Achat pour mon mari et moi, Paris/Bayeux mais séparés moi voiture 3 et lui voiture 6. Je me suis dit que c'était parce qu'il y avait beaucoup de monde. En fait, je n'avais du début jusqu'à la fin pers... Voir plus
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Train à l'heure. Sièges confortables. Place suffisante pour les bagages dans le train SNCF Milan Chambéry. Nourriture correcte. Employés accueillants. Un gros bémol cependant. Ce que j'aurais aimé,... Voir plus
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À propos de l'entreprise
Écrit par l'entreprise
Rail Europe is a global travel tech company and the reference brand for European train booking. We have been the trusted partner of the travel industry and train operators for 90 years. International travellers who want to travel by train easily throughout Europe can book directly through our website and app. We sell around 2.5 million European train tickets every year. Our catalogue of products includes more than 100 brands such as SNCF, SBB, Eurostar, Thalys, Trenitalia, Italo, DB, Renfe, ÖBB, SNCB, NS, OUIGO Spain and National Rail, and rail passes including the Swiss Travel Pass and Eurail Passes.
Coordonnées de contact
Paris, France
- raileurope.com
4,3
Excellent
105 k avis
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Réponse de Rail Europe
Hello,
Happy to know that your booking went smoothly. Wishing you an incredible journey!
Paris / Bayeux
Achat pour mon mari et moi, Paris/Bayeux mais séparés moi voiture 3 et lui voiture 6. Je me suis dit que c'était parce qu'il y avait beaucoup de monde. En fait, je n'avais du début jusqu'à la fin personne à côté de moi et pareil pour mon mari. Du coup, il est venu me rejoindre mais j'avais demandé en haut, nous étions en bas. Question : si j'avais été avec un enfant, j'aurais été séparée de lui ?? Bravo RAIL EUROPE il y a encore du travail à faire !!!
1 octobre 2026
Réponse de Rail Europe
Hello Caroline,
Thank you for sharing your feedback with us. We're genuinely sorry to hear that you and your husband were separated on your journey from Paris to Bayeux, especially when the train ultimately had empty seats next to you both. We completely understand how frustrating it is to expect a shared trip and wind up in different carriages.
To answer your question directly: if you were traveling with a child, the rail operator's system is designed to prioritize keeping adults and minors together. However, for adult bookings, the seating logic is handled entirely by the train operator’s reservation system, not by Rail Europe.
As an official ticket distributor, we pass along the live inventory and seat assignments provided directly by the rail network. For French regional trains like the Nomad/TER, the operator does not allow distributors to offer a specific seat selection. Instead, you can choose your general seating preferences, and the system automatically assigns the best available match at that exact moment.
It is very likely that the empty seats next to you were actually booked by other passengers when you bought your tickets, but those travelers either cancelled later or simply didn't show up for the journey. Had those seats been unassigned at the time of your booking, the system naturally would have placed you together.
For future reference, if you ever find yourself in a similar situation where the assigned seats aren't ideal, we always recommend speaking with the onboard train conductor. As you experienced, there is often flexibility once the train departs to swap seats or move to a vacant row.
We appreciate you bringing this to our attention, as your feedback helps us continually advocate for better seating flexibility with our rail partners.
App trop compliquée
App trop compliquée. J’ai interrail pass et pour les réservations je dois me tourner vers vous. Puis première classe devient deuxième classe.
3 octobre 2026
Réponse de Rail Europe
Hello Paul,
Thank you for sharing your feedback. We're truly sorry to hear that your experience with our platform and reservation process didn’t meet your expectations, especially regarding your seat class.
We’d love to clear up a few things to help make your upcoming journeys much smoother:
Choosing Your Seat Class:
When you book reservations on our website, our system automatically selects the lowest class of service by default. To travel in first class, you just need to manually select your preferred higher class before finalizing the booking.
Our below guide can help you know where you can find the list of available classes of service while booking:
https://help.raileurope.com/article/41648-how-to-purchase-first-class-seats-on-trains
Getting the Most Out of Your Interrail Pass:
We want to make using your pass as simple as possible. We have a dedicated guide to help you get started: https://help.raileurope.com/article/43899-getting-started-with-your-eurail-mobile-pass
For even more tips, you can visit the "Help" section at the top right of our homepage. Just type in a keyword like "Interrail" to see all the relevant guides for your specific topics of interest.
Our App vs The Rail Planner App:
If you are using our "Rail Europe app", it can sometimes feel a bit unfamiliar at first glance. However, once you take a moment to explore it, most travelers find it very straightforward and easy to navigate!
That said, please ensure you are not experiencing issues with Eurail's official "Rail Planner app" instead. If the trouble is with their app, you will need to reach out directly to Eurail Support for assistance.
If you run into any more trouble or need help adjusting future bookings on either our website or app, please don't hesitate to reach out to our customer support team. We're always here to help you get back on track.
