Aztec Candle & Soap Making Supplies Reviews 

33,270
•
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 2,488 reviews, reviewers overwhelmingly had a great experience with this company. People frequently express deep satisfaction with the incredible selection of powerful fragrance oils, smooth website checkouts, and wonderful promotional freebies. Consumers consistently praise the exceptionally fast shipping times, top notch quality, and the very helpful support team that readily assists whenever questions arise during ordering. However, some customers also noted frustrating issues with leaking sample bottles and completely missing items arriving within their delivery packages. A few individuals experienced occasional shipping delays and found it quite difficult to receive a timely email response from support regarding damaged orders.

What people talk about most

Delivery service

Clients share satisfaction on delivery service, frequently highlighting that shipping is prompt and orders... See more

Quality

Users describe positive interactions with quality, consistently highlighting wonderful products, great... See more

Order

People report positive experiences with order, highlighting that the process is smooth and fast shipping is... See more

Customer service

Customers consistently note positive experiences with customer service, praising attentive staff who resolve... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The variety and a rotation of new scented oils is what keeps me as a returning customer. Customer service never fails me. There's always someone available if there's an issue with my order. And I looo... See more

Rated 5 out of 5 stars

The company is great always helpful products always great and on time but you have one person in your office who answers the phone who’s very rude and unkind I don’t know her name I will ask her for i... See more

Rated 5 out of 5 stars

Aztec has consistently provided top notch products, customer service, fast shipping, and accurate orders. Their prices are the best for good quality fragrances, and they continually have sales and ve... See more

Rated 5 out of 5 stars

Absolutely love every scent so far. Ordered 14 different ones and made several candles this weekend. The BBW Leaves dupe is perfection! I’ll be ordering more today. So excited to have found this co... See more



Company details

  1. Craft Store
  2. also in
  3. Art Supply Store

Written by the company

Wholesale premium candle and soap making supplies. Premium fragrance oils, IGI & AAK Soy waxes with guaranteed lowest price, wicks, containers, bases, Crafters Choice brand and so much more

Aztec Candle & Soap Supplies

Written by the company

What customers are saying about us

Contact info

4.8

Excellent

TrustScore 5 out of 5

33K reviews

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4.8

All reviews

(33,270)

2,386 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

It's Aztec!

Excellent selection of waxes,fragrances, containers and melt & pour soaps. Plus absolutely the best pricing of all suppliers in the US. Did I mention outstanding customer service. Remember these words..Aztec Candle & Soap Company!

30 September 2026
Rated 4 out of 5 stars

I love Aztec

I love Aztec. Less one star because it took a couple weeks to get my wax. That's not typical for Aztec, this rating is for this purchase only

30 September 2026
Rated 5 out of 5 stars

This was my first visit to Aztec Candle…

This was my first visit to Aztec Candle Supply & it didn’t disappoint. I had no idea what I was doing lol..but the staff was patient & really helped me find exactly what I was needing. Even 1 of their long time customers was so helpful. I’m over the moon with the wax & FO’s I purchased. I’ll definitely be shopping there again & I recommend it to everyone !!

30 September 2026
Rated 1 out of 5 stars

I’ve been ordering from Aztec Candles…

I’ve been ordering from Aztec Candles for a year or so now and recently bought some glass jars for candles. Big MISTAKE. They came broken and not only didn’t they replace them they said they would refund me for 3 of them and never even did that. And more often than not when I do order fragrance oil there’s at least one of them open and leaking…

30 September 2026
Rated 5 out of 5 stars

I love your products

I love your products! I tried Basalm and Berry for the first time and it absolutely surprised me, its exactly what I needed to complete my Christmas launch!

30 September 2026
Rated 1 out of 5 stars

Poor Communication

I placed an order n September 25, today is October 13 and still waiting on a box of wax. There was no communication that the waxes I had ordered were on back order. I was able to order and pay with no issues. I emailed and was told I would get my boxes shipped on Oct 12, I now have 1 box of the 2. Called yesterday and now the other is to be to them maybe Wed. I would have ordered elsewhere had I known it was on backorder. Customer service told me twice during the call that I had my order shipped and gave me the date it was delivered. I had to tell her twice that I only received 1 of the 2 ordered. She just said "oh, I see that now" and giggled. I've been ordering from Aztec for a few years and this is the first something like this has happened. I just would have liked better communication about my order and the main issue was I was able to order and pay, but no communication at all that the waxes were not available. I do see now that you cant even order the wax I bought as it says back order, but why was that not the case when I ordered?

25 September 2026
Rated 5 out of 5 stars

The candle oils are great

The candle oils are great! Only complaint I have is in shipping I have received two orders that had leaked everywhere and was a huge oily mess. Aztec has great customer service both orders were resent with no problem.

29 September 2026

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