Although it took several weeks for our order to arrive, the item matched exactly what we ordered. The customer service was excellent, with fast and helpful email responses.
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Review summary
Created with AI, based on recent reviews
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Reviews shaping this summary
Bought this for my Xmas tree - thought the material was going to be a bit thicker as it looks it in the photo - having said that the size was good and my 7ft tree fitted perfectly -
The glitter gel pens are just normal basis gel pens. Very disappointing, definitely nothing like advertised! Doesn’t show up on black paper as advertised unless you hold it to the light and squint.... See more
Company replied
I ordered glitter gel pens for a project. The advert showed an amazing vibrant very glittery pen in action... Perfect. Even showed the comparison of the 'our very glittery pen out shining other glitte... See more
Company replied
2.1
Poor
190 reviews
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Replied to 98% of negative reviews
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Ordered bras
Ordered bras; sizing is ridiculous, far too small. No refund was given; they said the return costs would be too much, so I would lose my money. They did offer a 20% off voucher so I could reorder. I declined as I didn't want to waste any more money.
1 October 2026
Unprompted review
Reply from Modamissy
Dear Customer, thank you for your candid feedback. We sincerely apologize that the product sizing did not meet your expectations. We place great importance on your shopping experience and fully understand your concerns regarding this matter. Please send your order details and a brief description of the issue to service@modamissy.com. Our customer service team will review the situation carefully and contact you within 24 hours to provide a satisfactory solution. We apologize once again for the inconvenience and appreciate your support.
Trying to get a refund unreal bought…
Trying to get a refund unreal bought 2 bras they are to small
30 September 2026
Unprompted review
Reply from Modamissy
Dear Customer, thank you for your feedback. We sincerely regret to learn that the product sizing did not meet your expectations. We are committed to providing an excellent shopping experience and fully understand the inconvenience this has caused you. Please contact our customer service team at service@modamissy.com with your order details. Our staff will verify the situation and get in touch with you within 24 hours to assist in resolving the issue. We apologize once again for the inconvenience and appreciate your patience and cooperation.
Problem solved
After not recieved my good a full refund was put in place .
I'm happy with the outcome
25 September 2026
Unprompted review
Reply from Modamissy
Dear Customer, thank you very much for taking the time to provide feedback.
First, please allow us to sincerely apologize for this – whatever the reason, we are deeply saddened by your unpleasant experience. We firmly believe that integrity and customer satisfaction are the foundation of our business. Therefore, we take your situation very seriously and wish to investigate and resolve it for you immediately.
To resolve this issue as quickly as possible, we kindly request that you send your order information and relevant screenshots to our customer service email address: service@modamissy.com. Our professional service team will contact you within 24 hours of receiving your message and provide you with a reasonable solution.
Thank you again for your honest feedback. We look forward to your contact and will do our utmost to ensure you feel our sincerity and the changes we make.
Do not buy the glitter pens
The glitter gel pens are just normal basis gel pens.
Very disappointing, definitely nothing like advertised!
Doesn’t show up on black paper as advertised unless you hold it to the light and squint.
Very similar to glitter gel pens you find in a supermarket at a cheaper price.
22 September 2026
Unprompted review
Reply from Modamissy
Dear Customer, thank you very much for taking the time to share your feedback.
We sincerely apologize that your recent experience did not meet your expectations, and we fully understand your frustration. Please send your details to our customer service email address: service@modamissy.com. Our professional customer service team will provide you with the best solution within 24 hours. Please give us a chance to make amends; thank you very much.
Do not buy
Ordered glitter pens which when arrived did not look like the ones advertised and canin different packaging, definitely not the same as the ones advertised on social media. Contacted company and was informed I could keep them and receive a 20% voucher for future purchases (no thanks). Made a dispute on PayPal and was asked by modamisy to close case down and then I would receive refund, legally advised not to do that so when I refused they said I could have a refund once I returned the product, postage from uk to china didn’t seem like a good deal so had to admit defeat and learn from buying from scammers
20 September 2026
Unprompted review
Reply from Modamissy
Dear valued customer, thank you very much for providing us with your valuable feedback.
We are deeply sorry to learn that you are dissatisfied with the material and quality of the product you purchased. Ensuring that every product meets our quality standards is our responsibility, and clearly, we have failed to meet your expectations this time. We fully understand your disappointment and highly value your experience.
Please send the specific issues and relevant order information to our customer service email address: service@modamissy.com. Our service team will contact you within 24 hours to verify and address the issue, and provide you with a proper solution.
We sincerely apologize again for this unpleasant shopping experience and thank you for your trust and patience. We look forward to the opportunity to improve our service for you.
I want to give this company zero stars…
I want to give this company zero stars DO NOT BUY FROM THEM !! Damaged goods and tried emailing time after time after time NO RESPONSE PLEASE AVOID AT ALL COSTS!!
4 September 2026
Unprompted review
Reply from Modamissy
Dear Valued Customer,
Thank you very much for taking the time to provide us with your feedback.
We sincerely apologize that your package was damaged during transit, resulting in the product being unusable. We fully understand the inconvenience and disappointment this has caused you. Ensuring that your product arrives in perfect condition is our fundamental responsibility.
Please send your order details and relevant photos to our customer service email address: service@modamissy.com. Our professional customer service team will prioritize verifying and processing your request within 24 hours of receiving your email and provide you with the best possible solution.
We kindly ask you to give us an opportunity to make amends. We will handle this matter properly until you are completely satisfied. Thank you again for your trust and patience.
Still waiting to hear from this company…
Still waiting to hear from this company after th
ey sent me an email saying my product was delivered, which it wasn't.
It would be nice to hear from them or get my money back..
