Mehmet YATKI

I hired cleaners from Helpling before and they did a great job.

Then I hired another cleaner from them on 16 of March. Cleaner broke my shower curtain which normally I wouldn't mind. But on top of it, did a horrible bad job. He was very slow and did not do 50% of the things other cleaners would do. He was careless with my stuff, dropped my gaming controllers. The cleaner asked for more money to complete the task he should have completed, as a compensation for my broken shower curtain to settle this between us. Obviously I didn't accept. He didn't put anything back, he left my chairs moved around and cleaning clothes everywhere unorganized.

I contacted to Helpling team right after he left, provided picture evidence. They said unfortunately cleaner does not accept a refund. I talked to another agent with pictures. They said they will take action. I provided the receipt for the replaced shower curtain I bought. But for more than 2 weeks they did nothing.

I initially did not ask for a refund, I asked one of the previous cleaners to come and clean my apartment as a compenstation. But they didn't accept that. So I hired another cleaner myself to get the job done.

Obviously Helpling is only good if you encounter a good cleaner. If you get a bad one, nobody supports you. What's the point of using this platform then?

Something happened multiple times: I ordered something and 40 minutes later the restaurant didn't even receive the order, because probably you don't have enough couriers. But in the app, it shows as food is being prepared. This is misleading. Also your time estimates are misleading. I am very disappointed with your approach to transparency and sharing information. I will delete your app. Enough is enough. 

Very good user experience

Prices are good, website is clear and understandable. Delivery was smooth.

Thank you :)

I love your services.. Never failed me so far 😁 keep doing great work..