Ordered some items that I had ordered previously, but the carrier for some reason refused to take them this time around (reed diffusers) Ayberk stepped in and managed to get the problem sorted out….if... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I use mail forwarders in various countries on a regular basis. I think that ForwardMe is one of the best. They offer assisted buying services on sites that others don't (e.g. mercari US), their custom... See more
Company replied
Really impressed with ForwardMe so far. I’ve used the perusal buyer service on a number of Mercari items and am amazed at how fast they were able to ship them to me! I am using the other services now... See more
Company replied
Found the process really easy from start to finish. Ordered myself with the unique delivery address given & could track the parcel from start to finish. I paid for extra bubble wrap, tape and exped... See more
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Company details
- Courier Service
- also in
- Delivery Service
- Freight Forwarding Service
- Package locker
- Shipping and Mailing Service
- Shipping Company
Written by the company
Forwardme.com is a package forwarding and personal shopper service that gives customers physical shipping addresses in both the USA and Turkey, with delivery to over 220 countries worldwide. Customers can shop from US and Turkish online stores and have their packages consolidated and forwarded to them at affordable shipping rates. The personal shopper service helps customers buy from stores that don't ship internationally or don't accept foreign payment cards. Forwardme.com also provides a help center and dedicated support to assist customers with getting started, consolidating packages, and managing their shipments.
Contact info
604 Carson Dr, 19701, Bear, United States
- (201) 870-0395
- support@forwardme.com
- forwardme.com
4.3
Excellent
345 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 86% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Everything went smoothly
Everything went smoothly. They notified me at every step and responded instantly.
6 October 2026
What a disaster—my order was sent back…
What a disaster—my order was sent back by customs again, even though the customs duties were paid and all the necessary information was provided in advance; I left all the paperwork to Forwadme. You guys should be familiar with local customs regulations—after all, that’s part of your business. The only solution they offered me in the end was: “Do you have an address in the U.S.? Then we’ll send the package there.” What a ridiculous question—if I had one, I wouldn’t be using this service in the first place. I buy the same items in the same condition on eBay and have never had even the slightest problem with customs. I bought four different items at the same time; one of them still hasn’t arrived at Forwardme’s warehouse—I made the purchase a month ago—and when I asked them to check with the seller to see where the package is, I didn’t even get a response.
Angelika G.
1 October 2026
Always Fantastic Service!
5 October 2026
Reply from Forwardme.com
Dear James,
Thank you so much for taking the time to leave us a review, and for the kind words! We're delighted to hear you had a great experience with us. Knowing that our service made things easy for you truly makes our day, and we'll keep working hard to keep it that way. We'd love to help you again with your next order!
Warm Regards,
The ForwardMe Team
Perfect shipping experience from Forwardme
I ordered 4 different items from US websites and used this company's third-party shipping service to get them delivered. This was my first time using a package forwarding service, so I spent quite a bit of time doing my homework and researching which company to trust—and I am so glad I made the right choice!
• Amazing User Interface: Their system is incredibly user-friendly, clean, and simple to navigate. Best of all, the interface was fully available in my native language, not just English! They also display actual photos of the items received at the warehouse, which provides great peace of mind.
• Professional Repacking: I requested them to consolidate and repack all 4 items into a single, uniform box. They did an excellent job with the packaging.
• Excellent Customer Support: Their customer service on WhatsApp was highly responsive, helpful, and very service-oriented whenever I had a question, and i sure did.
• Fast and Secure: While there are cheaper alternatives on the market, their impressive speed and reliability are worth every penny. I felt completely safe and secure shipping my items through them from start to finish.
Highly recommended for anyone looking for a hassle-free and fast shipping experience from the US!
23 September 2026
Unprompted review
Reply from Forwardme.com
Dear Sam,
Thank you so much for such a detailed and thoughtful review, and for choosing ForwardMe for your first experience with a package forwarding service! We know how important it is to do your homework before trusting a company with your orders, so it means a great deal that you felt safe and well taken care of from start to finish.
We're really happy that you enjoyed the interface in your own language, the photos of your items at the warehouse, and the way we repacked your 4 items into a single box. And please never hesitate to ask us questions on WhatsApp, that's exactly what our team is there for! We truly appreciate your recommendation and look forward to shipping for you again soon.
Warm Regards,
The ForwardMe Team
Thanks Forwardme Efficient, responsive
Thanks Forwardeme
You’re Professional, efficient and responsive on WhatsApp
I recommend your company.
2 October 2026
Reply from Forwardme.com
Dear Valerie,
Thank you for your lovely review and for recommending us! It's wonderful to hear that you found our team professional, efficient and responsive on WhatsApp. Being quick and helpful when our members need us is something we take real pride in, so your words mean a lot to the whole team. We're always here whenever you need us, and we look forward to your next shipment!
