Nathalie Petrén

Hi Nathalie, thank you for sharing your review with us. We most certainly understand your level of frustration and overall disappointment from this experience. We definitely do not want any of our customers to have encountered an uneasy experience whilst shopping with us, especially when there has been a shipping issue and ultimately, an order that has arrived to you which had resulted in an unsatisfying purchase.

We very much appreciate the feedback you have given us, and just like all reviews, we will assuredly take your one specifically on board with our team at large. We are truly apologetic for the experience you have had with us, however, our customer service team are here to assist our customers with any issue they may have.

Unfortunately, we do not offer free returns at this time and we hope to improve this service in the near future for our international customers. As for now, return rates are determined by our carrier, and we have no control over them.

Once your return has been received and processed by our team, we issue a store credit as per our returns policy. However, if you would like to request a refund instead, our team are also more than happy to process this for you as well! They will gladly sort that out for you for a refund back onto your original payment method. Thank you for the email you have sent to our support team. They will get back to you shortly about the refund.

Thank you Nathalie and our sincerest apologies once again for the inconvenience this has caused. If there is anything else we can help you with, please let us know. xo