Do you have to be rude to work in The actual post office or is it a bonus? PPs cards thrown back at you, looked down on and if your not talked to like rubbish your tottaly dismissed. I hate going in t... See more
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Review summary
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What people talk about most
Reviews shaping this summary
Stardate May 31 2026 I received a cheque for €22 with an apology yesterday to cover the postage relating to my previous review (see below), which is some compensation. Plus An Post said they'd look... See more
Company replied
Still waiting for a parcel that should be delivered before mom's bday. It almost took 2 weeks now, I receive no updates only "In transit" whole time. An Post need to sort themselves out. Absolutely no... See more
Company replied
I live in kilkenny. Most times my post is delivered through my letterbox. My last number of deliveries were just dropped on the doormat. These were important documents.Complaints to the post delivery... See more
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Company details
Written by the company
An Post is the state-owned provider of postal services in the Republic of Ireland.
Contact info
O'Connell Street Lower, Dublin 1, Ireland
- www.anpost.com
2.3
Poor
3K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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Excellent delivery service always on…
Excellent delivery service always on time with smile on their face and a friendly hello
13 October 2026
Unprompted review
Reply from An Post
Hi Trish,
Thank you for taking the time to share your feedback. We're delighted to hear that you've consistently received excellent service and that our delivery staff have been friendly, punctual and welcoming.
We'll be sure to pass your kind comments on to the team, as it's always encouraging to hear when their efforts have made a positive difference.
Thank you for choosing An Post and for your support. 😊
absolutely shocking,rang for 30mins and…
absolutely shocking,rang for 30mins and the man who answered kept saying he can’t hear me every time i stopped talking which clearly he could but just didn’t want to do his job,rang 20 mins another 5 times,get your acts together
13 October 2026
Unprompted review
Reply from An Post
Hi,
We are very sorry to hear about your experience and understand how frustrating this must have been. This is not the level of service we aim to provide, and we appreciate you taking the time to bring it to our attention.
We would like the opportunity to look into this further. Please reach out to our request with your contact details or any reference numbers relating to your enquiry so that we can review the interaction and assist you further.
Thank you for your feedback.
Words fail me
110% unfit for purpose when it comes to tracking parcel that is a week late. Tracking info totally unreliable both online, watsapp, chat bott and actual info given by staff member. They have no idea where my week late parcel is. Nothing has changed since my last review dated 15.4.26 where same thing happened apart from "no attempted delivery" on this one. As far as have read and been told, my delivery remained at Dublin for 3 days, sent to Castleblaney which was wrong DSU, returned to Dublin where it will be returned to sender, it will be sent to Carrick on Shannon DSU which is correct DSU and finally back to Dublin. This was an urgent delivery for a friend. No idea where my parcel is or if in fact if or when it will be delivered. Latest An Post tracking as of 0719hrs todays states " we don't have information on your parcel yet". You couldn't make this review up.
12 October 2026
Unprompted review
Reply from An Post
Thank you for taking the time to share your experience. We are sincerely sorry to hear about the difficulties you've encountered, particularly given the urgency of this parcel and the uncertainty surrounding its whereabouts.
We completely understand how frustrating it must be to receive conflicting information through tracking updates, customer service channels, and automated systems while still having no clear understanding of where your parcel is or when it will arrive. We appreciate the concerns you've raised regarding both the reliability of the tracking information and the routing of the item.
To assist in investigating this matter further, we have requested additional information from you and will review the details provided to help clarify the status of the parcel. We understand the inconvenience this has caused and appreciate your cooperation.
Extremely straight forward ns clear…
Extremely straight forward & clear to.undsrsrand.
12 October 2026
Unprompted review
Reply from An Post
Thank you for your positive review. We’re delighted to hear that you found the process extremely straightforward and the information provided clear and easy to understand.
We appreciate you taking the time to share your feedback and are pleased that your experience met your expectations. Thank you for choosing An Post, and we look forward to assisting you again in the future.
(For remediation/ redress only) I was…
(For remediation/ redress only) I was refunded the full amount of the package lost a few weeks ago and the staff in the area have changed and the deliveries have improved. It was pretty big of them to listen to my complaint, refund the money and do something about the ongoing situation as it was horrendous with the previous staff firing all theb15's into the first road with a 15 they found, parcels going point blank missing and saying "delivered" at weird times as well as multiple confusions over Hawthorn walk in Kilcarbery and Rathgar...I asked the previous postman to return some post to rathgar and he just said "toss it in the bin" thankfully some sanity has returned to the area and I'm not having neighbours call to my door asking for phantom parcels they also lost. Thank you an post for correcting the mayhem.
