed by the airline and the departure time was moved earlier, so I needed to change my transport back to Hanoi Airport. The team responded so quickly and arranged a n... See more
Company replied
I have used 12Go.asia several times for trips to India and always found them excellent. My first booking had to be refunded as there weren't two seats available, but I quickly found another option. Th... See more
Company replied
We booked an airport pickup in the Philippines. Everything worked as it should, and there was good communication along the way. Very pleasant and service-minded driver. Highly recommend this service.
Company replied
Company details
Written by the company
12go.asia: 12Go is an online booking platform (est. 2012, Singapore HQ; operations hub in Bangkok) that specializes in ground and water transport—trains, buses, ferries, point-to-point transfers and selected regional flights. The service aggregates real-time schedules from more than 20,000 vetted operators and currently covers roughly 70,000 destinations in 140+ countries, with a particular depth in Southeast Asia. Reasons travelers rate the service highly: Proven track record: Millions of tickets issued over 12 years of continuous operation. Payment Security: All transactions run through security–compliant gateways; accepted methods range from major cards (Visa, Mastercard, AmEx) and PayPal to UnionPay, Alipay, local bank transfers, QR codes (PromptPay), and popular e-wallets. 24/7 multilingual assistance: Live-chat agents are available before, during, and after travel, and can help with changes or cancellations. Extra cover when needed: Optional travel insurance, day-trip add-ons, and rail passes for Japan, Taiwan, Korea, and Europe Transparency: Up-front pricing, e-tickets delivered instantly, and operator ratings visible before purchase. With a staff of 200+ spread across nearly 20 countries, 12Go continues to refine its platform so that travelers booking ferries in the Philippines, night trains in Vietnam, or buses across Thailand can do so with confidence and minimal friction.
Contact info
Bangkok, Thailand
- 12go.asia
12GO Travel the World?
4.1
Great
11k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 99% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Clear and prompt communication.
14 October 2026
It was fast and efficient
7 October 2026
Reply from 12Go
Dear Olivier,
Thank you for your feedback.
We’re glad to hear that you found our service fast and efficient.
We hope to earn your 5-star rating on your next booking.
Volodymyr, 12Go Team
Very quick respons on my question
14 October 2026
Reply from 12Go
Dear Maurice Bonte,
Thank you for choosing 12Go! ⭐
Volodymyr, 12Go Team
I made a mistake and 12Go were able to…
I made a mistake and 12Go were able to reverse my mistake and obtain a refund . Many thanks to mintvfirvher efforts on our behalf .
14 October 2026
Reply from 12Go
Dear Peter Stephenson,
Thank you for choosing 12Go! ⭐
Volodymyr, 12Go Team
Reply from 12Go
Dear Annie,
Thank you for your feedback.
We understand that booking through a platform you are not yet familiar with can sometimes feel uncertain. We always aim to make the booking process clear and reliable, and our support team is available if you need any assistance before or after your booking.
We hope your experience with 12Go will help you feel more confident using our service in the future.
Volodymyr, 12Go Team
Easy and good handling from 12Go
14 October 2026
Reply from 12Go
Dear Customer,
Thank you! See you on your next trip!
Volodymyr, 12Go Team
Reply from 12Go
Dear Andrzej,
Thanks for riding with 12Go!
Volodymyr, 12Go Team
Support team is always there to help…
Support team is always there to help solve my issues. Appreciate your quick response all the time.
13 October 2026
Reply from 12Go
Dear Feiyu,
Many thanks for your 5-star review! 🌟
Volodymyr, 12Go Team
Delivered as requested
6 October 2026
Reply from 12Go
Dear Gerhard,
Thanks for trusting 12Go with your trip! 🚆
Volodymyr, 12Go Team
Brilliant booking experience
Brilliant booking experience. Will definately use you again.
13 October 2026
Reply from 12Go
Dear Anthony,
Big gratitude from the whole 12Go team!
