Slawomir Michal KUCHAREK

MY parcel, clearly addressed and showing my postcode was delivered to " the wrong office " Several attempted contacts did not provide any status update. Today using automated web chat, Oscar advised that my package was incorrectly sent to Kinsale! - I live in Mayo.
Customer agent told me the parcel " was redirected to Portlaise but no further information would be available at present. Considering the error was made by An Post the present situation is unacceptable,

No consistency with quotations
On 9th August I was quote Euro 457.61 for home insurance via the Company's website.
Two subsequent emails asking on how to proceed as no links were provided, ignored and unanswered.
Today, I was told that the figure quoted " was only a rough estimate " and the best quotation would be just under E 590 !
What a shamble - the Company profess to obtaining the best quotes for their customers !
Needless to say, I did not nor will not pursue insurance purchases from this outfit.

I ordered disposable vapes a few days ago, paid and received an email confirmation. I have repeatedly asked for an update and shipment information. The Company appear to be unresponsive and it is difficult to ascertain where I stand.

I would strongly agree with reviews prior to mine.
Unprofessional and " Avoid " are very true judgements.
Apparently our oil was delivered some time between 31/12 and 5/01. This was only ascertained after dipping the oil tank and following numerous telephone calls to RPO, Klass Oil and the local agents.
The Driver did not make contact and did not submit a Loading Bill / Docket.
This outfit needs to be more aware of the need to communicate effectively with customers and act in a more professional manner.

We ordered heating oil last Tuesday online, the confirmation indicated delivery on 31st Dec. The email confirmation advised of likely delays due to excessive orders.
Email requests for an indication of the delivery date do not appear to register with the Company nor do enquiries via the contact us facility on the website.
It is impossible to contact this supplier by telephone and information updates are not forthcoming.
Really don't know what next steps to take, after all RPO have our money

We were informed of delivery on Friday 15th August
and waited all day to no avail. Following extensive searches on Fastway's web site, updated information was found via the "manage your delivery " link, which read: Returned to Depot
Unable to Locate Premises.
Considering the courier was in posession of trhe full address, Eircode and telephone numbers, it's very hard to believe this could happen in this day and age.
Needless to say no updates or contact has been made by the Company.

I found access to up to date tracking vey disappointing.
In general it appears that shipping details are not updated regularly and my package was held up due to a " delay " yet the title suggested that it was still for delivery that day.
Customer Services representatives were no better informed than what was being shown on the web site link.
After being told that my package would now , probably, be delivered the next day.
Lo and behold , I received emails that my parcel had been delivered and left at the front door at midday the current day. No progress was recorded from late evening the day before until it's arrival.
In conclusion, all this confusion could be avoided if tracking records were presented in an orderly manner and most of all kept up to date.

" The Continuing Saga of The Black Madonna Silver Coin ". For nearly three weeks, I have attempted to obtain a satisfactory or even some form of reply as to why I was eventually sent the wrong Silver coin I can only come to the considered conclusion that The Dublin Mint Office appears to be a very badly run and incompetent business.

Today I finally received THE BLACK MADDONA SILVER COIN. The item sent was 1NZD Coin AND NOT "THE BLACK MADDONA COIN WITH OAK WOOD " I WAS NOT ADVISED OF ANY CHANGES nor SUBSTITUTIONS ! This adds to my previous review of poor service. However , I HAVE DECIDED TO KEEP THIS COIN for sentimental reasons but EXPRESS MY SEVERE DISAPPOINTMENT with the DUBLIN MINT OFFICE. FURTHERMORE, UPON LOOKING UP ON THE WEB SITE , BOTH OF THESE COINS HAVE DISAPPEARED FROM VIEW , NEED I SAY ANYMORRE ?

Towards the end of last month (October) I ordered and paid in full for the Black Madona Silver Coin. The web site showed that this had been shipped. This morning a tracking link to An Post appeared to reveal : ORDER DETAILS RECEIVED 5th November BUT AWAITING RECEIPT FROM VENDOR. Numerous phone calls *after finally Getting a response ) could NOT RESOLVE THIS MATTER and NO SUITABLE EXPLANATION as to why My Account information showed CONTRADICTORY INFORMATION.
THIS COMPANY APPEARS TO BE STAFFED BY INCOMPETENT and UNHELPFUL PERSONNEL.

I HAVE REQUESTED THAT MY ACCOUNT BE CLOSED AND OUTSTANDING ORDERS CANCELLED WITH A FULL REFUND TO ME.