12 October 2026
Unprompted review
Reply from An Post
Thank you for taking the time to update your review. We're pleased to hear that the matter was resolved to your satisfaction through the refund provided and that you have noticed an improvement in deliveries within your area.
We appreciate your recognition of the steps taken following your complaint. The issues you described previously, including misdeliveries, missing parcels, and delivery address confusion, would understandably have been extremely frustrating. We are sorry for the difficulties and inconvenience this caused at the time.
Customer feedback plays an important role in helping us identify and address service issues, and we're grateful that you brought these concerns to our attention. It's encouraging to hear that the improvements made have had a positive impact and that your recent experiences have been more in line with the level of service we strive to provide.
Thank you again for your feedback and for acknowledging the efforts made to rectify the situation.
I like the website but...
I like the website to buy the label, the user experience is great. My only problem with the service is that many times I bought the more expensive label hoping the deliver to arrive within the time shown (2 working days) and it took over 1 week to arrive. I live in a European country 3h away from Ireland, and the shipping time shows after i select the country. Regardless, it always arrives, eventually.
12 August 2026
Unprompted review
Reply from An Post
Thank you for your review and for your kind comments about our online label service. We're delighted to hear that you found the website easy to use and that the overall purchasing experience was straightforward.
We are, however, sorry to hear that your delivery experience has not consistently met your expectations. We understand how disappointing it can be when the estimated delivery timeframe shown at the time of purchase is exceeded, particularly when selecting a premium service based on those delivery estimates.
While we're pleased to hear that your items ultimately arrived safely, we appreciate your feedback regarding the delays you experienced. Comments such as yours help us identify opportunities to improve our services and better manage customer expectations.
Thank you again for taking the time to share your experience and for choosing An Post. We value your feedback and will ensure it is shared with the relevant teams.
It’s my second time when I loan money…
It’s my second time when I loan money of AnPost It was a great experience and opportunity with low interest and monthly rates! Thanks 🙏 again! Mărio Pro car Valeting
12 October 2026
Unprompted review
Reply from An Post
Hi,
Thank you for taking the time to leave your review and for choosing An Post Money again.
We're delighted to hear that this was your second positive experience and that you found the loan process straightforward, with competitive rates and repayments that worked for you.
We appreciate your feedback and your continued trust in our services. Thank you for sharing your experience, and we wish you every success with your business.
They dont take into account any cash…
They dont take into account any cash people make working only what goes thru the bank they should give people a chance too prove themselves
11 October 2026
Unprompted review
Reply from An Post
Hi David.
Thank you for taking the time to share your feedback.
We understand your disappointment regarding the assessment process and appreciate you sharing your experience with us. Feedback such as this is important, and we will ensure your comments are noted and passed to the relevant team for consideration.
Thank you again for bringing your concerns to our attention.
Terrible how are people that live in…
Terrible how are people that live in tallaght meant to get to grangecastle to collect a parcel who dont drive disgraceful
10 October 2026
Unprompted review
Reply from An Post
Hi Edel,
Thank you for taking the time to share your feedback. We appreciate your comments regarding the collection location and understand the concerns raised about accessibility for customers who do not drive.
Feedback such as this is important to us, and we will ensure your comments are noted and shared with the relevant teams for consideration.
Thank you again for bringing this to our attention.
Appalling service from An Post
Appalling service from An Post. This company really brings incompetence to a new low level.
I have been waiting for a parcel from Amazon
since July 2026. On 15th September 2026 I received an email from An Post saying that they had my parcel, a new EU customs charge was due and also an admin fee. I paid the charge and fee on the same day. I next received an email from An Post confirming that the charge and fee had been paid and that they would release the parcel to me asap.
I have heard nothing since. It is now October 10th 2026. I can only assume that they have lost my parcel. I have called to the sorting station where the parcel should have been delivered to. I also rang the GPO to try to get advice. This was a complete waste of time. It is very obvious that An Post could not care less about customer service.
If anybody from An Post reads this I would appreciate real practical help rather then an insincere apology. The case and tracking details are below. Can somebody in An Post please investigate this and give me a reply?
An Post Case number: WB3508340
Parcel Tracking Id: UF164782444SE
15 September 2026
Unprompted review
Reply from An Post
Hi Seamus,
Thank you for bringing this to our attention. We're sorry to hear about the experience you've had and understand how frustrating it must be to have paid the customs charges and administration fee and then receive no further updates on your parcel.
We have noted your case reference WB3508340 and tracking number UF164782444SE. We will arrange for a member of the team to review the matter and contact you directly to discuss your case and provide any available updates.