26 August 2026
Unprompted review
Reply from Modamissy
Dear Customer, thank you so much for taking the time to share your feedback.
We sincerely apologize that your recent experience did not meet your expectations, and we fully understand your feelings. We promise to prioritize your issue and resolve it as quickly as possible. If you have not received your item, please contact our after-sales service team. We are responsible for every product. Please send your details to our customer service email address: service@modamissy.com. Our professional customer service team will provide you with the best solution within 24 hours. Please give us a chance to make amends; thank you very much.
The pens were not as I expected them to…
The pens were not as I expected them to be. But emailed the company and was given a full refund and to keep the pens, good customer service and support.
3 September 2026
Unprompted review
The bras I ordered
The bras I ordered were good quality however the sizing to me is of a smaller fitting . I have however ordered in the next size up because the quality is so good. The complaints and help centre were quick to get back in touch and resolve any issue I had encountered such as a refund. In my opinion on this occasion I can only say they are a good seller to purchase from.
9 September 2026
Unprompted review
From start to finish it was so easy
From start to finish it was so easy . They help the whole way through from order to delivery and my rain coat is amazing quality and so beautiful made I highly recommend.
9 September 2026
Unprompted review
Absolutely awful
Absolutely awful. We ordered the 8 pack glitter pens after seeing adverts. There was a huge delay in delivery and when they arrived they were nothing like the adverts - thin ordinary rubbish pens, not glittery at all. Really very disappointing and have a very upsetting 6 year old . What a waste of money at £10.99
11 September 2026
Unprompted review
Reply from Modamissy
Dear Customer, we are deeply saddened by your feedback. We sincerely apologize for the product's discrepancy from the advertised description and the disappointment it caused you.
To correct this error as quickly as possible, please send your order details and product photos to service@modamissy.com. We have arranged for a specialist to handle this urgently and will contact you within 24 hours to properly resolve the return/exchange issue.
Your satisfaction is of utmost importance to us. We cherish your trust and will strive to improve to prevent this from happening again. Thank you for your understanding and for giving us the opportunity to make amends.
The customer support team are friendly…
The customer support team are friendly and very helpful if you need assistance. I will definitely shop with them again.
5 September 2026
Unprompted review
Ordered glitter gel.pens
Ordered glitter gel.pens, they are nothing like advertised, hardly glitters unlike showing in advert very disappointed don't buy don't waste your money
5 September 2026
Unprompted review
Reply from Modamissy
Dear Customer,we take your feedback seriously and apologize for any disappointment. If you feel the item didn’t match the description, please send your details to our support team at service@modamissy.com. Our team will evaluate your case and work towards a satisfactory resolution.
Nothing like what was advertised…
Nothing like what was advertised nightmare getting a refund too, 20 emails later and still not got anywhere
3 September 2026
Unprompted review
Reply from Modamissy
Dear Customer, thank you for bringing this to our attention. We’re sorry the product didn’t meet your expectations, and we understand how frustrating that can be. Please send your details to our support team at service@modamissy.com. We’ll review your case with care and help you find a solution.
Good Customer Service so far.
I ordered 2 elegant full coverage bras from Modamissy. The bras are as the pictures but the size is very small. Two sizes too small I would say. I immediately wrote to Customer Services and Kiki is dealing with my issue. I have been offered replacement bras free of charge and I am waiting for these to arrive. Customer services responded very quickly to my emails, keeping me informed at all times. Thank you Kiki!
4 September 2026
Unprompted review
Excellent service
4 September 2026
Unprompted review
Ordered knickers not worth the money.
Ordered knickers not worth the money.
Cheaply made.
Does not do what they claim to do
Tried asking to send them back but they don't give details how to.
Web site states returns are free.
Now saying it will be very expensive.
Don't shop with this company.
It's all cheap stuff from China
3 September 2026
Unprompted review
Reply from Modamissy
Dear valued customer, thank you very much for providing us with your valuable feedback.
We are deeply sorry to learn that you are dissatisfied with the material and quality of the product you purchased. Ensuring that every product meets our quality standards is our responsibility, and clearly, we have failed to meet your expectations this time. We fully understand your disappointment and highly value your experience.
Please send the specific issues and relevant order information to our customer service email address: service@modamissy.com. Our service team will contact you within 24 hours to verify and address the issue, and provide you with a proper solution.
We sincerely apologize again for this unpleasant shopping experience and thank you for your trust and patience. We look forward to the opportunity to improve our service for you.
Not the ones on the advert - fake advert!
I ordered glitter gel pens for a project. The advert showed an amazing vibrant very glittery pen in action... Perfect. Even showed the comparison of the 'our very glittery pen out shining other glitter pen" comparison. When I received this order... The pens were nothing like the advert, barely any sign of glitter.. just gel pens with a feint sheen. Definitely not the advertised pens. Don't bother unless you just want a lot of plain gel pens for a reasonable price. I took several photos to show the difference but no where to upload.
31 August 2026
Unprompted review
Reply from Modamissy
Dear Customer, we are deeply sorry for your feedback. We sincerely apologize for the discrepancy between the product and its advertised description, and for any inconvenience this may have caused.
To resolve this issue as quickly as possible, please send your order details and product photos to service@modamissy.com. We have assigned a specialist to handle this matter urgently and will contact you within 24 hours to properly resolve the return and exchange issue.
Your satisfaction is of utmost importance to us. We value your trust and will strive to improve to prevent this from happening again. Thank you for your understanding and for giving us this opportunity to make amends.
The customer service I received was…fantastic
The customer service I received was excellent. My query was sorted eventually. It did a couple of days but I was happy with the result. I would definitely shop with this company again.
27 August 2026
Unprompted review
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