The AI driver safety matrix are insane and incompetent. Does not identify rural unposted speed limits of 55mph. The following distance matrix is just as bad. Dings you for following to close when car... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
THE WORST CUSTOMER SERVICE EXPERIENCE EVER!!!! INITIAL PURCHASE IS EASY AND FAST BUT ONCE THEY HOOK YOU UNDER A CONTRACT THEY BECOME UNPROFESSIONAL AND HARD TO GET IN TOUCH WITH. I'M TALKING ABOUT A... See more
Company replied
We canceled our service in March 2025, they charged us again in July without our permission no email , mail. We called them , they didn’t want to refund us our money ( services were not used ever sinc... See more
Company replied
1.5 months to get new products, wasting my time, no support, never available , wont get back to you, decent software, shit support- 10 to 20 times in a row, when it comes time for renewal your phone w... See more
Company replied
Company details
- Software Company
- also in
- Business to Business Service
- Safety Equipment Supplier
- Shipping Equipment Industry
- Telematics Service
About Motive
Written by the company
Motive empowers the people who run physical operations with tools to make their work safer, more productive, and more profitable. For the first time, safety, operations, and finance teams can manage their workers, vehicles, equipment, and fleet-related spend in a single system.
Motive serves more than 120,000 customers from small businesses to Fortune 500 enterprises such as Halliburton, KONE, Komatsu, NBC Universal, and Maersk across a wide range of industries including transportation and logistics, construction, energy, field service, manufacturing, agriculture, food and beverage, retail, waste services, and the public sector.
Motive sets themselves apart from the competition by offering:
Written by the company
- More critical functions in one platform:
- Safety, operations and finance teams can manage their drivers, vehicles, equipment, and fleet spend in a single integrated system
- AI that delivers real value:
- The most accurate AI models in the industry make your drivers safer and reduce your risk.
- The fastest moving engineering team in the industry:
- More than 600 engineers across hardware, software and AI, that deliver more than 300 major features every year
- Unmatched customer experience:
- Reliable and easy to use, yet powerful enough to tackle the most complex operational tasks
Contact info
55 Hawthorne Street, Suite 400, 94105, San Francisco, United States
- 855-434-3564
- info@gomotive.com
- gomotive.com
1.8
Poor
2K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
⭐ 1 STAR
⭐ 1 STAR – DO NOT RECOMMEND MOTIVE ELD
I would not recommend Motive ELD to any truck driver or trucking company based on my experience. They lock you into a 2-year contract, and you’re stuck paying for a service that continues to cause problems.
My ELD has been incorrectly turning on while I’m off duty and burning up my driving time. Today, my driver drove for 9 hours, but the system cost him 2 hours of available driving time. When his shift ended, I was supposed to have a fresh clock because I hadn’t driven. Instead, Motive showed that I had driven for 40 seconds, started my clock, and burned up my entire day.
This is unacceptable in the trucking industry. Our hours of service determine whether we can legally drive, deliver loads, and make money. These issues can disrupt an entire workday and cost a company time and revenue.
I pay approximately $300 a month, and I’m constantly calling customer support 2–3 times a week because of ongoing problems. For that price, I expect reliable equipment and customer service that actually resolves issues. Instead, I feel like I’m paying for a service that creates more problems than it solves.
What makes it even more frustrating is being locked into a 2-year contract while dealing with these recurring issues. I have not received the resolution or accommodation I believe is reasonable given the problems I’ve experienced.
If you’re an owner-operator or fleet owner looking for an ELD provider, do your research and carefully read the contract before signing up. Based on my experience, I would not recommend Motive. Truckers work too hard for their money to deal with this kind of frustration on a daily basis.
12 October 2026
Unprompted review
Reply from Motive
Hi Robert,
Thank you for reaching out and sharing your concerns. We understand how important this is and we’re sorry for the inconvenience you’ve experienced.
We’ve shared your details with our internal team for a detailed review of your case. Once they’ve completed their audit, they’ll contact you to discuss findings and next steps.
We appreciate your patience while we work on this.
Regards,
Motive Support
THE ABSOLUTE WORST ELD COMPANY!!
