TherapyNotes, LLC Reviews 

TherapyNotes was very responsive to my needs, fixing a problem that had occurred during an update to software to many Mac/Safari users.
I sent in my ticket for the problem on Tuesday evening, and the next morning I received an email from TherapyNotes that they had fixed the problem.
And indeed, they had.

Everything I needed to start up my private practice. Anything I’ve needed help on, I have been able to quickly get in contact with a friendly and knowledgeable service agent over the phone.

The representative was so kind knowledgeable and amazingly patient. I really understood how to do it and felt so supported.

Incredibly prompt response to my need. Very friendly customer interactions.

TherapyNotes uses CardPointe as its third party credit card processing service. Today, I received an email from CardPointe informing me that my business needed to update its "PCI compliance." So I logged into CardPointe and was confronted with a very long and confusing diatribe about how I'm supposed to do this, and that if I don't do this then TN will start charging me a fee. I tried calling support, they of course had no idea what I was talking about but promised to "write a ticket on it."

My experience is that when a support person says that, what it means is that your complaint will be buried in a pile of user complaints that never get worked on.

Each time I call Therapy Notes, I interact with a lovely and helpful person who can solve whatever problem I'm having. And they seem interested in feedback and improving their product consistently. This kind of customer service makes all the difference!

Very responsive, clear instructions.

Exemplary customer Service. Minimal hold times and 24 hour live customer assistance.
Professional, courteous, and knowledgeable.

I have had the pleasure of working with the support staff. It consistently top notch. I am grateful to work with them!

Having Therapy Notes for my private practice is like having IT resources for a small business. And a big strength is the customer service and staff who help me figure out solutions to big and small problems. Most recently Sam, in Merchant Services, spent a great deal of time with me resolving a complicated issue, and I am so grateful to have this support.

I'm completely new to TherapyNotes. I was fortunate to reach Chris O. today to ask him several question in order for me to begin learning about TherapyNotes. Mainly, basic concerns on how to log in, set up my account, signing in a new patient ... in general, basic information that I needed to put in a new patient, and schedule his/her. Chris is a well-learned professional who cares and can talk with someone new to TherapyNotes. Thanks Much!

I am enjoying this EHR, it has and does everything that I need.

Princess gave me a lot of different options to help me figure out why my microphone wasn't working during telehealth. She also checked in on which option might have worked. I always get a quick and helpful response when I contact customer service.

Well, it is really great first of all that I was able to get a support person pretty quickly on the phone. She walked me through the process of claim filing I needed help with so I could follow it easily. Nice that she could see what was on my screen too as we talked, which made it easier and I didn't have to explain as much. She was friendly and patient with me during the process.

They always can help with whatever the issues are.

I have been using Therapy Notes since February 2026. Having switched from a previous, not so helpful, other EHR system.
Since switching to Therapy Notes their support team have been wonderful and very quick to help me navigate any questions or issues I may have had.

I had an excellent customer service experience today, thanks to two wonderful representatives, Ryann and D’Anna!

Both ladies were extremely helpful, patient, knowledgeable, and professional in assisting me with an issue involving my merchant services account. They took the time to address my concerns, help me reach a resolution, and ensure that my account was successfully canceled.

What I appreciated most was that their assistance didn’t stop at simply resolving the initial issue. I was also walked through the necessary steps to make corrections within my account that could potentially allow me to receive a refund for previous charges.

As a business owner, I truly appreciate customer service representatives who are attentive, thorough, and genuinely committed to helping customers find solutions. Both Ryann and D’Anna demonstrated that level of care and professionalism.

What started as a frustrating situation ended with me feeling heard, supported, and grateful for the assistance I received.

Thank you, Ryann and D’Anna, for going above and beyond! Your exceptional customer service deserves recognition!

There was something about Therapy Notes that stood out to me when researching for the best one for my practice. Nothing prepared me for how elevated their level of services was and this recent interaction proved it. There is nothing better than learning that the choice you made was the RIGHT one.

I had a nuanced question but got a quick, clear response... on a Sunday evening!