Shift4 Avis 

Great product received my free card machine and a much lower rate for my small business with no monthly rental fees!

UPDATE – September 16, 2026:
As of today, I still have not been contacted by anyone from the company, despite being told that someone would reach out to me to address this issue.
At this point, it appears to be a pattern: Respond publicly saying that someone will contact the customer and work to resolve the problem, but then nothing actually happens.

I gave them the opportunity to follow up and resolve this matter, but so far — nothing. No call, no email, and no resolution.

If I do not receive a response or a meaningful resolution, I will have no choice but to escalate the matter to the Better Business Bureau (BBB) and explore other appropriate channels to address this issue.

I will update this review again if and when someone actually contacts me and takes meaningful action to resolve the issue.

Ben was prompt to answer the phone. Very patient and sorted my query out quickly

Karen Fabriizi was absolutely amazing, she was there for us every step of the transition. i would recommend her in a heart beat.

Stay Away
They Double Charge
High Swipe Fees
High Yearly Fee for Services I did not Ask For
Long List Of Monthly Junk Fees

They have left me for over 2 weeks without a card reader and now I will not be able take card transactions at a third fair!!!!

Support is useless and never answers.

Bad service and hiring bunch of drunk people who you have to repeat yourself many times and everytime you call for help, make sure to wait 3-4 hours until they pick up …then you have to do this again everyday

Very bad service. When you call for help, make sure to wait 3-4 hours until they pick up and after you explain yourself and explaining them the problem, you will have to call them again and waste another 5 hours then you will have to explain yourself again . I called them on Thursday to change my bank account information, I called them again on Friday to confirm and they said it’s approved, 5 days after no deposit then when I called again and I had to wait for 5 hours until they pick up the phone, I found out they have no idea what I’m talking about, they hired crackheads or drunk people to assist customers. I’m going to cancel them and there are many other companies that have way better service.

We were told it would be a certain cost per month. It was always more, but not quite enough for us to cancel them. Then they charged $300, said it was an annual fee. (We were told annual fee was like $99) We let it go. Then a couple months later the took $700 for something. (Still don't really know what for) Tried to cancel and they said we'd have to pay like $4200 to cancel! Stopped using it, got our bank to refund the $700. They ended up sending labels to return the equipment. We did. Then they said we missed something and would be charged $300 if we didn't return it. We did. Then they charged the $300 anyway. Even though we had proof of delivery. Trying to get them on the phone will literally take HOURS! Even the chat took a couple hours. They finally agreed to refund the $300, then they sent an email saying they can't because they're think we owe them over $3000! We went over every part of our contract. It said nothing about any of these charges. We were told one thing and it was all different. DO NOT USE THEM! YOU WILL BE OVERCHARGED LEFT AND RIGHT!
If only I could give negative stars....

have had them for 5 months, case numbers keep piling up and hold times for support are insane, 2 hours to get a live rep tonight. System is complete trash

My experience with Shift4 has been flawless. I dealt with Zamir, who was honest, transparent, and easy to talk with at any hour of the day answering any question that I had. He managed to beat the rate given to us by our previous card terminal provider; and the service has been top notch. Highly recommended.

Cocoa Street.

Absolute rip off. Started out as a free service. Then changed to exorbitant fees. Also closed a service down but they still were charging me a month later. Stay away

DO NOT USE! I was a loyal customer for over 13 years. When it was time to cancel because more appropriate software for my industry was out, I was told it was an astronomical cost to cancel because my contract "auto-renewed" a couple months prior. So, I opted to pay the minimum and membership fees for 10 months! when I called to cancel I was informed of the annual membership fee that was new this year. I literally only used the service for part of One month of the calendar year! I was told I would have been charged even if I did cancel in January. Then I spoke with a supervisor who told me to call back after the charge went on my account and they would offer deals to refund part of the fee. Every time I called, I was told the call volume was too high and it would hang up on me. I finally got through after being on hold 45+ mins and the agent told me that those deals were over now. Really?! After 13 years and loyal credit card processing (way over market value mind you) for a software that didn't even represent my industry??? Seriously. I could have been saving 500$$ a month on cc processing fees alone for 13 years only for them to disregard my loyalty at the end? DO NOT USE THEM, they literally don't care about small businesses, only about turning a major profit for them. I will be following up with a report FTC and BBB as well as my State Attorney General. Every supervisor said the same thing, "that's just how we do it". I don't know about you, but I would never do business again with a company that just does it (billing scams and tricks) like that.

Exceptionally horrible customer service. I waited for 20 minutes on their chat function only to be told I have to call a number to cancel my account. I have been holding for 25 mins to no avail. I am cancelling my account because every time I try to use this account as a processor with authorize.net I get attacked by card testing scammers. This is despite using every security protocol you can imagine. No issues at all using PayPal as my merchant account. Shift4 also has a lot of misc fees for nothing. I didn't use my account at all to make one sale last month and I was still charge $85.00. Also when I called to cancel my account they told me there would be an early $1000.00 termination fee which is absurd. Not only should I have that fee waived, I expect the $650 I paid a month ago to renew to be returned as well.

Bank posted the deposit later than expected. Was online with Shift4 for about 45 minutes and gave up. I updated this review based on more information. Shift4 didn't prompt this change.

Do NOT use this company. Sales person promises the world but then they nickel and dime you. Have no customer support. Different answers to same questions. POOR SERVICE.

Dreadful customer service, when ringing in, the lines sound dreadful and as if your in a wknd tunnel, I think they need to get a better connection to India. Took 19.5 minutes to be answered for him to keep saying he could not understand me. My transactions are not showing up on the portal and they just keep trying to fob me off, it’s my money and it’s scary when you don’t know if you will get it or not. They might be cheaper than who I was using. But I never had any trouble in 9 yrs. just wanted to pay a little less % fee, i’m happy to pay the little extra for piece of mind.

I have been with Shift since 2023, but it has been the worst choice ever. Since I started with this company, I have always had issues with the equipment. They take money from your bank account whenever they want. You have to wait an hour or 2 for someone to answer the phone. I was charged over $1,500 for annual charges. I called several times and asked to talk to a supervisor after waiting for 2 hours. She stated that she could only give me back over $ 300. I told her that I would get a lawyer to get the rest of my money and get out of this company because she stated that my contract had been extended. I never received the money. Then I called back, and I was told that the offer was declined. The supervisor decided to write in her notes that I declined the offer just because they don’t want to return the money. I am not satisfied with this company. I could never recommend it to anybody

I had a one year contract with them and when I trieds to leave, they said I have an "Implied" Contract, which, by using their service, automatically meant that I am signed up for an annual contract. Where is this contract? In their terms and conditions. Buried there.

After they charged us $1300 without properly notifying us (they said it was on their announcement page, which as a business owner, you're never going to look at that), then when I tried to leave, they said they would send me to collections if I tried to fight that charge. Please, if you're reading this, run from shift4 as fast as possible. Use any other POS. No one uses hidden fees and deceptive behavior as they do. Don't look at the fake reviews; read the real business owners' perspectives, and listen to our warnings; Shift4 is straight up evil.