THE ABSOLUTE WORST ELD COMPANY!!! WENT FROM BEING THE BEST ELD TO THE WORST COUSTOMER SERVICE THAT YOU CAN EVER IMAGING.. IM DISGUSTED WITH THIS COMPANY. THEY HAVE AN EXTRA ELD ON MY ACCOUNT THAT I DO NOT HAVE AND THE ONLY WAY THEY ARE WILLING TO FIX IT IS IF I LOCK INTO A 3 YEAR CONTRACT WITH THEM .. I DONT WANT TO FINISH THE CONTRACT WITH THEM THAT I HAVE LET ALONE DO 3 YEARS WITH THEM AND NOBODY WANTS TO MAKE IT RIGHT
6 October 2026
Unprompted review
Reply from Motive
Hi Michael,
Thank you for reaching out and sharing your concerns. We understand how important this is and we’re sorry for the inconvenience you’ve experienced.
We’ve shared your details with our internal team for a detailed review of your case. Once they’ve completed their audit, they’ll contact you to discuss findings and next steps.
We appreciate your patience while we work on this.
Regards,
Motive Support
BE AWARE
BE AWARE. Harassment!!!
This company is awful. They will not stop calling, and emailing us after telling them numerous times. Very pushy reps!
7 October 2026
Unprompted review
Reply from Motive
Hi,
We’re very sorry for this experience. Repeated calls or emails after you asked us to stop are not acceptable, and we understand how frustrating and intrusive this must have been.
We’d like to review what happened and ensure your contact preferences are respected. If you’re willing, please share your details privately through support@gomotive.com, 855-434-3564, or Live Chat.
If it’s convenient, you can also reply here with the information as well.
Once we receive your details, we will process them further accordingly.
Regards,
Motive Support
horrible support
1.5 months to get new products, wasting my time, no support, never available , wont get back to you, decent software, shit support- 10 to 20 times in a row, when it comes time for renewal your phone wont quit
6 October 2026
Unprompted review
Reply from Motive
Hi ,
Thank you for taking the time to share your feedback, and we’re sorry for the experience you’ve had with Motive. We’d like to review this in detail and work toward a resolution.
Please provide your contact information through one of our support channels:
Email: support@gomotive.com
Phone: 855-434-3564
Live chat
If it’s convenient, you can also reply here with the following information:
Best number to call
Best time to call
Time zone
Your email address
Once we receive your details, a member of our team will reach out as soon as possible.
Regards,
I am using motive from 6 years
I am using motive from 6 years. It was very good company. Now it turns to nightmare. New staff is very lazy. They didn't call me for my annual contract renewal. When I called my account manager she said she is busy doing another stuff will do my things after week. But she never called and never replied to my email or picked my phone. Will surely have to leave them.
14 September 2026
Unprompted review
Reply from Motive
Hi Jagbir Singh,
Thank you for taking the time to share your feedback, and we’re sorry for the experience you’ve had with Motive. We’d like to review this in detail and work toward a resolution.
Please provide your contact information through one of our support channels:
Email: support@gomotive.com
Phone: 855-434-3564
Live chat
If it’s convenient, you can also reply here with the following information:
Best number to call
Best time to call
Time zone
Your email address
Once we receive your details, a member of our team will reach out as soon as possible.
Regards,
Motive Support
They are dishonest and deceiving and do…
They are dishonest and deceiving and do not give you any notice, they just keep taking money from your account and you cant talk to a real person. They are not a good company
3 October 2026
Unprompted review
Reply from Motive
Hi Patricia,
Thank you for taking the time to share your feedback, and we’re sorry for the experience you’ve had with Motive. We’d like to review this in detail and work toward a resolution.
Please provide your contact information through one of our support channels:
Email: support@gomotive.com
Phone: 855-434-3564
Live chat
If it’s convenient, you can also reply here with the following information:
Best number to call
Best time to call
Time zone
Your email address
Once we receive your details, a member of our team will reach out as soon as possible.
