BE FORWARD レビュー 

Very disappointed with the way they manage the whole process. A week after payment, and after I wrote to them requesting an update, they told me that the car had been sold to another customer. Now I don’t know what to do, if requesting a full reimbursement or looking for an alternative vehicle. Do not trust Be Forward. They have a terrible customer service.

I bought a cooper mini from befroward Japan in the month of may car arrived UK
With break 80 percent gone. The most painful was the four tyres completely worn out holes everywhere

[BE FORWARD] Shakar CC609601 Mini Cooper (United Kingdom/Southampton + Customs Clearance via Southampton)

What was displayed is different from was shipped to me
This is the like fraud because the CONDITION SHEET and the PHOTOS on your websites shows and says tyres were okay before purchasing.

Send my complaint to befroward
Their reply was "our rehemburmesnt does not cover it

After looking at their policy online
Is says that when a customer is informed of any fault before purchasing a car and they went ahead and buy befroward will NOT be liable to rehemburmesnt.

In my case I was not informed
The condition sheet show tires were okay
Car arrived in the UK the BREAk and tyres damaged.

I have send several emails to them
I initially they asked me to send the cost of repair
After sending it they started giving excuses of their reimbursement policy.

please reply and issue a refund for the tires to be replaced

Waiting 13+ weeks for my car to be booked onto a boat that is far to long and they stop responding to my emails. Ref:CD441443

C'est avec satisfaction que je vous informe que le véhicule Liteace van 2005 est arrivé en RDC sans problème et je suis content d'en avoir. Que vive Beforward japon, que vive notre partenariat. Merci

The vehicles are generally in good condition but the shipments is taking too long to book the vehicles... you pay for a vehicle and it takes over for weeks just for ship booking.

Hello,

Greetings, Sales team. It’s very absurd that BeForward has lately been losing credibility. The whole number one company has reduced itself to selling third-party vehicles, while these same companies end up selling their vehicles locally. If they (third parties) have the capability of selling their products locally, then why is BeForward frustrating us by first receiving our payments, knowing that the refund process favors them, and subsequently forcing us to accept replacements, which feels dictatorial?

Secondly, customer care has completely deteriorated these days. There are poor and slow updates on payment and shipping confirmation. Especially my order from Thailand dated 18 Aug 2026 to date no ETD from booking department.

Thank you, and I hopefully pray 🤲🏾 for improvement in customer satisfaction.

Terrible service doesn’t even deserve one star I purchased an Aristo back in Aug they ended up selling it to someone else without letting me know just left me in the dark. I asked for a refund and their customer service is terrible never answered till I texted 5 times and said if I wanted to purchase another car I said no they said it would take 5 days to refund. It’s been a month and I have gotten no response and I’ve been sending messages for a follow up and tried contacting different people from be forward. Would recommend to avoid at all cost take the time to find another agent terrible customer service

Everything was smooth easy and straight forward. The way the vehicle was on photos that’s how it came. Also I loved the quick response from the Japan and Tanzania team. I didn’t like the delay in feedback from the Zambian Beforward team, I hope they can improve their services.

Trust pilot is effective in that, once you upload a review it is updated within seconds

Le véhicule est arrivé mais beaucoup de pièces sur la photo manquent dans le véhicule. Je fais recours à Beforward Burundi mais sans suite

I used beforward.jp all my life and my recent purchase that was received came with a transmission issue which was not documented on the condition sheet. I only bought the vehicle because the condition sheet was clean and when I received it I had to replace the transmission at my cost which was totally unfair to me I reached out to beforward.jp and no help was giving As a long-term customer of beforward.jp, I am writing to express my dissatisfaction regarding a recent vehicle purchase. Upon delivery, the vehicle exhibited a transmission issue that was not disclosed in the inspection report. I relied on the accuracy of the condition sheet when making this purchase, yet I was forced to incur the full cost of replacing the transmission. My subsequent request for assistance from beforward.jp went unresolved, which I find to be an unacceptable outcome. As a loyal customer that was disloyal on beforward part.

I just want to thank Beforward. jp for the excellent customer service during my vehicle purchasing process. Also the condition of my vehicle is perfect from suspension, fuel consumption and that I would like to say that I will be back for more simply because Beforward is the best and their service is far above the rest.

The company is doing well. Fair communication. Good and clean cars

Great service.. my car was in good condition. Even though the shipping delayed.

Trustworthy and diligent in providing services

I think you should improve your communication and customer care skills. Then the vital one is before posting 3rd party units kindly ask for the full information, and regular updates for these 3rd party units to avoid disappointments and inconveniences to us your customers. Also respond to our emails and WhatsApp in time.

I bought 9 cars from beforward 2 arrived in Ghana with timing chain issue, one with transmission issue.The 2 cars with time chain issue were third party and one with transmission issue was Beforward stock. This is the third time I'm experiencing problems with beforward cars.

BE FORWARD used car sale service quiet accurate. I Moses Wanpis is a purchaser here in PNG,I experience it's service of delivering my vehicle on timing. JEVICS inspection report are issued on time as expected. Booking and shipping arrangements are also done very fast. It's online arrangements are all in order and Beforward also sell and distribute quality vehicles. There my Experience with Beforward is with it's best.

I received my car vehicle reference, CD254254. However, it did nit come with a gear knob, yet this was part of it on purchase.

Special thanks to Elizabeth, the agent in Nairobi who helped me through out the process.

Most of the items in the car that I saw on the site were not there