Stuart B

I ordered something off eBay, it seems like a lifetime ago now. I keep receiving emails from SpeedPak saying my parcel will be delivered today, but the parcel never arrives. This has to be the worst delivery service on the planet. They are so bad they can’t even be bothered to respond to reviews on here which most other companies seem to do. I am amazed they are actually owned by EBay, so I guess EBay isn’t the smooth operating platform it’s marketed as being after all.

Around 4 weeks ago I took my car, a bog standard 12 plate Corsa SE, in to Kwik Fit too have a new Catalytic converter fitted. The first time they ordered the wrong part so I had to take my car back to them 2 days later. When I took my car back instead of keeping the car 1 day to fit the part they kept it 2 full days and tried to unsuccessfully fit 2 different types of catalytic converters to it. Defeated they finally informed me my only option was to have a Vauxhall original one fitted which would have cost over £1000 just for the part alone. So I told them to put the old one back and took the car to a local small garage instead. After informing them of the palaver I went through with Kwik Fit they fully inspected the engine and reported back to me they couldn’t understand what the issue was with Kwik Fit. They went on to claim they could fit an aftermarket one for me in 90 minutes. Therefore I booked my car in for a fitting.

I took my car into the local garage this morning for the part to be fitted and left with a new catalytic converter fitted with no fuss or messing around at all. The guy who fitted it all by himself said it was no problem to fit at all.

If a small garage ran by a couple of local guys can single handily fit one and Kwik Fit can’t, what does that really say about Kwik Fits level of skill and competency? So if anyone needs a catalytic converter fitted, I certainly wouldn’t recommend going to Kwik Fit.

I placed an order over a week ago and apart from the initial confirmation email have received nothing else. I emailed them a week later to ask where my order was and received an automated response stating they had received my order and someone would be in contact, it’s now 3 days later and still not a dickie bird. Gruum really do have the most atrocious customer service and customer communications I have ever dealt with.

Not to be trusted. I took a selection of my late parents jewellery into the Portsmouth branch to sell. I was told they were all 9 carat gold and was offered what I instantly felt was a lowball price. I sold the items today for well over twice as much has t h bakers offered and was informed that 2 of my items were actually 18 carat gold.

I took my Tissot Touch watch into the Alton branch on 28/05/24. I asked for it to be sent to Tissot for the battery to be changed as Tissot have changed it in the past. I offered to leave my padded case with the watch but was told to keep it as they would provide their own. The guy I spoke to informed me it would be a £25 deposit and the rest on collection which would normally be in around 6 weeks time. I was a little confused when I was asked to pay £75 but they had asked me what I wanted the watch insured for, which I stated £500, so I assumed it was an additional charge for that. My receipt had an estimated collection date of 26/06, so 4 weeks sounded about right to me saying the guy had mentioned around 6 weeks. So I left the store assuming all was in order.

To my complete surprise I received a phone call from the Alton branch on 31/05 informing me my watch was back with them as it had failed some pressure test. On calling them I was informed my watch had been sent to the repair company t h baker normally uses and not Tissot, which was definitely not my instruction or understanding. However they now wanted to send the watch to Tissot at an additional cost which they said could be up to £250 as their own repairer couldn’t get it working. Feeling I couldn’t trust them I went into the branch first thing the next morning to collect my watch. On asking for it the lady picked up a large box full of watches from behind the counter and started to rifle through them. To my utter shock my watch was in this box full of other watches with no other protection other than the thin plastic bag it was in. I explained my shock to the store assistant who stated she had no idea what had happened and furthermore she couldn’t give me a refund cause their repair company had actually done work on my watch and she would have to ask her manager on Monday.

I took the watch straight to Goldsmiths in Portsmouth and asked them to send it to Tissot. They charged me an initial £25 deposit, explained the watch would be fully insured with them and Tissots charge for a battery and a case re-seal would be £65 in total, assuming that was all it needed.

Therefore the Tissot battery change is actually £10 cheaper than t h bakers own repair company and as they are the manufacturer of my watch it would be in safe hands. Therefore I can’t understand for the life of me why t h baker ignored my original instruction and sent it to their own repairer in the first place.

As sending it to t h bakers own repairer wasn’t my instruction I don’t care what work they have supposedly done to my watch, it wasn’t authorised work by me. Therefore I should have the £75 refunded as now I am having to effectively pay double money cause of t h bakers mess up or whatever else you want to call it. Assuming of course t h bakers own repair company hasn’t caused more damage to my watch by working on it without my authorisation.

I am going to take this matter further in order to recoup my losses.