Regards,
Motive Support
In June 2026 I signed a contract…
In June 2026 I signed a contract renewal for a rate of $1089 per quarter for our ELDs, dash cams, and asset trackers. At the second quarter I was charged $2289.15 and they are not helping to resolve the issue. I was clearly over charged $1200.15 with no explanation, refund, or resolution. Earlier this week the sales called me and i asked about a random $35 charge to my card. I am still waiting to hear what that was about.
The customer service calls every week or two trying to push more product or sell products I already have. They have zero clue what the customer currently has.
Motive, don't reply with a copy and pasted comment about contacting customer service. I have, many times. Apparently my rep must be important because he is always in a meeting. Also, maybe he is the owner because I can not reach any person higher than him. When I ask to speak to a supervisor, there are none?
Finally do not use the line "you understand"...you don't. You're not the one that basically stole money from me and not giving it back. You're just another call center that reads scripts that refuses to provide customer service. You bought a fairly decent company and ruined it with poor customer service.
1 October 2026
Unprompted review
Reply from Motive
Hi,
Thank you for reaching out and sharing your concerns. We understand how important this is and we’re sorry for the inconvenience you’ve experienced.
We’ve shared your details with our internal team for a detailed review of your case. Once they’ve completed their audit, they’ll contact you to discuss findings and next steps.
We appreciate your patience while we work on this.
Regards,
Motive Support
Platform full of Bugs
Motive frequently pushes untested updates that break core functionality, leaving users dealing with critical bugs for weeks. Their support team is largely untrained, unaware of major issues, and offers no real accountability or resolution. For a business-critical platform, this level of instability and poor service is completely unacceptable. I cannot recommend them.
30 September 2026
Unprompted review
Reply from Motive
Hi,
Thank you for taking the time to share your feedback, and we’re sorry for the experience you’ve had with Motive. We’d like to review this in detail and work toward a resolution.
Please provide your contact information through one of our support channels:
Email: support@gomotive.com
Phone: 855-434-3564
Live chat
If it’s convenient, you can also reply here with the following information:
Best number to call
Best time to call
Time zone
Your email address
Please reference your review when sharing your details. Once we receive them, a member of our team will reach out as soon as possible.
Regards,
Motive Support
THE WORST CUSTOMER SERVICE EXPERIENCE…
THE WORST CUSTOMER SERVICE EXPERIENCE EVER!!!! INITIAL PURCHASE IS EASY AND FAST BUT ONCE THEY HOOK YOU UNDER A CONTRACT THEY BECOME UNPROFESSIONAL AND HARD TO GET IN TOUCH WITH. I'M TALKING ABOUT ACCT REPS. IN OUR CASE FRED DAVIS AND BRADLEY. WE'VE BEEN TRYING TO SOLVE AN ISSUE FOR OVER A YEAR AND EACH TIME WE CALL THEM THEY SAY THEY'RE SORRY THEY'LL SOLVE IT AND CALL AS BACK AND THEY NEVER DO!
HALF A YEAR!! THAT'S RIDICULOUS!!
BE AWARE BEFORE YOU SIGN WITH THEM!!
30 September 2026
Unprompted review
Reply from Motive
Hi Rusu,
Thank you for reaching out and sharing your concerns. We understand how important this is and we’re sorry for the inconvenience you’ve experienced.
We’ve shared your details with our internal team for a detailed review of your case. Once they’ve completed their audit, they’ll contact you to discuss findings and next steps.
We appreciate your patience while we work on this.
Regards,
Motive Support
Had a fire lost the edl
Had a fire lost the edl , shop and our truck . And then 2 separate floods that had us landlocked when telling them we would not be up and running again for some time and want to cancel they told us they auto renewed us for a year and that we could not cancel unless we paid out the “contract “ that we never signed … will never be back with this company zero compassion , we will see if they actually cancel the auto renewal . But with how money hungry they I have a feeling we will be calling them again ! NEVER again !
28 September 2026
Unprompted review
Reply from Motive
Hi Stacey,
Thank you for taking the time to share your feedback, and we’re sorry for the experience you’ve had with Motive. We’d like to review this in detail and work toward a resolution.
