Niagara
Wyjazd nie był udany. Przewodnik słabo mówił po angielsku. Napiwek w wysokości 30$ od osoby był opłatą obowiązkową. Przewodnik przymuszał uczestników do opłaty i udziału w atrakcjach nieobowiązkowych. Dodatkowo czas zwiedzania atrakcji był dużo krótszy niż podany w opisie wycieczki.
Odpowiedź od Tours4fun
Dear Customer,
Thank you for taking the time to share your feedback with us. We sincerely apologize for the inconvenience you experienced during the tour.
1. Our company never forces our customer to pay for the self-optional item. We need to explain that we have a mandatory fee and self-optional item. Self-optional items are voluntarily participating.
2. Regarding the tour guide's limited English explanation, please tell us which attraction of which specific itinerary is lacking in explaining time.
3. Regarding the tour duration was much shorter than described in the itinerary, can you tell us referring to which specific itinerary and the specified duration time expended.
We email you and we will verify the details with the local service provider once we receive your response.
Looking forward to hearing from you.
If you’d like to share more details with us at service@tours4fun.com, we’d be happy to look into this further and address your concerns.
Regards
Tours4fun Team