MA

Malcolm

United Kingdom

Reviews

Review of eSpares.co.uk

Review of Amazon


Rated 1 out of 5 stars

Yet again

Yet again, said delivered but was NOT delivered.
Just as bad as all the other cowboy delivery companies.

14 October 2026
Unprompted review

Review of DPD UK


Rated 1 out of 5 stars

These people LIE

These people LIE. said tried to deliver. I was in. They have a safe place to leave items. THEY DID NOT BOTHER TO TURN UP.
Usual rubbish delivery company. AVOID.

3 October 2026
Unprompted review

Review of Fortnum & Mason


Rated 5 out of 5 stars

Good quality as usual

Good quality as usual. Quick delivery.

3 August 2026

Reply from Fortnum & Mason

Dear Malcolm,

Thank you for taking the time to share your positive experience with us!

We are delighted to hear that you were pleased with the quality of your order, as always, and that it arrived promptly.

We truly appreciate you taking the time to share your feedback with us. We hope to have the pleasure of serving you again soon.

Fortnum & Mason Customer Services

Review of Virgin Money UK


Rated 1 out of 5 stars

USELESS

USELESS
Tells me my address is wrong. Lived here 30 years. It is her hearing. So now blocked. Always trouble with these jokers.
Never got a call back, as promised about app not paying cheques in.
most un professional.

17 August 2026
Unprompted review

Reply from Virgin Money UK

Hi Malcolm, thanks for heading over to give this review.

We're really sorry to hear that the account has been blocked, and that you've had trouble with paying cheques in via the App.

We completely understand the frustration with this happening - for this one, you'll need to give our expert team a call on 0800 121 7365. They're available on Monday to Saturday from 7am to 9pm, and Sunday from 10am to 5pm.

Once you get in touch, they'll be able to take a closer look into this and support you in getting this all sorted.

We hope this is resolved for you soon.

Thanks, Virgin Money

Review of John Lewis


Rated 1 out of 5 stars

After being fobbed off last review here…

After being fobbed off last review here is another case of sub standard product.
I bought a mug for £20.00. After 4 weeks the glaze inside the mug broke down. My £4.00 Tesco mug has lasted at least 5 years with no problems.

No wonder they are going down hill, poor service and sub standard products. I give them 3 years before they fold.

10 August 2026
Unprompted review

Reply from John Lewis

Hi, thanks for your review. I’m sorry to hear this and would like to look into the matter further for you. To help me do that, please email from the email address linked with your order, with your order number, billing name, address and postcode to us at: tell.us.more@johnlewis.co.uk, with a brief description of the issue and attaching your Trustpilot review. ^Kirstie

Review of John Lewis


Rated 1 out of 5 stars

No quality control.

No quality control.

Bought 4 fitted sheets same make, just different colours.
1 fits well and looks good
1 is to small for the bed
2 are to big for the bed. All double bed sizes all the same bed.
No quality control.
Awful sheets.
John Lewis are slipping badly.

4 August 2026
Unprompted review

Reply from John Lewis

Hello Malcolm, thank you for taking the time to share your feedback. I'm truly sorry to hear about the inconsistent sizing of the fitted sheets you received. I understand how frustrating it is when products don't meet expectations, especially when purchasing multiple items of the same type.
I will log this feedback with our Quality Assurance team. ^Danielle

Review of Amazon

Review of Virgin Money UK


Rated 1 out of 5 stars

yet again

yet again, put a payment on hold. did not inform me.
called, they hung up on me. then they said did not pass security. so payment not made, I paid extra for quick delivery.
cant have each transaction held to pass security.
bunch of AMATEURS.
with last complaint they tried to blame me and accused me of not knowing how to use apps.
HOW ARROGANT IS THAT.
they take no responsibility for their poor service.

10 July 2026
Unprompted review

Reply from Virgin Money UK

Hi Malcolm, thanks for your review.

We're really sorry to hear about your experience and any frustration caused.

At Virgin Money security is our main priority and fraud protection for our customers, our colleagues would only be able to access your account if this is passed however we understand and apologise for the difficulties you've experienced.

If not satisfied with your complaint outcome, this can be raised further with the financial ombudsman where a thorough investigation would be carried out.

Thanks, Virgin Money

Review of Avast


Rated 1 out of 5 stars

Rip off.

Rip off.

subscribed then they make me upgrade and b uy other products. They don't tell me until I have purchased.
Now they make it so difficult to cancel. Sending me round in circles.
reported to trading standards, not fit for purposr.

3 July 2026
Unprompted review

Reply from Avast

Thank you for reaching out and sharing your feedback with us. In order to assist you further and ensure we can address your concerns properly, we have sent you a request for some additional information. Once we receive your response with the necessary details, we will be able to connect you directly with our customer care team, who will be happy to help resolve your issue as quickly as possible.

Review of Halford


Rated 1 out of 5 stars

Minus 10 for these clowns.

