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I liked the fact the fire was delivered quickly.
U fortunately the log bed was broken. It wasn't easy to get to speak to an advisor as the automated message kept looping on repeat despite me following the instructions to.press 2. I was then asked to email proof of purchase and photos of the broken log bed. The next day I received communication telling me the replacement item was out of stock and woukd be sent when available. Altogether a bit disappointing, although the fire itself is lovely.

The blanket didn't fit my double bed, it was more suitable for a single bed.

Ordered at 11 recived the next day speedy service great product been using simplex heater for years now got under blanket for my mum

Ordered a fire 2 weeks ago, still waiting for it to arrive when it was advertised as 3 days by dpd, then I get a call from a different company telling me I need to organise delivery with them , which they can’t deliver for another week, very disappointed.

Very easy to order on line and delivery within three days they do what they say. And the heaters are very good .

Time and shipping

I bought one fan for myself and later got another one for my friend because we’re absolutely thrilled with how well it works. With it, we’re no longer afraid of even the hottest days!

Quick delivery- robust and effective air cooler at good price and made UK

Ordered and delivered in 48 hours.
Good effective product.

The fan is great. Delivered quickly after ordering and the price was good.

Very quick delivery excellent service all around.Definitely recommend thanks again.

Very helpful advice from a human being on the phone when we were getting used to the controls of our newly-purchased equipment

Product oit working emailed company straight away no response.

Item in stock that we purchased and arrived within the time said on the website. Product works wonderful well

Ordered from their website as it said free returns. Have been trying to contact to make a return for 2 weeks now and still haven’t accomplished anything. Getting absolutely ridiculous, I want to return and get my money back, abysmal customer service. Never buy anything from this company, if I ever get my refund I will never be buying from them again.

I purchased a dhcera20e ceramic heater through Airpoints. I registered this product and it had a warranty period of 2 years. It was purchased in March 2023. It lasted only until July 2026. I was using it in the morning about a week ago and it suddenly shut down. I thought maybe it had overheated so attempted to let it cool for 30 minutes, tried it when plugged in and turned on, and no response at all--no light or anything. Tried another few times over the course of a week. The product is dead. I'm very dissatisfied and disappointed in this product and would not be too keen to try anything from Dimplex in the future. When I spend 180 on a product like this, I am expecting at least 5 years from it. Making products with short lifespans like this is bad for the environment and for customer relations.

Had to wait a long time for delivery. Great difficulty finding contact number or right dept to contact. Was told several times item on way when I checked tracking no but parcel company was never able to confirm this or provide an eta. I did not wish to download the Shop app to be inundated with bumph emails. Im pleased with tower fan and it was easy to assemble the stand , just contact was difficult as Shop app not downloaded for reason stated.

On time and friendly and would

Fast delivery and well packaged . Simple to put together and excellent quality. Runs very quietly and performs really well . Great purchase we are really pleased with it.