Nik

after initial communication hiccup due to travel, Mark has been nothing but gold - worked with me diligently to deal with defective unit with quick turnaround time. Not their fault - apparently Bosch reman alternators are garbage - they seem to reman mechanicals but not electronics - so ended up spending a few more dollars for a new SEG unit (they bought out Bosch new alternator business a while back). the SEG unit "upsell" was quoted cheaper then elsewhere so I can tell it was not a gimmick but genuine good customer service for quality parts at competitive prices. with this experience, I will be buying again from here.

poor customer service, slow to ship out. customer service is reachable via email or voicemail transcription service - with 24 hr turnaround service. Pretty poor customer experience - I used a discount code that promised 5% only to receive 3% discount. when I called i was told "too bad" instead of adjusting the transaction and issuing refund. core charge return procedure is pretty difficult too. entire company seems to be a front for suppliers that stock and deliver for them. compared to alternatives that offer two or same day free ship - and where ship means "arrives at your home", this place is not worth your business - for their ship means "shipping time after we take three days to process your order and then the shipping clock starts". save your money and vote with your feets and wallets. I know I am.

oh and they are great at playing the reviews game - got my review reported because I mentioned the name of alternatives for their business. blah - anyone with a google search engine can figure that out in a beat - if you've been asleep jn last twenty years and havent already established relationships with the ecommerce giants. the part that gets me is that today it is extremely expensive and hard to acquire a new customer and they just managed to get an active oppositionist whose mission in life is to make sure this gets stopped dead in its tracks - preventing the next potential customer from taking a gamble on them and ending up with bad taste in their mouth - for this place seems to be designed to extract rents from those first timers who decided to take a gamble, and then move on to the next unsuspecting victim.