My "shopping experience was great- lovely selection, easy web site, super service, happy recipient! One thing a competitor does is sends me a photo of the sent bouquet- the actual one, so I see any... See more
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4094 Glencoe Ave, 90292, Marina del Rey, United States
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For the price, the bouquets are very small and several of the flowers did not survive the trip. The gothic themed bouquet I received was…. Meh. Won’t be buying again.
Last year I ordered flowers from The Bouqs company as a gift to my mom, but when they arrived they were not in good condition. I contacted The Bouqs company and they immediately gave me a credit for the full price of the flowers. Almost one year later I use the credit for more flowers for my mom, but this time they are gorgeous! Great customer service and beautiful flowers!
The flowers are beautiful and made the person that received them very happy.

Reply from The Bouqs Company
I love the selection of flowers, prices are reasonable and shipping can be fast!

Reply from The Bouqs Company
Not at all impressed and I went with this company from the number of high reviews it had. Maybe I overlooked this, but I think it's shameful for any floral delivery company to deliver flowers in a box! I could have done that through Amazon. But no, we wanted our colleague to have something special following her surgery and y'all delivered her flowers in a box because I set the delivery date to a different day. That shouldn't matter! You are a floral delivery company, and those flowers should have been arranged and delivered properly, especially for the amount I paid. Yall should honestly be ashamed of yourselves.
The flowers shipped are fresh and arrive well packaged. They have lasted longer than most bouquets I've sent. Recipients have been very happy. I sent some to myself and couldn't have been more pleased with the quality and beauty of the floral arrangement I received.

Reply from The Bouqs Company

Reply from The Bouqs Company
I like the subscription feature, but it used to allow a better choice of timing to reorder. Now it is only limited to monthly or bi monthly orders. When I first joined it allowed for yearly (birthdays, valentines, anniversary) options. The flower choices also could be larger for subscriptions, since the cost is rising in a few weeks.
Beautiful flowers and good customer service!
In the first delivery, my vase arrived broken, and customer service sent me a replacement delivery. The color and selection of the flowers are delightful.

Reply from The Bouqs Company
I just found it a little confusing when it came to choices for the flowers. I thought I had made the decision but in the next screen it looked like I could make another choice.
Thanks for the 15 dollar discount. Flowers have always been great!

Reply from The Bouqs Company
The flowers were “beautiful,” as reported by the recipient. Delivered on time and in great condition.

Reply from The Bouqs Company
Great prices on beautiful bouquets and the subscription is awesome.

Reply from The Bouqs Company
I'm always happy with Bouqs, but I had an issue with my flower delivery recently. But Marvin, at the customer service team, responded quickly and handled the situation professionally (and friendly). I really appreciate his prompt response and the solution he offered. I'm very happy with the customer service.
Thank you for making things right!

Reply from The Bouqs Company
Had a delivery of an arrangement that was ruined and the team was so helpful in providing a replacement.

Reply from The Bouqs Company
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