Keep Shopify at your fingertips. Access customer information, order details, and more, right from your Hiver.
“Where’s my order?” It’s the question every store hears most, and the one that should be fastest to answer. Instead, the agent leaves the conversation, searches it in Shopify, matches the email to the customer, finds the order, copies the tracking link and then replies to the customer.
Hiver’s Shopify integration removes the trip. The customer’s details, order history and refunds, all appear in the right panel the moment the conversation opens, so the agent replies with the answer instead of going to find it.
Here’s what you can do with our Shopify integration:
- View customer details and order history beside the conversation. The agent knows who’s writing and what they bought before reading a word
- Answer order questions with complete purchase context, instead of asking the customer for details Shopify already has
- See tracking on every order, with a direct link to Shopify
- Run automations that act in Shopify when a conversation arrives. Update an order or a customer record without an agent stepping in
- Connect as many Shopify stores as you need with Hiver, so your team can answer customer questions with all the Shopify details they need at their fingertips
Every reply goes out, informed by the order behind it. The customer never has to explain their own purchase.
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