Thank you for your patience, and we appreciate the opportunity to look into this further for you.
Absolutely disgraceful service.
Absolutely disgraceful service.
An Post were supposed to collect my package on the 5th its now the 7th, and it has still been left sitting outside in the rain. There has been no communication, no updates and no explanation as to why the collection never happened.
A booked collection is pointless if nobody arrives to collect the item, especially when the package is left exposed to the weather and potentially damaged.
Very disappointing customer service and a frustrating experience from start to finish. Customers deserve better communication and more reliable service.
Someone set up a new postal company quick
5 October 2026
Unprompted review
Reply from An Post
Hi,
We're very sorry to read about your experience. We completely understand how frustrating and disappointing it must have been to book a collection, leave your parcel outside as instructed, and then find it still sitting there days later with no communication or update.
This is not the level of service we aim to provide, and we appreciate you taking the time to bring it to our attention. We'd like the opportunity to look into what happened and see how we can help. If you could send us your collection reference number or tracking details, we'll be happy to investigate further.
Please accept our sincere apologies for the inconvenience and frustration caused.
The pick up service is just the best…
The pick up service is just the best idea. Just drop it at your front door and it's picked up..
6 October 2026
Unprompted review
Reply from An Post
Hi,
Thank you for your wonderful feedback. We're delighted to hear that you found our collection service so convenient. Making it easy for customers to send parcels from the comfort of their own home is exactly what we aim to achieve.
We appreciate you taking the time to share your experience and hope to assist you again soon.
Worst company
Worst company, they have lost at least 4 parcels been sent tracked from uk. Their customer service is a complete joke.
Will be using a private courier service from now on!
20 February 2026
Unprompted review
Reply from An Post
Hi,
We're sorry to hear you've had this experience. We understand how frustrating it is when you're expecting tracked parcels and they don't arrive as expected.
We'd like to look into this for you. If you could send us the tracking numbers for the items you've mentioned, we'll be happy to review the scans and provide any information available.
Thank you for bringing this to our attention, and we hope to have the opportunity to assist further.
Catastrophic IT failure, unannounced system overhaul, and complete payment breakdown blocking all domestic and international shipments
As a long-standing business customer who has spent thousands of Euros on An Post services over the years, this experience has been completely unacceptable. We are facing a catastrophic technological failure that severely disrupts our e-commerce operations:
1. Unannounced Payment System Overhaul: An Post silently rolled out a completely new payment gateway system without any prior notice or warning to business users, leaving everyone completely in the dark.
2. Escalating Fatal Error Messages: The new system is fundamentally broken. Since Friday, October 2nd, our payment attempts have continuously crashed through three distinct failure stages:
- Starting with the persistent gateway block: "Unable to Process Payment. We're unable to process your payment at this time..."
- Followed by automatic checkout cancellations: "Your payment has been cancelled and no funds have been taken..."
- And culminating in today's hard crash showing "Payment error 9999. Transaction failed."
3. Paralyzed Domestic & International Operations: From Friday, October 2nd, until today, Tuesday, October 6th, we have been completely unable to pay for and dispatch any shipments—failing on both international parcels and domestic Irish customer addresses alike.
4. Zero Transparency and Dismissive Support: Despite providing detailed screenshots, error logs, and historical tracking proofs (such as EL300.......) to both the webchat support and Facebook assistance since Friday, we were met with dismissive excuses (initially blaming customer addresses or accented characters) instead of honest communication. An Post only published a vague notice about payment issues after three days of total radio silence.
Leaving business accounts stranded while a forced, untested system update breaks the entire shipping infrastructure is an absolute corporate disaster. One star is generous for this level of incompetence.
6 October 2026
Unprompted review
Reply from An Post
Hi Michael,
Thank you for taking the time to share your experience. We sincerely apologise for the disruption and frustration this issue has caused to your business operations.
We appreciate the detail you have provided regarding the payment errors and the impact this has had on your ability to dispatch both domestic and international shipments. We understand how critical these services are for business customers and recognise the inconvenience caused when they are unavailable.
Please be assured that the issues you have raised have been escalated to the relevant team for review and investigation. We have shared your feedback, including the concerns regarding the payment gateway errors, communication surrounding the system changes, and your interactions with support channels.
We understand your disappointment with the level of service received and regret that your experience did not meet the standards you rightly expect from An Post. Customer feedback such as yours is important in helping us identify issues and improve our services.
Thank you again for bringing this matter to our attention, and please accept our apologies for the inconvenience caused.
Reply from An Post
Thank you for your review.