Minus 10 for these clowns.
Booked and paid for home battery fitting.
Acknowledged and money taken
confirmed in email.
the conflicting texts/emails confusing but not cancelling order.
check progress and said all was on schedule.
they tied to contact me at 6.30am and complains I was not available.
gave me a number to call but no one to talk to and my situation was not on the list of choices.
Phoned did get hold of someone, after they cut me off the first time.
She said appointment cancelled . Why did they not inform me? Still showing was going ahead.
rescheduled Sunday, Why not Saturday?
Holiday £700. now have to cancelled. Solicitors on the case.

26 June 2026
Unprompted review

Review of Halfords Mobile Expert


Rated 1 out of 5 stars

Minus 10 for these clowns.

Minus 10 for these clowns.
Booked and paid for home battery fitting.
Acknowledged and money taken
confirmed in email.
the conflicting texts/emails confusing but not cancelling order.
check progress and said all was on schedule.
they tied to contact me at 6.30am and complains I was not available.
gave me a number to call but no one to talk to and my situation was not on the list of choices.
Phoned did get hold of someone, after they cut me off the first time.
She said appointment cancelled . Why did they not inform me? Still showing was going ahead.
rescheduled Sunday, Why not Saturday?
Holiday £700. now have to cancelled. Solicitors on the case.

26 June 2026
Unprompted review

Review of Halfords Mobile Expert


Rated 1 out of 5 stars

Minus 10 for these clowns.

Minus 10 for these clowns.
Booked and paid for home battery fitting.
Acknowledged and money taken
confirmed in email.
the conflicting texts/emails confusing but not cancelling order.
check progress and said all was on schedule.
they tied to contact me at 6.30am and complains I was not available.
gave me a number to call but no one to talk to and my situation was not on the list of choices.
Phoned did get hold of someone, after they cut me off the first time.
She said appointment cancelled . Why did they not inform me? Still showing was going ahead.
rescheduled Sunday, Why not Saturday?
Holiday £700. now have to cancelled. Solicitors on the case.

26 June 2026
Unprompted review

Reply from Halfords Mobile Expert

Hello,

I am sorry to hear about the issues you have faced with our services, with your appointment being cancelled due to the technician's sickness. I have passed your review to the management team to help improve our services. I am sorry for the inconvenience caused.

Kind Regards
Olivia | Halfords Mobile Expert

Review of Barbour


Rated 1 out of 5 stars

selling sub standard products.

selling sub standard products.
Awful company. NO help for customers. They take my money and then will not correct sub standard jackets.
Primark give better service.

12 May 2026
Unprompted review

Review of Royalfree


Rated 1 out of 5 stars

MINUS 10

MINUS 10

this bunch couldn't look after a patient if they tried.

Messed about for 3 years and still no action.

9 May 2026
Unprompted review

Review of APC


Rated 1 out of 5 stars

USELESS usual standard delivery…

USELESS usual standard delivery company.
My instructions were clear where to leave parcel. Instead left outside in a high crime area.

Maybe the driver can't read.

8 May 2026
Unprompted review

Reply from APC

Dear Malcolm,

I’m sorry your parcel was left in the wrong place despite your instructions. I understand your concern and will escalate this to our delivery team to prevent it happening again.

Thank you for letting us know.

Regards,
Natasha.
Customer.relations@apc-overnight.com

Review of Rocwood


Rated 1 out of 5 stars

Selling substandard products

Selling substandard products. CON.

27 April 2026
Unprompted review

Reply from Rocwood

We’re sorry to hear you were unhappy with your experience.

We did provide a prepaid return label as soon as we heard of this, so the item could be inspected and resolved. However, the return was cancelled and the item was not sent back to us.

For safety reasons, couriers are unable to transport items containing fuel, so we advised that the petrol would need to be emptied prior to return, which is standard practice. You advised you did not wish to do this and wished for us to pay for the petrol.

This case was also reviewed through eBay, where it was found in our favour as the item was not returned despite efforts to get this resolved.

As the item has not been received back, we have unfortunately been unable to investigate or resolve the issue further.

You advised this would be reported to external authorities , and we shall await this update.

Kind regards,
The RocwooD Team

Review of UK Power Networks

Review of eBay


Rated 1 out of 5 stars

eBay does not honour the statement that…

eBay does not honour the statement that it gives a return guarantee. It says I can get a refund then says I can not.
No support for buyers when a seller is unsrupulous.

We are all off to small claims court.
eBay has so many sellers offering sub standard product, factory rejects.
You don't get that on Amazon. They are very strict about who they allow to sell.

17 April 2026
Unprompted review

Review of DPD UK


Rated 1 out of 5 stars

USELESS

USELESS. 2nd time in a week have delivered to wrong address. Sellers using cheap unreliable delivery companies. Not sure the drivers can read English.
I will not buy from people using DPD.

16 April 2026
Unprompted review