Absolutely is a scam
Absolutely is a scam. Use to compare rental prices but book direct through the car rental company. They make all their money on selling an insurance cover but it's a third party and you still need to buy insurance/cover separately with the rental company which ends up greatly increasing the cost. And you can't cancel on the same day as pick up (which is when most people realise). Haven't been able to speak to anyone by phone to reduce the cover days and been left on read via the live chat for over 24hrs. Save yourself the trouble and unnecessary cost.
Reply from AirportRentals.com.au
Hi Lyse,
We’re sorry to hear about your experience and the difficulty you had reaching our team.
The protection offered during booking is provided by RentalCover and is third-party excess reimbursement protection. If you are charged by the rental company for eligible damage, you would pay the charge first and then submit a claim to RentalCover for reimbursement, subject to the rental and protection terms and conditions. Separate documentation outlining the protection is provided by RentalCover after booking.
Purchasing RentalCover does not mean you also need to purchase the rental company’s additional protection at the counter. Customers may choose to do so if they prefer to reduce their excess liability directly with the supplier.
RentalCover protection can also be cancelled free of charge any time before the scheduled pickup time.
We have been unable to locate your booking from the information provided. Please provide your booking reference beginning with IM so we can review your request to reduce the protection period, as well as your attempts to contact us, and follow up directly.
Kind regards,
Shin