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Chards Coin and Bullion Dealer Reviews 

11,517
•
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 4,072 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the highly competitive prices, exceptionally secure packaging, and wide selection of beautiful products they receive. People also highlight the professional and incredibly helpful staff members who consistently go above and beyond to assist buyers throughout the process. However, some customers also noted minor drawbacks regarding the overall shipping and delivery process. A few reviewers mentioned that delivery can sometimes take longer than expected, or that postal charges can feel rather expensive. Consumers occasionally experienced slight delays or felt that the shipping options were somewhat limited for their needs.

What people talk about most

Service

Customers had positive experiences with service, noting competitive prices, smooth processes, and prompt... See more

Delivery service

Reviewers highlight positive aspects of delivery service, noting that packages arrive on time, quickly, and... See more

Product

Customers consistently note positive experiences with product, highlighting beautiful items, competitive... See more

Price

Users describe positive interactions with price, frequently highlighting competitive rates and transparent... See more

Staff

Clients share satisfaction on staff, highlighting exceptional customer service delivered by friendly,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

First time gold buyer …. Went with Chards after a bit of research on reputation and cost but was a bit of a leap of faith and still quite nervous about it all …. Ordered Thurs on website … delivered s... See more

Company replied

Rated 5 out of 5 stars

You can always trust Chards. But I want to THANK YOU FOR WRAPPING ORDERS IN ADDITIONAL BOBBLE ENVELOPE INSIDE THE POST OFFICE PLASTIC BAG! When I was collecting my order from the Post Office the plast... See more

Company replied

Rated 5 out of 5 stars

Excellent service as always. Very quick delivery and secure packaging. Lovely items, individually packeted, with another piece of rock for my eldest Grand Daughter. You can't beat those little persona... See more

Company replied

Rated 5 out of 5 stars

We have been buying from Chards for a while. Each transaction has been a smooth, reliable experience with no issues whatsoever. When it comes to selling our gold coins we choose Chards again bec... See more

Company replied


Company details

  1. Gold and Silver Trading Company
  2. also in
  3. Coin Dealer
  4. Gold Dealer
  5. Investment Service

About Chards Coin and Bullion Dealer

Written by the company

Why Choose Chards Coin and Bullion Dealer?

At Chards Coin and Bullion Dealer, we’ve been helping people buy and sell precious metals since 1964. Trusted by investors for over 60 years, we’re proud to be one of the UK’s most established and respected, family-run coin and bullion dealers.

We believe in doing things the right way! With honesty, integrity, and transparency at the heart of everything we do. Whether you're a first-time buyer or a seasoned investor, we’re here to offer expert guidance, competitive pricing, and outstanding customer service.

We’re proud to be full members of the London Bullion Market Association. A LBMA membership is a mark of trust held by only a select group of dealers worldwide. But what truly sets us apart is our friendly and knowledgeable team. Chards' is still very much a family run business, and we ensure our customers feel valued.

If you're looking for a dealer you can rely on, we’d love to help you on your precious metals journey.

Quick Links Our Mission Statement

Chards Coin & Bullion Dealer facilitate the buying and selling of investment bullion at exceptional prices, empowering our customers to make informed decisions.

As a family-run business offering transparency, fairness, and options for all, we are committed to exceeding the expectations of our customers and helping them build a brighter financial future.

Contact Us

Our Blackpool team is available for contact on weekdays between 9.30am and 4:00pm. You can reach us by calling 01253 343081 or by booking a showroom appointment.

Our Hatton Garden team operates slightly different hours on weekdays, opening at 10:00 am and closing at 4:30 pm. You can contact our Hatton Garden office by dialing 020 8149 9777.

You can also keep up to date with new releases and news by following our social media pages: Youtube, LinkedIn, X, Instagram, Facebook and TikTok.

Additional Information

Our goal at Chards has always been to inform, educate, and inspire investors and collectors of precious metals. We strive to achieve this by publishing factual articles, and video content.


Contact info

4.8

Excellent

TrustScore 5 out of 5

12K reviews

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4.8

All reviews

(11,517)

3,916 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Doing business with chards

My whole experience from my arrival to leaving was a very pleasant experience , Sarah was outstanding and a credit to the business. This includes one of Sarah’s work colleagues who assisted with sorting all my items. Once again thank you to all at chards
Cheers
Mike

14 October 2026
Unprompted review
Rated 5 out of 5 stars

Great experience

Great experience

9 October 2026
Chards Coin and Bullion Dealer logo

Reply from Chards Coin and Bullion Dealer

Hi Peter,

Thank you for finding the time to leave us a lovely review.

Many thanks
The Team at Chards Coin and Bullion Dealer

Rated 5 out of 5 stars

Very impressed with the service as a…

Very impressed with the service as a first time customer i wished id of found them sooner and Chards will be my first port of call and a big thank you to Derek.

29 September 2026
Unprompted review
Chards Coin and Bullion Dealer logo

Reply from Chards Coin and Bullion Dealer

Hi John,

Thank you for your fantastic review and for sharing your experience as a new customer. We are delighted to hear that you were so impressed with our service and that our team member provided such great assistance. It is wonderful to know that we will be your top choice moving forward, and we look forward to serving you again in the future.

