US Prime Shipping LLC Reviews 

48
•
TrustScore 3.5 out of 5

3.4

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Review summary

Created with AI, based on recent reviews

Evaluating 48 reviews, most reviewers were somewhat happy with their experience overall. Customers frequently praise the helpful staff members who coordinate shipping details smoothly and maintain clear communication throughout the entire process. Many people note that vehicles are delivered safely and on schedule, making the transport experience simple and straightforward. Some reviewers were not happy with sudden price increases that occurred right before the scheduled pickup day. A few other people also felt that unexpected delivery delays and poor communication caused considerable frustration during their arrangements. Reviewers additionally mentioned difficulties reaching representatives when trying to resolve scheduling problems or tracking their vehicles.

What people talk about most

Service

Reviewers mention ambiguous feedback about service, with some customers praising helpful representatives and... See more

Delivery service

Reviewers highlight ambiguous aspects of delivery service, noting that while many consumers praise fast and... See more

Staff

Customers consistently note positive experiences with staff, frequently thanking helpful coordinators and... See more

Price

Clients share ambiguous opinions on price, as some reviewers express great satisfaction, highlighting amazing... See more

Customer service

Consumers find customer service to be positive, frequently highlighting helpful representatives who answer... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I had such great communication from the jump!!!! Offered a fair price……..and most importantly didnt try to change it. The original company left me hi and dry, and came back with 4 times the original!!... See more

Rated 5 out of 5 stars

I want to thank Roger for the hard work he has done. The first driver had equipment problem and Roger immediately found someone else to pick up my vehicle the same day and delivered the next day. And... See more

Rated 5 out of 5 stars

I arranged having my Truck transported from US Prime Shipping fromCalifornia to New York . I specifically requested that my truck be picked up on a Monday and delivered by Saturday . Pickup was on Mo... See more

Rated 5 out of 5 stars

A friend recommended this company to me and gave me a contact Paul. The communication between us was very helpful and clear. Paul arranged transportation for the days of picking up my vehicle in Flori... See more


Company details

  1. Transportation Service
  2. also in
  3. Department of Transportation
  4. Logistics Service
  5. Vehicle Shipping Agent

Written by the company

US Prime Shipping LLC is the number one rated U.S. auto transporter, shipping 50,000+ vehicles annually between all 48 states. We strive to deliver a 5-star vehicle-shipping experience with peace-of-mind transport. Recognized by Inc. magazine as one of the top 500 fastest growing businesses nationwide, US Prime Shipping LLC leverages innovative logistics solutions and personalized customer service to provide fast and reliable consumer experiences.


Contact info

3.4

Average

TrustScore 3.5 out of 5

48 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

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3.4

All reviews

(48)

48 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Roger made my vehicle shipping…

Roger made my vehicle shipping experience a positive one. He was easy to talk to, answered my questions clearly, and helped everything come together without unnecessary stress. I appreciated his patience and the way he handled the arrangements professionally. The shipment went smoothly, and I'm happy with the overall service. Thanks to Roger and US PRIME SHIPPING LLC for making the process so convenient. I'd definitely recommend them to anyone looking to ship a vehicle!

9 October 2026
Unprompted review
Rated 5 out of 5 stars

PHOENIX TO DALLAS /They are called PRIME for a Reason Absolutely Best In The Business 💯💯


If you need your car shipped and want zero stress, lightning-fast speed, and elite service, look no further than US PRIME SHIPPING.
I posted my car, and they picked it up within 2 hours! I worked directly with Roger, who was absolutely incredible. He was extremely fast, highly responsive, and got to work immediately. He didn't waste a single second and dispatched a driver to me right away.

On top of the unbelievable speed, their pricing was amazing! I had several other alternative
companies calling me trying to get my business, but US Prime Shipping offered by far the best rate without sacrificing an ounce of quality.

The driver who arrived was highly professional, polite, and handled my vehicle with the utmost care. To make a perfect experience even better, the car was delivered exactly at the promised ETA. No delays, no excuses, just flawless execution.

THEY ARE CALLED THE PRIME FOR A REASON! If you want your vehicle shipped right at an unbeatable price, ask for Roger at US Prime Shipping. 10/10 highly recommend!

6 October 2026
Unprompted review
Rated 1 out of 5 stars

Beware Fraudulent scammers with no…

Beware Fraudulent scammers with no integrity! Absolute scammers. They collected my money and completely failed to pick up my vehicle. They explicitly promised both verbally and in writing via text documents that I was '100% protected' and guaranteed a full refund if they couldn't deliver or changed the rates. They didn't deliver, and now they are flat-out refusing to honor their own written agreement. These people don't just lie over the phone—they will happily put their lies in writing and then steal your money anyway. Completely fraudulent company. Avoid at all costs

6 October 2026
Unprompted review
Rated 1 out of 5 stars

This is a scam!!!!!!!!!! NOT LEGIT

This is a scam! Do not use this company!!!! Read allllllll the reviews online. Probably overseas. My son is in the military and is having a nightmare experience. Lost $450. They bait and switch with immediate availability and price too good to be true. Waiting a month now with excuse after excuse. Charge you another $200 to cancel. Please save yourself the trouble. My son was young and naive about con artists.

