Fr Gotogate Reviews 

276
•
TrustScore 4 out of 5

4.1

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Rated 1 out of 5 stars

Our flight got cancelled. We weren’t even informed by go to gate. We got a vague email by the airline, with no reference ID. Then after trying for two hours to get in touch with go to gate, they made... See more

Rated 4 out of 5 stars

The details of the flights are clear enough and the booking process was rather straight and smooth but the search failed some times and the payment failed to handle payment errors from the bank and ke... See more

4.1

Great

TrustScore 4 out of 5

276 reviews

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4.1

All reviews

(276)

275 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

The details of the flights are clear…

The details of the flights are clear enough and the booking process was rather straight and smooth but the search failed some times and the payment failed to handle payment errors from the bank and kept requesting confirmation.

30 September 2026
Unprompted review
Rated 1 out of 5 stars

No refund/ alternatives provided for flight cancellation

Our flight got cancelled. We weren’t even informed by go to gate. We got a vague email by the airline, with no reference ID. Then after trying for two hours to get in touch with go to gate, they made me fetch the replacement flights I would like to book instead only to tell me I can’t change the airline carrier. The airline did not have any other flights for the same day, hence I was force to ask for a refund which they said will take 20 business days. What sort of customer service is this. Had I not followed up I would’ve never found out about the cancellation, and no refund or alternate flight was offered.

29 September 2026
Unprompted review

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