Many thanks
The Team at Chards Coin and Bullion Dealer

Rated 5 out of 5 stars
Chards Coin and Bullion Dealer logo

Reply from Chards Coin and Bullion Dealer

Hi Linda,

Thank you for your feedback. We are delighted to hear that you were happy with the efficiency of our service and the prompt arrival of your order. Providing a smooth, reliable experience is always our top priority, and we truly appreciate your support. We look forward to assisting you again in the future.

Many thanks
The Team at Chards Coin and Bullion Dealer

Rated 5 out of 5 stars

Excellent as per usual for my monthly…

Excellent as per usual for my monthly investment

9 October 2026
Chards Coin and Bullion Dealer logo

Reply from Chards Coin and Bullion Dealer

Hi Duncan,

Thank you for taking the time to leave such a wonderful review.

We are delighted to hear that you consistently receive excellent service for your regular purchases. Knowing that we continue to meet your expectations for your ongoing investments means a great deal to our team.

We truly appreciate your continued trust and support, and we look forward to assisting you again next month.

Many thanks
The Team at Chards Coin and Bullion Dealer

Rated 5 out of 5 stars

Excellent customer service

Excellent customer service

9 October 2026
Chards Coin and Bullion Dealer logo

Reply from Chards Coin and Bullion Dealer

Hi Mohammed,

Thank you for finding the time to leave us a lovely review.

Many thanks
The Team at Chards Coin and Bullion Dealer

Rated 5 out of 5 stars

Good service.

2 October 2026
Chards Coin and Bullion Dealer logo

Reply from Chards Coin and Bullion Dealer

Hi Dariusz,

Thank you for finding the time to leave us a lovely review.

Many thanks
The Team at Chards Coin and Bullion Dealer

Rated 5 out of 5 stars

Very easy to select and purchase.

Very easy to select and purchase.
Very good communications
Real time tracking of purchases
Great delivery
Fautless

26 September 2026
Unprompted review
Chards Coin and Bullion Dealer logo

Reply from Chards Coin and Bullion Dealer

Hi Alexander,

Thank you for your fantastic feedback. We are delighted to hear that you found our purchasing process so straightforward and enjoyed our updates throughout your order. Providing accurate tracking and an excellent delivery service are key priorities for us, so knowing you had a flawless experience means a great deal to our team.

Many thanks
The Team at Chards Coin and Bullion Dealer

Rated 5 out of 5 stars

Great dealer to buy metals from

Great dealer to buy metals from, straight forward pricing , great website, couldn’t really ask for more from a dealer

1 October 2026
Chards Coin and Bullion Dealer logo

Reply from Chards Coin and Bullion Dealer

Hi Andy,

We appreciate your feedback and are glad you enjoyed your experience with us. We are happy to hear that our clear pricing structure and site navigation met your expectations so well.

Many thanks
The Team at Chards Coin and Bullion Dealer

Rated 5 out of 5 stars

Excellent service

Excellent service, responsive and trustworthy.
I have used them for several years.

1 October 2026
Unprompted review
Chards Coin and Bullion Dealer logo

Reply from Chards Coin and Bullion Dealer

Hi Rick,

Thank you so much for your kind words and for being a loyal customer over the years. We are truly grateful for your continued trust in us, and we are delighted to know that our team has consistently provided you with prompt and reliable assistance. We look forward to serving you again soon.

Many thanks
The Team at Chards Coin and Bullion Dealer

Rated 5 out of 5 stars

Promt and reliable

Promt and reliable , always a pleasure to buy from chards

1 October 2026
Chards Coin and Bullion Dealer logo

Reply from Chards Coin and Bullion Dealer

Hi David,

Thank you for your review.

We are delighted to hear that you consistently experience prompt and dependable service. It is always a pleasure to assist you, and we truly appreciate your continued support and positive feedback.

Many thanks
The Team at Chards Coin and Bullion Dealer

Rated 5 out of 5 stars

Great easy company to deal with and…

Great easy company to deal with and very nice rates as well. Very happy so far. Super friendly staff helps a lot!

7 October 2026
Chards Coin and Bullion Dealer logo

Reply from Chards Coin and Bullion Dealer

Hi Patrik,

Thank you for taking the time to leave such wonderful feedback.

We are delighted to hear that you had a seamless experience with us and enjoyed our competitive rates. Our team takes great pride in providing helpful and welcoming support to all of our customers, so knowing that our staff made such a positive impression on you means a lot to us.

We truly appreciate your support and look forward to working with you again in the future.

Many thanks
The Team at Chards Coin and Bullion Dealer

Rated 5 out of 5 stars

Fast and efficient service

Very fast and efficient service and delivery, at competitive prices.

1 October 2026
Chards Coin and Bullion Dealer logo

Reply from Chards Coin and Bullion Dealer

Hi Anthony,

Thank you for the fantastic 5-star review! We are delighted to hear that you were pleased with how quickly your order arrived and that our rates met your expectations. Providing prompt, dependable service at great value is always our main goal, and we truly appreciate your feedback and support.

Many thanks
The Team at Chards Coin and Bullion Dealer

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