Marcus Williams

So I have had to contact Fusion5 twice about my Windows tablet (quality of the tablet can be questioned).
Anyhow their customer service team have always been friendly and super quick to respond to my 'issues'. Customer return forms were processed quickly and 'repair' work was done in a timely manner. 'Repair' worksheet is provided with details of issue / problem found and fixed.
(Do note it is important to give them as much information as possible, purchase receipts 'warranty times', in depth description of the problem 'helps trouble-shooting').

Only negative I can come up with is lack of communication when the item was fixed and mailed, only for me to return home to find parcel at my front door.

The site is very simple to use, pick a region, go buy now tab & pick the item you want, then click 'buy now' follow the transaction process (name, address and payment method).

I got an confirmation email instantly and the processing / shipment email was the next day.