To reach out to our team, simply select the "Help" option at the top of our website homepage, then choose the "Rail Europe Support" tool at the bottom right to access our Chatbot. From there, you can either click on the "Contact Us" tab directly or if you're in the middle of a conversation, click the three dots on the top left corner and select "Contact us".
Réponse de Rail Europe
Hello Catherine,
Good to know that you found our booking platform easy to use. Wishing you an incredible journey!
Réponse de Rail Europe
Hello Josette,
Thank you so much for your wonderful review! We are delighted to hear that you experienced simplicity, efficiency, and clarity using our platform - these are exactly the standards we strive to deliver every day.
We truly appreciate your support and look forward to serving you again soon!
Réponse de Rail Europe
Hello Elisabeth,
Thank you for the lovely feedback! We are delighted that you found our booking process quick, easy, and professional. It was our absolute pleasure to assist you, and we wish you a fantastic trip!
Réponse de Rail Europe
Hello Kim,
Thank you for the 5-star review! We are delighted to hear that you found our booking process quick and easy to use. Have a wonderful trip!
Réponse de Rail Europe
Hello Nabil,
Thank you for sharing your feedback with us! We are very happy to hear that your experience was good, easy, and quick. Wishing you a wonderful trip!
Réponse de Rail Europe
Hello Bruno,
Good to know that you found our booking platform easy to use. Wishing you an incredible journey!
Good site overall.
20 septembre 2026
Réponse de Rail Europe
Hello Herve,
Thank you so much for taking the time to leave us a 4-star review. We are very glad to hear that you found the website good overall!
We always want to provide the best possible experience for our users, so if there is anything specific we can do to make the site even better and earn that 5th star on your next visit, please don't hesitate to let us know.
Thank you for choosing us, and have a wonderful day!
Réponse de Rail Europe
Hello Christine,
Good to know that you found our booking platform easy to use. Wishing you an incredible journey!
Réponse de Rail Europe
Hello Mauger,
Thank you so much for the 5-star review! We are delighted to hear that your booking experience was quick and clear, and that everything went perfectly smooth for you.
We always want to make planning train travel as straightforward as possible, so it's wonderful to know we hit the mark. Thank you for choosing Rail Europe, and we wish you a fantastic journey ahead!
Tout s'est conclu rapidement
16 septembre 2026
Réponse de Rail Europe
Hello Jean,
Happy to know that your booking went smoothly. Wishing you an incredible journey!
TOUT MARCHE BIEN E CORRET
8 septembre 2026
Réponse de Rail Europe
Hello Pedro,
Thank you for your review! We are glad to hear that everything worked smoothly and correctly for you. Delivering a reliable experience is always our goal, and your feedback lets us know we are on the right track.
le système de multi-réservation…
le système de multi-réservation fonctionne très bien, l'interface et assez simple, bonne experience
2 août 2026
Réponse de Rail Europe
Hello Franck,
Thank you so much for the fantastic 5-star review! We are thrilled to hear that our multi-booking system worked smoothly for you and that you found the interface simple and easy to use. Making complex journeys easy to book is exactly what we aim for, and your positive feedback means a lot to our team.
We look forward to helping you book your next train adventure!
Très bon périple en train
Très bon périple en train ; le seul souci étant le retard des trains allemands qui nous ont fait loupé notre correspondance vers bratislava
26 avril 2026
Réponse de Rail Europe
Hello,
Thank you for your feedback. We are pleased to hear you had a very good train journey overall.
We also understand how frustrating it can be when a delay causes you to miss a connecting train. As a distributor, disruptions such as train delays are beyond our control and are the responsibility of the operating rail carriers. We will share your feedback with the relevant rail operator and look forward to assisting you on your future journeys.
Réponse de Rail Europe
Hello Francis,
Our team is dedicated to providing our customers with the easiest possible booking experience at cost-effective rates. Thanks for your feedback and have an incredible journey!
Site internet convivial et efficace
Site internet convivial, facile d'utilisation. Efficace pour les recherches.
Historique des voyages bien pratique.
Explications claires des détails des voyages et de prix.
24 août 2026
Réponse de Rail Europe
Hello Jean,
Thank you for the great feedback! It is wonderful to hear that you found our website efficient, easy to navigate, and that our trip history feature comes in handy for you. We work hard to keep our pricing and trip details as clear as possible.
We look forward to helping you plan your next trip!
Super service à la clientèle
Super service à la clientèle, très bonne équipe pour la résolution de problèmes, équipe professionnelle.
12 août 2026
Réponse de Rail Europe
Hello Alain,
Positive feedback like yours is what motivates our Customer Support staff to do better each and every day. Appreciate it!
Votre site est facile à utiliser
Votre site est facile à utiliser.
Les choix d'horaire sont assez variés.
11 août 2026
Réponse de Rail Europe
Hello Josee,
Thank you for the wonderful 5-star rating!
We are happy to know that you find our website easy to use and that our varied scheduling options help you plan your trips effortlessly. Making travel options accessible and comprehensive is exactly what we strive for.
We appreciate you taking the time to share your experience. Safe travels!
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