Volodymyr, 12Go Team
supatpong
Although the handling process or response times might be slightly delayed—since coordination takes place via email rather than through a call center—12gol still ensures they get back to you and provides excellent clarification and assistance.
6 October 2026
Reply from 12Go
Dear Supatpong,
Happy to have you travel with us — thank you!
Volodymyr, 12Go Team
Fantastic Crisis Support
We had a nightmare with a Van company that we booked through 12Go and needed up being stranded in Cairo.
12Go were super responsive, handled the situation for us and organised a refund. Fantastic service during a crisis. Can only recommend.
13 October 2026
Reply from 12Go
Dear Vincent,
Many thanks for your 5-star review! 🌟
Volodymyr, 12Go Team
Good response times and friendly…
Good response times and friendly operator.
Feel not giving refunds when a booking was still made alis a bad policy but other than that all was good!
13 October 2026
Reply from 12Go
Dear Dru,
Thank you for your feedback.
We’re glad to hear that you appreciated the quick response times and friendly support. Regarding refunds, eligibility depends on the transport operator’s conditions and the status of the booking, which we are required to follow.
We appreciate your understanding and hope to earn your 5-star rating on your next booking.
Volodymyr, 12Go Team
New sofa bus from kathmandu to Pokhara
Best sofa bus from
Kathmandu to Pokhara new road travels new bus and helpfull staff highly recommended
3 October 2026
Unprompted review
Reply from 12Go
Dear Madan Bhandari,
Thanks for trusting 12Go with your trip! 🚆
Volodymyr, 12Go Team
My inquiry about receiving the…
My inquiry about receiving the confirmation of my trip was responded in a very timely manner and the confirmation did arrive shortly thereafter.
13 October 2026
Reply from 12Go
Dear Richard,
Many thanks for your 5-star review! 🌟
Volodymyr, 12Go Team
Followed up on my queries right away.
12 October 2026
Reply from 12Go
Dear Laurie,
We’re so happy you had a great experience!
Volodymyr, 12Go Team
I’ve been using your site for several…
I’ve been using your site for several years and have had no problems.
5 October 2026
Reply from 12Go
Dear Customer,
Thank you! Until next time ⭐
Volodymyr, 12Go Team
I face a problem with a booking
I face a problem with a booking , i got a quick reply from IT customer service telling this is taken into account and I Have just to wait some weeks
. I will put a fifty stars when the issue will be solved.
Thank you for your help
9 October 2026
Reply from 12Go
Dear Catherine,
Thank you for your feedback.
We’re glad to hear that you received a quick response from our support team and that your case is being handled. We appreciate your patience while the issue is being resolved.
We hope everything is completed smoothly and that we can earn those fifty stars next time. 😊
Volodymyr, 12Go Team
Never book through them as scam company
Booked a return ticket. They they inform me one section price gone up and either pay it or they would refund the money. No refund. Nor reply to emails. If you buy a return ticket if they cannot honor one section then they should refund the full amount. Later issued ticket for the return aspect of the ticket. Which is useless. Only take the money but then they vanish with no reply to emails. Scammers. Never use them ever.
10 October 2026
Unprompted review
Reply from 12Go
Dear Yasmin Silva,
We are sorry for the frustration and inconvenience caused.
Our team contacted you by email today and confirmed that a full refund has been processed for your booking. Please check our latest message for the refund details.
As the matter has now been resolved, we would greatly appreciate it if you could update your Trustpilot review to reflect the final outcome of your experience.
Volodymyr, 12Go Team
Air Chaiyaphum Bangkok
Excellent service and always on time, can sometime be problem with traffic jam in Bangkok and also road work.
Use Air Chaiyaphum about 20 times every year
Comfortable seats with USB stik
6 October 2026
Unprompted review
Reply from 12Go
Dear Mikael Tonning Chokprod,
Thanks for trusting 12Go with your trip! 🚆
Volodymyr, 12Go Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.