Warm Regards,
The ForwardMe Team
"AAA+ service
"AAA+ service! This is my favourite shipping company. The delivery is always fast, the packages arrive in perfect condition, and the customer support is excellent. Highly recommended!"
28 September 2026
Unprompted review
Reply from Forwardme.com
Dear Waleed,
Wow, thank you so much for these wonderful words, and for calling ForwardMe your favourite shipping company! Hearing that your packages always arrive fast and in perfect condition is the best compliment our team could ask for, and we're also glad our customer support has been there for you. Your loyalty means a lot to us, and we'll keep doing our best to earn it with every single shipment.
Warm Regards,
The ForwardMe Team
Super reliable and fast
Super reliable and fast. Used a different provider, if I wanted my stuff ripped or broken or damaged go with MYUS. If you want the opposite. Go with Forwardme.
24 September 2026
Reply from Forwardme.com
Dear Customer,
Thank you for taking the time to share your experience, and for choosing ForwardMe! We're really glad to hear that your items arrived fast and in good condition. Protecting every package on its way to you is something we take very seriously, so it's great to know that came through. We hope to see you again with your next order!
Warm Regards,
The ForwardMe Team
Good service
I was long in search for a specific coffee mug which was only available via Cracker Barrel in the US. Finally found it on Mercari and tried Forwardme to get it. Everything worked smooth and a couple days ago I've finally received my so long desired coffee mug. Still quite expensive overall though. One thing to improve I might suggest would be better and more transparent shipment tracking updates.
19 September 2026
Unprompted review
Reply from Forwardme.com
Dear Felensis,
Thank you for your review, and what a lovely story! Tracking down that special coffee mug and finally having it in your hands is exactly the kind of thing we love helping with, and we're so happy it arrived safely after your long search.
We also really appreciate your honest suggestion about more transparent shipment tracking updates. We've shared it with our team, as keeping our members well informed on where their package is matters a lot to us. Thank you for helping us improve, and we'd be happy to help you again with your next find!
Warm Regards,
The ForwardMe Team
The best platform
The platform is secure, reliable, and ideal for personal shopping in the USA. They also operate as a forwarding agent, offering worldwide shipping whether you buy items yourself and send them to their address or ask them to purchase on your behalf. Their fast email responses made me feel fully confident using their service
Thanks
Fawaz
22 September 2026
Unprompted review
Reply from Forwardme.com
Dear Fawaz,
Thank you so much for your kind review, and for trusting ForwardMe with your shopping in the USA! We're delighted that you found our platform secure and reliable, whether you shop yourself and send the items to our warehouse or let our Personal Shopper team purchase for you. It also makes us happy to know our quick email responses gave you confidence along the way. We truly appreciate your support and look forward to serving you again soon!
Warm Regards,
The ForwardMe Team
Save yourselves the stress and money
Save yourselves the stress and the money do NOT use this company.
My experience with them was the worst I have ever had. First, their customer service is trash. They take forever to reply, and they clearly don't care. I used their personal shopper option to buy some items. They told me my shopping link had a problem and that I should send it directly to a customer support agent instead. I did exactly that, and I emphasized my sizes clearly and somehow they still bought me the wrong sizes.
Second, their app showed my package weighing 10lbs, which is what I paid shipping for. But when the item actually reached FedEx, the weight was only 5.4lbs. That's not a mistake that's a bunch of dishonest business people overcharging customers on shipping.
I contacted support to tell them about the wrong sizes, and for two straight weeks all I got was back-and-forth nonsense and zero resolution. On top of that, watch out for hidden charges. My package took three weeks to a full month to arrive, and when it finally did, it was the wrong sizes completely unusable.
If you value your time, your money, and your sanity do not, under any circumstances, use this service.
31 August 2026
Reply from Forwardme.com
Dear Motoma,
Thank you for taking the time to share this feedback, and please accept our sincere apologies for the experience you've described. This falls well short of the standard we aim to deliver, and we take your concerns very seriously.
We would like to look into every issue you've raised in detail: the sizing mix-up with your personal shopper order, the weight discrepancy between what was quoted and what FedEx recorded, and the delays in resolving your case. A difference between our recorded weight and the carrier's measurement is not something we take lightly, and we want to review this properly and correct it if an error occurred on our end.
Our team will investigate fully and make this right. We're committed to resolving this for you.
Warm Regards,
The ForwardMe Team
I was scammed by Forwardme.
I feel like i was scammed.I got something off Mercari through your personal shopper service +15 days ago and haven’t received any updates nor the item itself in my warehouse space.
This situation makes me really anxious since it is a sports item i really need. They’re not responding on any of their contact channels and i have sent multiple messages. This is the worst.
