Toast Avis 

We have been growing with Toast since 2022 and I honestly wish I had switched beforehand. We went through 3 other POS systems before realizing that there is nothing comparable in the F&B space to Toast. Between local, human representation and responsive account managers, we find we can always reach a person when we need help, which honestly is not just that often. Toast is incredibly curious and always interested in feedback. They continually invest in research and development to bring us new features and add-ons that make our operations smooth and truly lessen the load. They are data driven and at the frontier of what is possible and effective in the food and beverage space.

Toast is a company that takes my business seriously in every aspect. Their product offerings bring true value to help me be more productive and efficient in taking care of my guests and team.

My experience has been great. Although you may find it pricey. It really pays off on the backend.

Toast is THE ultimate partner for merchants. Not only can a business grow within Toast, Toast is constantly innovating and evolving to provide better service, better solutions to positively impact its' customers.

As we’ve continued to grow, Toast has given our teams a platform that is easy to use, reliable, and capable of supporting a multi-location operation. The reporting, integrations, and overall functionality have helped us create a more connected technology stack and given our operators better visibility into the business.

One of the biggest positives has also been the team behind the product. Toast has been receptive to feedback, willing to listen to what restaurant operators actually need, and continues to evolve the platform based on the realities of running restaurants.

There is always room for improvement with any technology platform, but our experience over the last year and a half has been very positive. Toast has become a strong partner for our organization, and I would recommend it to other restaurant groups looking for a platform that can grow with their business.

I have had a wonderful experience over the last four years implementing Toast at my small business in Seattle. Their waitlist feature works great on retaining foot traffic during busier times. Multiple component integrations has been saving our team time, which compounds over small tasks. Our local rep has been amazing at supporting our long term business goals as well, trouble-shooting where needing and following up asap.

We appreciate Toast’s commitment to innovation and their willingness to partner with operators. Their expanding ecosystem helps us streamline operations, empower our teams, and focus more on hospitality.

Toast has had a meaningful impact on our business. They consistently listen to their customers and work to improve their product. Highly recommend.

We use Toast for many parts of our restaurant POS, loyalty, customer management, etc. The data insights and connection through the API to other tools that we also use are best-in-class. I recommend it to most people.

I have used a lot of POS systems during my 20 year+ career and TOAST is the best so far.
The most complete, reliable and keeps improving.

I am very disappointed with my experience using Toast POS. The issues I have encountered have caused frustration and made it difficult. We signed up with toast. They promised all features to be included. Menu creation team denied certain technology. Due to that we didn’t want to move forward as it would impact the business. So we asked for a refund. It’s been 4 months nobody gave us solid response on when we will get. Suddenly someone texted me from toast that it is non refundable. We asked multiple times for the refund but they were trying to ignore complaint and took all the equipments they sent us.

I would like Toast management to take these concerns seriously and review the problems I have experienced. I hope the company will address these issues and provide a satisfactory resolution.

It seems my local restaurant uses this app as go between for Deliveroo and/or Uber eats. It was highjacked by a domain called wix.to and then operates as scam to take your credit card details. I now no longer trust toasttab.com and won't order from this establishment again.

honestly... it is a great service you provide but you make it so difficult to talk to anyone about any particular issue that 2 stars is the best you deserve just based on customer service.

As a customer trying to use the toast app I would say it’s terrible. My order never goes through and just ends up debiting my account. Now I have to wait three to four days for them to refund my account because they are not able to process payments properly.

Do not order thur this place. Did a delivery from Lapo a local restaurant in vandalia illinois. After waiting an hour and 15 minutes called the place and the said food has been dine for a hour and nobody picked it up. List 8 dollars on delivery and 70 dollars on food. This place is a joke

After over a year of owning our new restaurant, and inheriting Toast pos, Toast started emailing the previous owners instead of me. They also placed a mysterious hold on my account even though they have steadily debited my bank account monthly, and have increased our software fees 4-fold without explanation. Still trying to resolve it with Toast without success. It’s been three days so far.

Customer service is horrible the app takes my money saying my order was declined??? How do you take the money from someone’s account and then decline order

If a sales representative named Kelsey Harper reaches out to you, don't believe anything she says. It doesn't help in any way. She makes all kinds of promises until she collects the payment from you and then does not keep any of her promises! I don't recommend toast to anyone!