ConnectWise Recenzje 

Terrible service. Impossible to even create an account to buy their service. Even that sign up service wouldnt work. Terrible customer support service: ive contacted 5 times and never got an answer back.

Avoid it!

ConnectWise has the worst support. We would rather call Xfinity, AT&T, or ADT. We tried ConnectWise for a second time. We gave it a full year before we had to pull from their services. Their sales person promised their support structure changed. Once we signed our contract and we paid for a month, then our sales rep disappeared. We didn't hear from ConnectWise for 35 days. Out of nowhere you start getting emails about stuff getting setup. Then you go through onboarding. Which is an okay process, but if you need anything from that person after they are done, then good luck. They will disappear just like sales.

The real issues start with support. Through the multiple products we had (CPQ, PSA) you'll start getting multiple errors. You'll submit your ticket and wait for a call. Sometimes it may be an email, sometimes it will be in a few days. Typically you'll get the response that this is an error due to "x" and you'll have to find the product causing it. Other times you don't get a call at all, and then they just send the ticket was closed due to no communication.

When we did find a major bug, we had to argue with T2 support that it was an actual issue. At this point we were losing over $200,000+ in billing due to this issue. This was brought up multiple times about the urgency to address the issue. After dealing with three different departments, and multiple layers within those departments we were told by a random email that a bug was discovered. This was three months after the first support call. Their team offered a work around, which I already gave the support team.

All support is outsourced, until an issue is escalated above T3. We started getting randomly billed twice a month, with no clear communication on why.

We can't stress enough how awful this company is. Any Company would be better off with any other software. We switched to an outdated A/V software, and have completely flipped our business around. We are more efficient, we can invoice, we don't have to dual/triple enter data, we get support in under 2 hours. Our client's are happy, and know we will respond accordingly.

This company is beyond saving. The have "teams" you can't talk too, and just corporate garbage. They need to bring support back in house. They need to reduce the departments, reduce their processes, reduce their software line, and focus on customer support with their top softwares.

Worse App /system I have ever used . Constantly crashes constantly has bugs on it Logging in is virtually impossible .

Absolute Garbage system .

Use Safety Culture its 50 times better 🙄

Where do I start? Nothing works correctly, everything takes 4 times as long as it should. Support is useless. Products are buggy at best.

Do yourself and company a favor, pick anyone else!!

We use ScreenConnect and it has been 'okay'. The actual product is great when it works, but it is not always perfect.

Service is not particularly helpful and often does not seem to fully grasp the issue.

Overall happy with the product, but could be happier...!

Been a client for well over a decade and have a variety of the Connectwise products under contract. While there are some occasional hiccups, the account management and support teams are great and always ready to help.
Once you dive in and get to know all the ins and outs of the products, they are great to work with.

Horrible customer services, hide behind horrible contracts, rip off, not worth the time & money.

Very expensive services for non expert / slow responses. Out right lying sales team aswel.

Avoid!!!!!!!

Do NOT use this company for RMM/MSP - Nothing they promise will happen, they will waste your time, and over bill you, raise your rates as they want, contracts mean nothing, not a single person or department knows what the other says or does. RUN FAST!!!

Garbage company. Subpar, badly outdated products with UI/UX from the Flintstones era. Deceptive sales practices that promise any feature you are looking for is in development and soon to be released yet none ever materializes once you sign on. The same feature requests have been languishing on their enhancement suggestion forums for literally 15 years without response. Predatory contracts. Unresponsive account management with ridiculous turnover rate. Every time you try to reach your rep they have assigned your account to someone else who promises to fix your issues and then disappears just like the last 8 people. Total nightmare.

I subscribed to ScreenConnect on November 4 and paid in full for the service.
Immediately after activating my subscription, my account was suspended without any valid reason.

Since then, more than 10 days have passed, and I still have not received any refund.
I have contacted their support team multiple times, but there has been no progress or response.
Now, they no longer even accept my refund requests, which is completely unacceptable.

This situation clearly shows irresponsible and unethical customer handling.
Their behavior feels deceptive and dishonest — customers should be very cautious when dealing with this company.

