Portugal
Review of ORION91
Good products, great post sale service, got an issue with a delivery and was handled quickly and to my satisfaction
Reply from ORION91
Your words fill us with joy! 😁 We always work to offer you the best, hope to see you again very soon!
Review of eSignal
I have been a Esignal costumer for more than 12 years, on and off, their graphics are ok but i have to tell you that their costumer service is the worst, specially "Joe Bangkot-if that is his real name" who is not there to help new costumers, the "compliance" is a ridiculous department, in the person of "Debbie Fortuna (if thats her real name)", they flagged my rejoinging account as a possible professional account, because the email adress has "invest" in it, so they demanded my ID copy, which is the most vital piece of information and paper no one should give copy, besides its not required by any regulation. Then i requested to be refunded, they said 14 to 21 days, what a joke, you pay immediatly, worst than a knockoff/scam site, its an ICE company, they should have much higher standarts. Stay out Esignal if you value your time and money. Costumer nº 4327684
Review of GAME
Scam, no real warranty, it all BS.
The account stopped working and they did nothing to solve my issue, instead they tried to sell me another copy of the game! or to make a video about the wrong login, typical BS
Reply from GAME
Hi, I am sorry to hear that you are unhappy with the service received thus far and that you have had issues regarding our customer service, this is certainly something we do not like to hear. If you could please contact us using cs@help.game.co.uk quoting 'Trustpilot Review' along with your details and how we can help you, then one of our Game customer service team will be more than happy to help. Thanks Dane @ Game.
Review of Tomtop
Bought several items from them, the first was great, i even wrote a positive review, but then things started to be very clear, second item i had to complain due to a deceiving product advertising, and they refunded with some points, which is ok at best, but one of the last items was a 64GB microsd i bought that is in fact a FAKE product, with only 1,1GB. Sent them several emails, pictures of the tests, they didnt even bother to answer after my second email (order AN17I08V3908-QBZRSD), Paypal solved my refund problem but not due to them. The last order to arrive was only with half of the products, already sent them an email, didnt answer (AN17I26P4225-PHBZAC).
They dont have a minimal costumer service department, only by email and they only answer once a day (when they answer).
Reply from Tomtop
Dear Geek
Thank you very much for your comment .
Please note that we can be contacted by email .
We are available to contact 24 hours a day .
All emails which been sent successfully will be replied within 24 hours .
Please feel free to contact us by email support@tomtop.com
For all expedited and registered shipping method we offer a tracking
Number that can be tracked on the related tracking site .
Information will be updated once the parcel arrives at a major
Transfer Station.
We have sent a email to themoneymanshow@gmail.com to offer the order details , please kindly check your email inbox and reply to us as soon as possible .We hope you will receive the parcel soon .
Tomtop.com
Review of Tomtop
The main issue for any buyer is if the seller is trustworthy or not, and Tomtop is (so far with me) totally trustworthy, i have bought several items, had a bit of an issue in one of them and they handled it efficiently.
Review of GearBest
So far i never had a missing product with GearBest, their quality is great and what they lack in faster logistics to ship some products, they more than compensate in consumer support. They are trustworthy, which is the most important issue for any buyer
Reply from GearBest
Dear Geek,
Thank you for your comment.
Gearbest items have varying processing times based on their warehouse location and stock availability. Please note that each item has its warehouse option and dispatch time displayed clearly on the web page.
The total time it will take to receive your order will be the dispatch time plus the shipping time.
We at Gearbest offer many different shipping methods with varying shipping times and prices. We will always do our best to meet the customers shipping needs.
For more details on our shipping methods and whether free shipping is available, please see here:
http://www.gearbest.com/about/shipping-methods.html.
We have offered you a solution to your issue via our Support Center. Please check this and reply back to us.
We look forward to hearing from you.
Gearbest Customer Service Center
