Ode à la Rose Reviews 

4,343
•
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Considering 609 reviews, reviewers overwhelmingly had a great experience with this company. Consumers consistently highlight the exceptional quality of the stunning floral arrangements, noting that everything arrives remarkably fresh, carefully packaged, and right on schedule. People deeply appreciate the thoughtful extra touches, such as receiving a preview photo of the bouquet before dispatch and enjoying completely seamless online ordering experiences. However, some reviewers mentioned receiving wilted, damaged, or brown flowers that unfortunately degraded very quickly shortly after delivery. A few other people also felt that certain delivered arrangements looked disappointing, appearing noticeably smaller or significantly different compared to the advertised website pictures.

What people talk about most

Delivery service

Clients share positive opinions on delivery service, expressing delight over timely arrivals and helpful... See more

Quality

People report positive experiences with quality, expressing delight over fresh, fragrant flowers and stunning... See more

Order

Reviewers mention positive feedback about order, noting that online purchases go smoothly and what consumers... See more

Service

Consumers find service to be positive, highlighting a fast, reliable, and professional experience from... See more

Reviews shaping this summary

Rated 5 out of 5 stars

From the ordering to the packaging, presentation, and delivery Ode a la Rose knocked it out of the park! The true testament, though, was the utter joy, suprise, and love my friend felt upon receiving... See more

Rated 5 out of 5 stars

I’m very grateful that Ode à la Rose not only accommodated next-day delivery but also delivered a stunning bouquet before 3 pm, despite the delivery window being 11am-7pm and my placing the order cl... See more

Rated 5 out of 5 stars

The process of ordering a fresh flower bouquet for my sister’s birthday went perfectly. The website is easy to navigate. There were so many beautiful choices. I wanted the flowers delivered on her... See more

Rated 5 out of 5 stars

The flowers were beautiful. The packaging was fabulous. The attention to detail was impeccable. 10/10 would order in the future from ode à la rose


Company details

  1. Flower Delivery
  2. also in
  3. Florist
  4. Flower Designer
  5. Flower Market

Written by the company

Ode à la Rose is a one-of-a-kind florist that provides flower delivery with a French touch. Our flower bouquets are made with only the freshest flowers and we offer same day delivery in New York City, Chicago, Los Angeles, Austin, Miami, and Washington DC. We also offer next day delivery nationwide.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

4K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 94% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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4.5

All reviews

(4,343)

573 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

The flowers are beautiful

The flowers are beautiful, the vase is special and exactly what I hoped
It would be, and I placed the order at a time when I feared it would be too late for same day delivery but they were delivered promptly which was very appreciated!

10 October 2026
Rated 1 out of 5 stars

★☆☆☆☆ Awful delivery management.ODE…

★☆☆☆☆ Awful delivery management.ODE never calls the recipient to arrange a delivery time, so they always fail to deliver on time. I waited all dayconfirmation , no call, no time slot. only unusefully online info support AI , and always busy customer care phone number, For flowers/gifts, timing is everything. If you don't call to confirm when someone is home, you will always have failed deliveries.!! Every other courier calls before delivery. ODE doesn't. Result: wasted time, dead flowers, unhappy customers.Definitively changing flower provider if they don't confirm fix this basic service

13 October 2026
Unprompted review
Ode à la Rose logo

Reply from Ode à la Rose

We’re sorry for the frustration and that your gift could not be delivered. Timing matters, especially with flowers, and we’d like to help resolve this.
Your order was scheduled for the 1–5 PM delivery window selected at checkout. Our driver arrived at 3:18 PM, within that window, but received no answer at the door or when calling the recipient. We were therefore unable to complete the delivery.
We use the selected window to schedule delivery rather than arranging a separate appointment with the recipient beforehand. This also allows us to deliver surprise gifts without requiring the recipient to respond in advance.
We received your message about 20 minutes ago, and our team is responding now to help coordinate a second delivery attempt. We’re happy to work with you to confirm a suitable window when someone will be available to receive the flowers.

Rated 5 out of 5 stars

I have ordered from Ode a la Rose…

I have ordered from Ode a la Rose numerous times. I live in Toronto, Canada and needed to find a good florist to use when sending flowers to my friends in NYC. You have always been great and never disappoint!

11 October 2026
Rated 5 out of 5 stars

The whole package, start to finish

From the ordering to the packaging, presentation, and delivery Ode a la Rose knocked it out of the park! The true testament, though, was the utter joy, suprise, and love my friend felt upon receiving such a thought-filled and heartfelt birthday present.
Thank you for making her day more special than it already was!

9 October 2026
Rated 5 out of 5 stars

Stunning Presentation

I ordered flowers for my daughter's birthday the day before and they were delivered on time. The presentation is stunning. The flowers and packaging is simply beautiful, Highly recommend!

7 October 2026
Unprompted review
Rated 5 out of 5 stars

Simply the Best!

Beautiful arrangements, outstanding customer service and lightning fast same day delivery. My #1 go to florist for NYC delivery. You simply cannot find or do better.

6 October 2026
Rated 1 out of 5 stars

Huge disappointment

Huge disappointment. it was delivered in a cardboard box that actually turned out to be a good thing. The arrangement was so underwhelming and ugly. It was best to be hidden.

4 October 2026
Ode à la Rose logo

Reply from Ode à la Rose

We’re sorry the arrangement wasn’t to your taste. Our bouquets arrive in our signature gift box, featuring the Ode à la Rose logo and designed to protect the flowers while creating a thoughtful gift presentation. This packaging is clearly communicated during checkout and is part of our gifting experience.
We haven’t received any direct contact from you about your order. We would have welcomed the opportunity to review your concerns and work toward a solution. Please email info@odealarose.com with your order details and a photo of the arrangement so we can help.

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