Please provide your contact information through one of our support channels:
Email: support@gomotive.com
Phone: 855-434-3564
Live chat
If it’s convenient, you can also reply here with the following information:
Best number to call
Best time to call
Time zone
Your email address
Please reference your review when sharing your details. Once we receive them, a member of our team will reach out as soon as possible.
Regards,
Motive Support
This app is absolute garbage
This app is absolute garbage! I work in the Oil field and last week it tells me I’m two hours into violation yet in the six past days I’ve driven 41 hours! So that means this app took 30 hours of time that I could’ve been providing service to my customer and shot us all in the foot with it!
Not to mention my mileage has yet to be correct on any of my days since starting to use this app and if it weren’t for the fact that I take pictures of my before and after mileage from the dashboard of my truck, I would’ve been screwed out of that mileage.
I feel like this was just somebody’s money making scheme. This isn’t about compliance. Or safety.
1 September 2026
Unprompted review
Reply from Motive
Hi Micsha,
Thank you for taking the time to share your feedback, and we’re sorry for the experience you’ve had with Motive. We’d like to review this in detail and work toward a resolution.
Please provide your contact information through one of our support channels:
Email: support@gomotive.com
Phone: 855-434-3564
Live chat
If it’s convenient, you can also reply here with the following information:
Best number to call
Best time to call
Time zone
Your email address
Please reference your review when sharing your details. Once we receive them, a member of our team will reach out as soon as possible.
Regards,
Motive Support
Zero stars
0/5 — Terrible Sales Experience
I’m trying to purchase a Motive ELD for my trucking company, but the sales experience has been unbelievably frustrating.
I’ve called Motive sales several times and repeatedly asked for a different sales representative because of my experience with Arthur Haider. He told me to wait for the best price, never called me back, and later gave me a quote $10 higher. I then asked for another representative, but Motive kept telling me my account was assigned to Arthur.
On my last call, they assured me someone else would speak with me. After being placed on hold, I heard the same voice again, this time using a different name. I confronted him and told him I knew it was Arthur, but I still didn’t get a straightforward explanation.
The frustrating part is that I actually want to buy their ELD. I’m simply asking to deal with a different salesperson and receive an honest, transparent quote.
Very disappointing experience. Motive needs to seriously review how its sales team is handling customers.
0/5 for the sales experience.
22 September 2026
Unprompted review
Reply from Motive
Hi Simran,
Thank you for taking the time to share your feedback, and we’re sorry for the experience you’ve had with Motive. We’d like to review this in detail and work toward a resolution.
Please provide your contact information through one of our support channels:
Email: support@gomotive.com
Phone: 855-434-3564
Live chat
If it’s convenient, you can also reply here with the following information:
Best number to call
Best time to call
Time zone
Your email address
Please reference your review when sharing your details. Once we receive them, a member of our team will reach out as soon as possible.
Regards,
Motive Support
Reply from Motive
Hi Miah,
Thank you for sharing your kind feedback. We’re delighted to hear that Motive is easy to understand and consistently delivers a fast experience. We appreciate you recognizing the platform’s simplicity and performance. If you need assistance in the future, please reach out to us at support@gomotive.com, via 24/7 live chat, or by calling our Support Hotline at (855) 434-3564.
Regards,
Motive Support
Excellent interface for the product and…
Excellent interface for the product and easily navigated.
22 September 2026
Unprompted review
Reply from Motive
Hi Kevin,
Thank you for sharing your kind feedback. We’re delighted to hear that you find Motive’s interface excellent and easy to navigate. We appreciate you recognizing the simplicity and user-friendly design of our platform. If you need assistance in the future, please reach out to us at support@gomotive.com, via 24/7 live chat, or by calling our Support Hotline at (855) 434-3564.
Regards,
Motive Support
Honesty is their policy
Great app! We can track and monitor our employees driving abilities. Great way to also help with time and material.
22 September 2026
Unprompted review
Reply from Motive
Hi Michelle
Thank you for sharing your kind feedback. We’re delighted to hear that Motive’s app helps you track and monitor your employees’ driving abilities while supporting better management of time and materials. We appreciate you recognizing how the platform helps you manage your operations more effectively. If you need assistance in the future, please reach out to us at support@gomotive.com, via 24/7 live chat, or by calling our Support Hotline at (855) 434-3564.