I ordered various flavoured disposable vapes which were on offer or on promotion. The next day 14th March) I received several communications to advise that most of my selected items were no longer in stock.
As a result, I cancelled my order and requested a refund for the total sum debited from my bank account.
I WAS ADVISED BY email on 14th March THAT a REFUND had been Processed.
SEVERAL PHONE CALLS and EMAILS On I AM STILL WAITING FOR MONEY DUE TO ME TO BE CREDITED TO MY ACCOUNT.
TODAY, I WAS TOLD THAT " ONCE THE BUTTON IS PRESSED THERE IS NOTHING ELSE THEY CAN DO"
IT WOULD APPEAR FROM THE ATTITUDE OF THIS BUSINESS THAT It's OK FOR ME TO BE OUT OF POCKET!
I WILL NOT BE TRANSACTING ANY FUTURE BUSINESS WITH ECig Store.

Lack of communications regarding actual order , notices sent in French! NO tracking information given.
Indifferent attitude when telephoned to enquire as to status of order. I will not be using this Company again.
The outfit is called LIR which is as Irish as the hills YET order confirmations are written in French.
Not much more to say.

Elf Bars were delivered the next day. Very Good Service. Only one complaint - Tracking link directs to T NT and not DpD as is used.

As always quick and efficient service. Keep it up!

My recent experience seems to suggest a lack in accuracy regarding available stock, errors in order history, a link to DpD which is directed to TNT and confusion with tracking references.
I received an email from Dpd with ref.details not as informed the day before.
Difficult to award any praise but at least and hopefully , the order balance will be dispatched today

After questioning shipment I was accused of calling this company scammers from day one!
I MADE NUMEROUS POLITE REQUESTS FOR INFORMATION WHICH WERE ONLY ATTENDED TO WHEN I SUBMITTED "REVIEWS".
TRUE THIS VENDOR OFFERED A REFUND AND ADVISED HE WOULD WITHDRAW THIS ORDER.
WHY IS THE INFO>< ON ROYAL MAIL SITE STILL SHOWING " EXPECTING ITEM FROM SENDER" ?

I NEED SAY NO MORE AND AWAIT MY REFUND.

I WAS ADVISED THAT MY ORDER WAS SHIPPED LAST SUNDAY (YEAH) AND THEN THAT IT WAS COLLECTED ON MONDAY. ROYAL MAIL ARE STILL EXPECTING IT AS OF TODAY AND THE ONLY INFO., IS " SENDER PREPARING ITEM " NO COMMITTMENT FROM VENDOR and EVENTUALLY A REFUND WAS OFFERED.
I WON'T HOLD MY BREATH.
STRONGLY ADVISE TO AVOID THIS COMPANY

I attempted to top up my wife's mobile phone which was out of credit and the transaction for E 15 needed verification which was by the bank sending an entry code. The messages were obviously not received and after a few more attempts was told to phone the fraud department. I was repeatedly asked the same security questions and failed the I D test. Apparently I do not know my full name , age next birthday and the address of my local branch ! So was told to present myself at my local branch with photo I D and proof of address - MY / OUR Account WAS BLOCKED. Numerous calls and long waits resulted in the same instructions to me without any interest in the situation or helpful resolutions. THE SITUATION IS BOTH DISGRACEFUL AND PETTY . IT DOES NOT TAKE IN TO ACCOUNT YEARS OF BEING IN CREDIT and ALWAYS KEEPING A CREDIT BALANCE. So now on Monday I have to present myself at my branch with documents just like the naughty schoolboy sent to the Head master's office with no access to our account over the weekend! IF THIS IS THE FUTURE OF RETAIL BANKING, GOD HELP US!

I too had a bad experience with these people. Iwas informed that my bank had refused payment, this happened several times and the bank told me there was no transaction recorded. Since that day I have been pestered by this company and my bank suspended our joint current account and cancelled my debit card.
The bank's fraud department advised me that they were suspicious of a trade buying c.21K in Roubles and another request for £200 ! I now have to wait for a new debit card but thankfully, our current a/c is back on track. My advice is simply "KEEP WELL CLEAR"

No updates were provided and after several days it transpired that my order was to be delivered by courier and not by mail. Indifferent attitude from the Customer help/live chat facility.
To cap it all, the Cs Air Tank appears to be faulty. I have closed my account.