16 September 2026
Unprompted review
Reply from Forwardme.com
Dear Customer,
We're very sorry to hear about the delay and the lack of communication you've experienced with your personal shopper order. We understand how frustrating and worrying this must be, especially for a time-sensitive item you need.
We'd like to look into this right away. Could you please send us your order details or account email via WhatsApp or our support channels so we can locate your case and give you an immediate update? We want to get this resolved for you as quickly as possible.
Warm Regards,
The ForwardMe Team
Not bad
The service was excellent! Overall, I had a great experience and there were very few issues.
The only suggestion I would make is to improve the packaging for shipping. For example, it would be better to leave the lid/bag in place rather than removing it from the package, unless the customer specifically requests otherwise.
That said, this was only a minor point and did not affect my overall experience. I’m still very impressed with the quality of the service and really appreciate the effort. Thank you!
I also wanted to point out to you that when I log into my account, I should review my order details again.
Because after payment, the details disappeared... it was as if nothing was there.
I was only receiving an email.
18 June 2026
Reply from Forwardme.com
Dear Noor,
Thank you so much for your thoughtful feedback and for the kind words about our service, we really appreciate it!
We've noted your suggestion about keeping the original packaging (lid/bag) in place unless requested otherwise, and we'll pass this along to our warehouse team for consideration.
We're also looking into the issue you mentioned about your order details not being visible in your account after payment. This is very helpful for us to know.
Thank you again for choosing ForwardMe.
Warm Regards,
The ForwardMe Team
Reply from Forwardme.com
Dear Jaime,
Thank you so much for your kind words! We're delighted to hear you found our service simple, reliable, and affordable, that's exactly what we aim for.
We look forward to serving you again soon.
Warm Regards,
The ForwardMe Team
I was very happy with the service from…
I was very happy with the service from forwardeme.There was a problem with my parcel when it arrived with forwdardme.The pics showed it up and the WhatsApp texts helped to get it sorted.Great service
28 August 2026
Reply from Forwardme.com
Dear Customer,
Thank you for sharing your experience! We're glad our team could help resolve the issue with your parcel quickly, and that the photos and WhatsApp support made the process easier for you.
We appreciate your trust in ForwardMe and look forward to assisting you again.
Warm Regards,
The ForwardMe Team
Reply from Forwardme.com
Dear Ana Sofia,
Thank you so much for your kind review and recommendation! We're thrilled to hear you find our service reliable, and we truly appreciate your support.
Warm Regards,
The ForwardMe Team
I ordered a shipping 15 days ago
I ordered a shipping 15 days ago. The package is still in the warehouse. No reliable communication. Still waiting for action
25 August 2026
Reply from Forwardme.com
Dear Laurent,
We're very sorry for the delay and the lack of updates regarding your package, we understand how frustrating this must be, and this is not the level of service we want you to experience.
We'd like to look into this immediately and give you a clear update on your shipment's status.
Thank you for your patience, and we apologize again for the inconvenience.
Warm Regards,
The ForwardMe Team
The package arrived very quickly.
28 August 2026
Reply from Forwardme.com
Dear Astrid,
Thank you for your kind feedback! We're so pleased to hear your package arrived quickly, and we appreciate you taking the time to share your experience.
Warm Regards,
The ForwardMe Team
Thank you very much for forwarding my…
Thank you very much for forwarding my parcel from US. I did not shop via Forwardme, just used to forward parcel. It was my first time and it was easy to register and navigate through website as every step explained very clearly. The only problem was that I did not receive notification when the psrcel arrived to warehouse. Website says it takes 24 hours to process the parcel, but it wasn't the case with me. However, after messaging via Whatsap it was found very quickly and the message answered straight away. Highly recommend Forwardme.
29 August 2026
Reply from Forwardme.com
Dear Tatjana,
Thank you so much for your detailed feedback and for choosing ForwardMe for your first parcel forwarding experience! We're delighted the registration and website process were clear, and that our WhatsApp team could help you quickly once you reached out.
We also appreciate you flagging the delay in the warehouse arrival notification, we're always looking to improve this, and we'll share your feedback with the relevant team.
Thank you again for your kind recommendation!
Warm Regards,
The ForwardMe Team
Generally positive experience
Generally positive experience. Proverbially, does what it says on the tin. The only wish is for processing time to be faster, especially since I paid for expedited and prioritised processing.
27 August 2026
Reply from Forwardme.com
Dear Customer,
Thank you for your positive feedback, and for letting us know about your experience with processing times. We understand how important speed is, especially with our expedited and prioritised service, and we're sorry this didn't fully meet your expectations.
Thank you again for your feedback and for being a ForwardMe customer.
Warm Regards,
The ForwardMe Team
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