Regards,
Motive Support
Been a great product for our company…
Been a great product for our company and the people running it have been wonderful to work with.
22 September 2026
Unprompted review
Reply from Motive
Hi Matt
Thank you for sharing your kind feedback. We’re delighted to hear that Motive has been a great product for your company and that our team has been wonderful to work with. We truly appreciate your support and are grateful to be part of your fleet’s success. If you need assistance in the future, please reach out to us at support@gomotive.com, via 24/7 live chat, or by calling our Support Hotline at (855) 434-3564.
Regards,
Motive Support
The in-cab warnings
The in-cab warnings as well as the feedback management provides help to coach the drivers to become more attentive to what's going on while traveling.
22 September 2026
Unprompted review
Reply from Motive
Hi Hal,
Thank you for sharing your feedback. We’re delighted to hear that Motive’s in-cab warnings and feedback management tools help you coach drivers to stay attentive and promote safer driving. We appreciate you recognizing how these features support your fleet’s safety efforts. If you need assistance in the future, please reach out to us at support@gomotive.com, via 24/7 live chat, or by calling our Support Hotline at (855) 434-3564.
Regards,
Motive Support
always easy to use.
21 September 2026
Unprompted review
Reply from Motive
Hi Rene,
Thank you for your kind review. We’re delighted to hear that Motive is easy to use and helps simplify fleet management. If you need assistance in the future, please reach out to us at support@gomotive.com, via 24/7 live chat, or by calling our Support Hotline at (855) 434-3564.
Regards,
Motive Support
Very disappointing experience with…
Very disappointing experience with Motive. Our company’s service was renewed and charged without our authorization, and after contacting Elina Rauf, Motive Support, and the Billing Department multiple times, we have not received an appropriate response or resolution.
We’re a paying business customer, and our emails have been ignored, and no one has taken responsibility to fix the issue. The absence of communication, accountability, and basic customer service has been completely unacceptable.
I cannot recommend Motive to other business owners based on our experience. Check your contract, renewal terms, and billing activity very carefully before doing business with this company.
3 September 2026
Unprompted review
Reply from Motive
Hi J S,
Thank you for taking the time to share your feedback, and we’re sorry for the experience you’ve had with Motive. We’d like to review this in detail and work toward a resolution.
Please provide your contact information through one of our support channels:
Email: support@gomotive.com
Phone: 855-434-3564
Live chat
If it’s convenient, you can also reply here with the following information:
Best number to call
Best time to call
Time zone
Your email address
Please reference your review when sharing your details. Once we receive them, a member of our team will reach out as soon as possible.
Regards,
Motive Support
I am writing this to warn others about MOTIVE
I am writing this to warn others about this company's highly aggressive and unprofessional communication tactics. Despite multiple explicit requests to be placed on their do-not-call list, their representatives continued to call our office repeatedly. When you try to speak with them, the representatives talk over you and refuse to listen. If you hang up to end the unwanted disruption, they immediately call right back. To make matters worse, after we finally terminated a call, a representative sent a hostile, vindictive email blast to multiple employees across our entire company.This goes far beyond standard sales persistence—it is outright harassment and a completely unacceptable way to conduct business. I highly recommend avoiding this company entirely.
15 September 2026
Unprompted review
Reply from Motive
Hi,
We’re very sorry that our team continued contacting your office after you repeatedly asked to be placed on our do-not-call list. We understand how frustrating and disruptive the repeated calls must have been, especially when you felt unheard during the conversations and received additional calls immediately after ending one.
We’re also sorry to hear about the email that was sent to multiple employees after the call. The experience you described is not the standard we expect from our team, and we would like to investigate what happened, review the outreach and email records, and make sure your number is removed from any incorrect contact lists.
Please contact us through one of the channels below and reference your Trustpilot review:
Email: support@gomotive.com
Phone: 855-434-3564
Live chat
If you prefer, you can reply here with the phone number being called and your business name. This will help us locate the relevant records and escalate the matter to the appropriate team. We’ll work to prevent any further unwanted contact.
Regards,
Motive Support
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.