NYC Limo Service Reviews 

37
•
TrustScore 4.5 out of 5

4.6

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

Our drivers were awesome. Timing was exceptional. We used this company on 6 separate occasions during our week trip to NYC. We had a stretch limo for an entire day with Jeff as our driver. He is the b... See more

Rated 5 out of 5 stars

They were unbelievably beyond expectations, from the very first call to the end of our services. I would recommend this company to all that are in need of this transportation company Job well d... See more

Rated 4 out of 5 stars

Pick up and drop off were great. However, when I called to set up the ride, I was advised to pick a 9:30 am time slot even though I was due to land at 9am. We got stuck at baggage claim for almost... See more

Company replied

Rated 5 out of 5 stars

Our Driver was Truly Professional and Courteous! Smooth & Comfortable Ride - These guys are Top of the Line & I would Definitely Use their Services Again!

Company details

  1. Limousine Service
  2. also in
  3. Airport Shuttle Service
  4. Car Rental Agency
  5. Car Service

Written by the company

NYC Limo Service - Your Trusted Choice for Exceptional Transportation At NYC Limo Service, we take pride in being your premier provider of top-notch transportation services in the bustling heart of New York City. With years of dedicated service and a commitment to excellence, we have earned the trust and loyalty of our valued clients. Our mission is to make your journey a seamless and memorable one. Whether you're traveling for business or leisure, our fleet of luxurious vehicles, including elegant limousines, stylish sedans, and spacious vans, is at your disposal. Our professional chauffeurs are trained to deliver a safe and comfortable ride, ensuring you reach your destination on time, every time. We understand the importance of reliability, and that's why we offer 24/7 customer support to address any queries or last-minute changes to your travel plans. Your satisfaction is our priority, and we strive to exceed your expectations with each and every ride. Join the countless satisfied customers who have experienced the NYC Limo Service difference. Share your journey with us on Trustpilot and let others know why we are the trusted choice for all their transportation needs. We look forward to serving you and exceeding your expectations on every ride. Thank you for choosing NYC Limo Service for your transportation needs. Your trust in us drives us to provide the best service possible, every time.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

37 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.6

All reviews

(37)

4 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Our drivers were awesome

Our drivers were awesome. Timing was exceptional. We used this company on 6 separate occasions during our week trip to NYC. We had a stretch limo for an entire day with Jeff as our driver. He is the best. Very informative and very helpful as to places to see. Our airport pick up and drop off was stress free. I strongly recommend this company if you’re looking for airport transportation or just a day in the city.

15 April 2026
Rated 5 out of 5 stars

Excellent car service

NYC Limo Service answered my inquiry the same day. They were fairly priced, with everything included in one price including tip. The cars were immaculately cleaned and new. The drivers were friendly and early both on pick ups. They responded quickly and were ready to go each time. NYC Limo provided carseats and we felt really taken care of. We will be back! Thank you!

5 December 2025
Rated 5 out of 5 stars

Excellent service

The limo company was very informative and transparent with all services and prices. Absolutely no hidden costs. They were punctual and the price was definitely reasonable. Excellent service

22 May 2025
Rated 1 out of 5 stars

Avoice NYC limo service

Hello to all

This is a terrible company who left us high and dry, and here goes the story

Not impressed with you guys, you left me waiting at the airport for 45 minutes after a 10 hr flight

I arrived and called once we got our bags lady on phone said you are late! No we are on time.

She stated go to area 1 and driver will be 15 minutes

I now find out that area one is not even at same terminal five at nyc and I have to get a bus to this area!

This was not made clear on our booking

Lady in the phone was rude, terrible and made me feel really uncomfortable

Driver found us eventually after two further calls and here’s where it gets worse

The driver was less than professional and I felt his demona was very rude saying comments like take your rubbish back to the uk?

New York is a terrible place to visit! Why are u coming here?

Watch out in ny as you might get shot the city has gone down hill, some very upsetting comments

The whole experience from end to end was far from perfect and I felt unwanted as a customer

I was looking for a return of my monies due the severe lack of service but this did not happen or any e mail correspondence

please avoid these guys as totally not what you want after a flight

18 February 2025
Unprompted review
Rated 4 out of 5 stars

Charged because I was stuck at baggage claim

Pick up and drop off were great.
However, when I called to set up the ride, I was advised to pick a 9:30 am time slot even though I was due to land at 9am.
We got stuck at baggage claim for almost an hour and we got charged for making the limo driver wait. I wish I had known that we would be charged for something out of our control. Otherwise it was a good experience overall.

31 October 2024
NYC Limo Service logo

Reply from NYC Limo Service

Dear Customer,

Thank you for sharing your recent experience with us. We’re glad to hear that both your pick-up and drop-off went smoothly and that you had a positive overall experience.

We apologize for any frustration caused by the additional charge for the driver’s wait time. Our goal is to provide transparency and clarity regarding all potential charges at the time of booking. While we strive to suggest appropriate time slots based on typical deplaning and baggage collection times, we understand that unforeseen delays can occur. Please note that information regarding waiting charges is included in all confirmation emails we send to ensure our customers are aware of these policies.

Your feedback is invaluable, and we will use it to better inform our communication about wait time policies in the future.

We truly appreciate your understanding and look forward to serving you again with even more seamless service.

Best regards,
Customer Support Team by NYC Limo Service

Rated 5 out of 5 stars

Great service!

Overall wonderful experience! The driver texted me in advance and was there for pickup on time. Helped us with our luggage and had a very smooth and safe ride to our destination.

9 August 2024

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look