Buying ConnectWise software is my biggest regret in all my years in the MSP biz. Don't make my mistake!!

I even paid EXTRA for premium support, and was rewarded with no ticket updates for weeks, tickets prematurely closed, and unhappy customers.

They also have frequent "security incidents" where ScreenConnect and other tools have been exploited by hackers. I'm terrified my company's data is out there... and we paid for this!

The bills are nearly always inflated because they hope we won't notice the errors. It's difficult to get any refund or credit, and of course we had to pay for everything upfront!

We've used ConnectWise since it acquired Continuum a few years ago. While some of the product features, like ScreenConnect are great, one feature can't make up for unethical business practices. Their auto-renew fails to disclose how a customer can cancel their services. The terms their inept success team people spout is nowhere to be found on their website. When we challenged the "it's our policy" script-reader to show us how a customer would find their cancellation terms, he was unable to do so.
We are no longer using any of their services and will likely have to involve our attorney to stop the billing.
Don't do business with these people. Period.

What was a decent product has become a complete disaster. Panic driven emails threatening service interruptions unless ridiculous timeline events are followed.

The company cannot provide the software they sold.

Migrate, migrate, migrate.

This is a dark day for connectwise. A once Great company I've been with for many years trying to steal from their customers.

They are pretending that for security a new certificate needs to be signed for the on premises connectwise support.

The support is diaboclcal with useless gap year students on the chat with no phone support anymore. You have to put a request in and wait days for a reply.

They want to get rid of the old customers which had on premises licences and want to move them to the cloud so they can control ebrrhing and over charge you.

Thanks connectwise for turning so useless

I'm now looking for another setup. They ruined my busines which will take weeks to reset up all my clients elsewhere.

Worst company ever. They will NOT ever let you out of your contract for any reason and their contract is 3 year. Terrible follow up and follow through. We never even got to use the software because they didn't offer any support or assistance in setting up our account. Yet they require payment as soon as you sign. There is such high employee turnover that you hardly ever talk to the same person twice and that's IF you even get a response. STAY AWAY!!!! Not a good company to do business with. Total waste of money and time.

I would highly recommend staying away from this company. We used ConnectWise for 15 years but in the last 5 years they have been absolutely horrific to deal with. I'm not sure what's going on with the company, but all of the executives have left, and they have no support for any of their products, and the new thing is they started charging us for products we never signed up for, and now they are trying to charge us for contracts that were canceled 3 years ago. Had to get a lawyer to get them to stop billing us for products we never had with them.

We used connectwise from 2015 to 2025. The software was not intuitive and hard to program to your needs and never got a UX or UI upgrade. It does a lot but you have to know how to program it to do what you need it to. It’s okay for ticketing but terrible for project management. The worst part though is working with the vendor. They try to lock you into contracts you cannot change, even if you need to reduce users based on layoffs. They have tricky contracts like you can’t make changes to the renewal until 30 days before but you have to cancel 60 days before the renewal. They have so many competitors that actually work on the software to keep people versus trying to trap them. I would look at Zoho, Clickup, Trello and lots of other options before ever signing a contract with ConnectWise.

We’re big fans of ConnectWise—and not just for the software. As someone who supports multiple MSPs through tools like GlassHive, I constantly look for partners that get it. ConnectWise delivers.

Their platform helps our clients streamline operations, improve service delivery, and scale more predictably—but what really sets them apart is how invested they are in the MSP community. IT Nation is one of the best events in the industry—consistently packed with actionable sessions, real networking opportunities, and forward-thinking strategies. Every year, we walk away with ideas we can actually implement.

Their content is also a huge resource for us. Whether we're helping an MSP build out processes or looking for new ways to optimize client engagement, ConnectWise’s webinars, blogs, and partner resources help us do better work—faster.

They’re not just a vendor. They’re a true partner to the MSP space.

Start at the end first. What I mean by that, is to make sure you look at and learn what is considered best practice. It’s good to know that ConnectWise really consider the whole experience when adding and improving the functions within PSA.