28 September 2026
Unprompted review
Rated 5 out of 5 stars

I had such great communication from the…

I had such great communication from the jump!!!! Offered a fair price……..and most importantly didnt try to change it. The original company left me hi and dry, and came back with 4 times the original!! Prime saved the day with honest intentions, fair price, well coordinated pickup and delivery. Thank you Jerry for all your hard work…great job!! I have shipped 5 times before and never disappointed. I highly recommend Prime!!!! Deborah Langendoerfer

27 September 2026
Unprompted review
Rated 5 out of 5 stars

I had a smooth experience shipping my…

I had a smooth experience shipping my vehicle with US Prime Shipping. Roger was very helpful and professional throughout the process. He kept me informed, answered my questions, and made sure everything was handled properly. My vehicle arrived safely and the overall process was simple and stress-free. I really appreciated the excellent communication and customer service. I would be happy to use their service again for future vehicle transportation.

25 September 2026
Unprompted review
Rated 5 out of 5 stars

I had a great experience with the…

I had a great experience with the vehicle shipping service. Roger was professional, helpful, and kept me updated throughout the entire process. He answered my questions quickly and made everything easy to understand. My vehicle arrived safely, and the process was smooth from pickup to delivery. I really appreciated Roger's communication and customer service. I would definitely consider using US Prime Shipping again especially Roger for future vehicle transportation.

25 September 2026
Unprompted review
Rated 1 out of 5 stars

stop leaving false reviews

Two can play this game. It is clear that the employee (s) of US Prime Shipping LLC are leaving false 5 star reviews in order to boost their average and appear legitimate. They took a review and used the guy’s name and the specific (and true) accusations in the review to craft their own and discredit the actual consumer review of a bad experience. They are a scam business, and they are manipulating TrustPilot with scam reviews.
Go on Reddit or Yelp if you want the honest truth! At the time of writing this, everyone on those platforms has the same bad experience. Let’s see if a 5 star review pops up there now. Your move, US Prime Shipping LLC!

15 September 2026
Unprompted review
Rated 5 out of 5 stars

I want to thank Roger for the hard work…

I want to thank Roger for the hard work he has done. The first driver had equipment problem and Roger immediately found someone else to pick up my vehicle the same day and delivered the next day. And the second driver was kind and professional. However, Thanks To Roger for being consistent and hardworking and communicating with me.

1 September 2026
Unprompted review
Rated 5 out of 5 stars

I arranged having my Truck transported…

I arranged having my Truck transported from US Prime Shipping fromCalifornia to New York . I specifically requested that my truck be picked up on a Monday and delivered by Saturday . Pickup was on Monday as promised and delivery was on Saturday . Roger my rep checked on the progress of the transport of my truck along the way . Follow up was by text which is fine as long as they kept in contact .

5 September 2026
Unprompted review
Rated 1 out of 5 stars

I would absolutely NOT recommend this…

I would absolutely NOT recommend this company. I was originally quoted around $700 nearly two weeks before my scheduled pickup. Then, on the actual day of pickup, they called and suddenly told me the price would be around $1,900 — more than 3x TIMES the original quote.

After changing the price at the last minute, they then kept my deposit and treated it as a cancellation fee when I refused to pay the dramatically increased price.

In my experience, this felt like a bait-and-switch. You get quoted a low price to get your deposit, then the price changes drastically when it’s time for pickup, putting you in a position where you either pay significantly more or lose your deposit.

I would strongly recommend getting everything in writing and fully understanding their deposit and cancellation policies before giving this company any money. Based on my experience, I would never use this company again and would recommend others look elsewhere for vehicle transportation.

4 September 2026
Unprompted review
Rated 5 out of 5 stars

Had a positive experience shipping my…

Scott
Had a positive experience shipping my vehicle with them. Scott who handle my shipping was friendly and easy to communicate with. Pickup and delivery went smoothly. Thanks for your service will contact you for further shipments

26 August 2026
Unprompted review
Rated 1 out of 5 stars

I would absolutely NOT recommend this…

I would absolutely NOT recommend this company. I was originally quoted around $350 nearly two weeks before my scheduled pickup. Then, on the actual day of pickup, they called and suddenly told me the price would be around $1,500 — more than FOUR TIMES the original quote.

After changing the price at the last minute, they then kept my deposit and treated it as a cancellation fee when I refused to pay the dramatically increased price.

In my experience, this felt like a bait-and-switch. You get quoted a low price to get your deposit, then the price changes drastically when it’s time for pickup, putting you in a position where you either pay significantly more or lose your deposit.

I would strongly recommend getting everything in writing and fully understanding their deposit and cancellation policies before giving this company any money. Based on my experience, I would never use this company again and would recommend others look elsewhere for vehicle transportation.

1 September 2026
Unprompted review
Rated 5 out of 5 stars

Paul

Paul, my go to contact when I need a car transported. Have used his services for years. Very fast response. Legit pricing. A+ service

22 August 2026
Unprompted review
Rated 1 out of 5 stars

Scam!!!!

Scam!!!!! Roger acts like he is so kind and caring and patient however he lied to me and is just involved with the scam!!

5 August 2026
Unprompted review
Rated 5 out of 5 stars

Jerry highly recommended

Jerry, my driver was very informative about everything. He called me when he was on his way. Called when he arrived and informed me of everything. Arrived at destination quickly. Called party when he arrived for delivery.
The price quoted, was what I paid. No haggling over money.
Jerry and his crew were awesome. Would highly recommend them.

13 August 2026
Unprompted review

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