CH

Chris

Australia

Recenzje

Recenzja Preply

Oceniono na 1 z 5

Very hard to talk and see everything

Very hard to hear the other person. Large delays in transmission, so we end up talking at the same time.
Difficult to use chat if other things are on the bottom of the screen. Mini-views of each person are duplicated on the screen, which covers other things I need to see.
I often have trouble seeing the whole view that my tutor sees. If this doesn't improve, I won't be extending.

14 lutego 2023
Opinia niezależna

Odpowiedź od Preply

Dear Chris,

Thank you for taking time to communicate with us and sharing your experience with Preply. We are sorry for any inconveniences caused, this is definitely not up to our usual standards.

We'd like to have a closer look at the issue, for that, please, do not hesitate to reach out to us using the online chat tool (in the bottom right corner): we’re open and ready to provide speedy and high quality assistance 24/7 🤩

Thank you for using Preply and have a wonderful day!
Preply Team

Recenzja Lovehoney

Oceniono na 1 z 5

Not delivered after two weeks

After two weeks, my product has not arrived.

No tracking service was provided to check on it, so I have had to email them.

29 listopada 2022

Odpowiedź od Lovehoney

Hi there,

Thank you for taking the time to leave us a review.

I’m so sorry that you weren't provided with your tracking number.

I can see we have been in contact with you and provided this information.

If there was anything that you think we can do better, and bump that rating up to five stars we'd love to hear from you!

Apologies again for the inconvenience caused.

We're here 24/7 by email, telephone and chat to make you happy! Just drop us a line anytime.

Kind regards,

Lovehoney Customer Care

Recenzja Skyscanner

Recenzja Luxaflex Australia

Oceniono na 1 z 5

Expensive failures

It's interesting that reviews average 4.8 Stars on the Luxaflex site, yet only 2.2 on ProductReview.com.au

My client bought an apartment full of beautiful Luxaflex blinds three years ago, and within less than a year was having problems with them. They look great, and the Duetts were fabulous, but they are all being ripped out now due to constant failures and a poor installation in MDF in one case.

They have spent hundreds of dollars on repairs to date, but this is unsustainable. When we tried to get Luxaflex to fix anything recently, nobody could even come to the property for a month, and it would have been a minimum cost of $400 to take them away to be fixed, because they apparently cannot be fixed on site.

Such a disappointment, a waste of money, and now the blinds are going to landfill.

27 stycznia 2021
Opinia niezależna

Odpowiedź od Luxaflex Australia

Hi Chris, thanks for the feedback and we are sorry your client is having concerns with their Duette blinds.
We agree it is a waste of a wonderful product that so many of our customers are happy with so we would be more than happy to investigate for you.
If you could please supply some detail around where the blinds were purchased from and send the details to info@luxaflex.com.au.
Product Review and Trustpilot are independently managed consumer feedback sites and they manage their own rating systems. We currently have over 2600 reviews on Trustpilot compared to 100 reviews on ProductReview. As our dealer locations are independently owned and operated, Trustpilot allows consumers to see reviews based on locations. Consumers are able to read reviews either via the dealer's website or through Trustpilot.
Regards
Carly

Recenzja Yellow Octopus