Over past 7 days An post never…
Over past 7 days An post never delivered to OOHPOD locker on two separate occasion and delivery hubs lost parcel when went for pick up
2 October 2026
Unprompted review
Reply from An Post
Hi, thanks for taking the time to leave a review. We're sorry to hear about the issues you've experienced.
We can understand how frustrating it must be when a parcel isn't delivered to your chosen locker and then can't be located when you go to collect it. That's certainly not the experience we'd want for our customers.
We'd like to look into this further for you. If you could send us a private message with the tracking number and a few more details, we'll be happy to review what happened and see how we can assist.
Thanks again for bringing this to our attention.
Package stuck in Dublin for over 8 days with no update
An Post responded with a generic automated message instead of solving the issue, refusing to provide any delivery timeframe and shifting the responsibility entirely to the sender. My package remains stuck in Dublin for over 8 days with zero proactive support or accountability. Telling customers to deal with the sender instead of fixing their internal delays is unacceptable customer service.
2 October 2026
Unprompted review
Reply from An Post
Hi, thanks for taking the time to leave a review. We're sorry to hear about the experience you've had.
We completely understand how frustrating it is when a parcel appears to be delayed for an extended period and you feel you're not getting the answers or updates you need. We appreciate that being directed back to the sender can be disappointing, particularly when you're looking for more information on the current status of your item.
We'd like the opportunity to take a closer look at this for you. If you could send us a private message with your tracking number and contact details, we'll review the information available and do our best to provide further assistance.
Thanks again for bringing this to our attention.
An Post's Reluctance to amend errors made by the Company
MY parcel, clearly addressed and showing my postcode was delivered to " the wrong office " Several attempted contacts did not provide any status update. Today using automated web chat, Oscar advised that my package was incorrectly sent to Kinsale! - I live in Mayo.
Customer agent told me the parcel " was redirected to Portlaise but no further information would be available at present. Considering the error was made by An Post the present situation is unacceptable,
2 October 2026
Unprompted review
Reply from An Post
Hi, thanks for taking the time to leave a review. We're really sorry to hear about the issues you've had with your parcel.
We can completely understand how frustrating it must be to see an item with the correct address and Eircode end up in the wrong part of the country, and then not be able to get a clear update on what's happening with it.
We'd like to take a closer look into this for you. If you could send us a private message with the tracking number and your contact details, we'll be happy to review the case and see what information we can get for you.
Thanks again for bringing this to our attention, and we hope to help get some clarity on the parcel's journey.
Pathetic.
Pathetic.. with the Tallaght Delivery hub moving from Tallaght to Lucan. Which is around 25 mins drive and about 1 to 1.5 hrs with public transport for people who don’t have a car, is just not fai as they don’t call while there are to deliver the notes instead of giving parcels.. the policy of not calling customers is also pathetic specially who start in apartments and don’t have intercom…
23 September 2026
Unprompted review
Reply from An Post
Thanks for your feedback. We're sorry to hear about your experience.
We understand your frustration regarding the relocation of the delivery unit and the inconvenience this may cause, particularly for customers who rely on public transport. We also appreciate the challenges that can arise when deliveries are made to apartment addresses without an intercom system.
While our delivery personnel are not required to contact customers by phone when attempting delivery, we recognise that this can sometimes make receiving items more difficult. Your comments about accessibility and collection arrangements are valuable, and we'll ensure they are passed on to the appropriate team for review.
Thank you for taking the time to share your experience
Customer support services
As a review for the entirety of the post service in Ireland, I’m calling it a first class, five star type of company.
Why? post being delivered and sent around the clock makes me glad the days of pigeon post are in the past for a starters.
Also service users have free information and 24/7 support from numerous sources- ride a bike with your important packages for a day and do admin at the same time and then come leave a bad review of how emotionally upsetting your experience at the post office was 🌚
I was inspired to write a positive review specially for a lady named Teresa- big up teresa if this is her boss reading this.
My package issue was dealt with in under 6 minutes & only 2 phone calls-
I counted.
Thank you for your service guys.
1 October 2026
Unprompted review
Reply from An Post
Thanks so much for taking the time to leave such a thoughtful review. We're delighted to hear that you had such a positive experience and that your package issue was resolved so quickly. It's especially wonderful to hear your kind words about Teresa. We'll gladly pass on your feedback and recognition to the relevant team.
We'd love to get a little more information about your interaction with Teresa so we can ensure your comments are shared with the right person. If you'd like to contact us directly with any additional details, we'd be delighted to pass along your message.
Thanks again for your support and for recognising the hard work of our colleagues across the network.
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