NetSuite Avis 

This company only cares about ARR and nothing else. They're a law firm masquerading as a software company and they have it in their contract that no matter what, you are paying even if they don't perform or the software doesn't do what they told you it would do. Stay away. I learned the hard way and hopefully this saves someone else the money and time. Trust the reviews.

Believe that they deserve every bit of their 1.5 rating which is too generous IMO.
After the checks clear the support and "we are here for you" sales pitch disappears just as you would expect from sales once the contract is signed.
The support team is useless and ineffective.
Every time someone gets a hold of a case you have to start all over again telling the story.
NO ONE READS THE CASE FILE BEFORE???

NO COMPANY WANTS TO PAY 10's of thousands +
PLUS MONTLY TO THEN HAVE TO TROUBLESHOOT ISSUES OR USE SUITE ANSWERS>>>NO ONE><<<

Stay As Far Away As You Can.
Do not invest anytime listening to the sales pitch or the "care" you will receive after the ink dries, because you won't get it.
Then they have the audacity to ask you to complete a survey after receiving virtually no help from support, chat or a account manager. It's just laughable.

ABYSMAL COMPANY & PRODUCT.
Period. End of Sentence.

An absolute disaster. The sales team has no communication with the implantation team, many of whom are not strong English speakers… the account managers are horrible. We had to threaten to sue before anything was even remotely handled. For the price, it is one of the worst investments we have ever made. I absolutely will avoid doing business with them in the future and greatly regret not choosing Sage to handle our accounting.

dont go near them if your contomplating it. The renewal trap is out of hand and akin to dealing with a upvc window salesman in the 80's. They will give you a heavily discounted solution to sign up and then take it awayvery quickly knowing that you wont want to switch ERP's again. cost of solution hs gone up 45% in two years. Even if you remove functionality to try and save cost they will just adjust the discount to ensure you still pay over the odds. Dont get trapped!!!!!

Terrible implementation. ZERO support once you go live unless you pay a fortune to get help with their system that doesn't work properly. Need to pay them to fix things that they haven't done right. Extremely slow on fixing any issues you have.

NetSuite seems to have been created to make it more rather than less difficult to track time and expenses. The defaults for keystrokes don't make logical sense, and there are too many fields that a user needs to remember to fill in (more or less a "manual" remembrance).
The only program I've used that is more cumbersome is WorkDay.

The worst finance system by far absolutely abysmal.

My company tied the ERP for few months. The idea of reducing manual work with automation is great, but there were troubles with creating user accounts. Fast set up good requires IT knowledge

I wish we had quicker and more detailed rollout....

Un servicio excesivamente caro para el pésimo y lento soporte, los tiempos de respuesta ante cualquier eventualidad literalmente es de días, para facturación mexicana no estan adecuados hay que recurrir a programadores externos para solucionar el problema

Our company experienced major structural changes a few months after signing with NetSuite, and we no longer have the personnel or time required to implement their system. Unfortunately, NetSuite has been completely unwilling to work with us on canceling our plan, even though we have not begun using the product. They are insisting that we pay for the full remaining two‑year term, regardless of our situation.
Be aware that once you sign, you are essentially locked in. Make absolutely certain you are ready to commit long‑term, because canceling is not an option. Additionally, the onboarding process is extremely long, resource‑intensive, and, in our experience, quite painful.

Es muy lento el proceso y burocrático en todos los sentidos, al menos acá en México así es. El sistema es complejo y poco gestionable. Se tarda mucho es hacerse una venta con factura, no puedes manejar pesos y dólares en un solo pedido. Esto daña mucho y ralentiza todo.

Was with NetSuite for many many years. After asking for an extension on payments one year when our founder and boss passed away, they refused and basically held years of data at ransom saying it will get deleted eventually if we don't pay - THEY WILL hold your company at ransom and keep charging you more. Very dishonest company, they will lie and onboard you, then start charging you for every click you make with the program - STAY AWAY

Extremely rude customer service. Gave me the runaround for 30 minutes, wouldn't connect me to a rep who would give me pricing, and when I finally told him my average buisness revenue, the rep goes "you're not a good fit." When I asked WHY, he said that the starting price was over $1,000 for the services. After thirty minutes of asking for prices, he finally told me only when he realized my buisness was too small. Wasted so much time. Plus, after finding out what my buisness made, he was blatantly rude in chat. Short answers, no politeness, and cut off the conversation without finishing it.

NetSuite is a challenging system which is very expensive compared to equal competitors. Have had many challenging points in set-up and getting good support but recently they removed the negotiated % discount that was present at start of contract. This was because we weren't growing the use/costs. They are now twice as expensive as other systems. Avoid, not trustworthy

Never encountered such a useless platform in my life. It can't even cope with as few as two concurrent connections. Utterly hopeless for a regional business with a couple dozen retail outlets.

Platform developed in 90's and they are trying to introduce AI features? Why don't you bring your software up to the year 2020 at least first. Unintuitive, bulky and slow.

We’ve paid Oracle NetSuite tens of thousands of euros annually, and yet when we urgently needed clarity on license status, faulty plugins, or disappearing data, support was non-existent. No working phone numbers in our country, no visible expiration info in the admin panel, and no way to reach an account manager. Even our finance department’s repeated emails were ignored.

We can’t open support cases. We can’t find a contact person. And we have no idea when access will be shut off. Call 5 different phone numbers and part of them don't exists, another part kicks you out of the queue and call back requests are left for what it is.

NetSuite's support model is designed for enterprise bureaucracies, not real-world users who need answers fast. This WILL cost you precious time and effort. If you value transparency, accountability, or even basic customer service — look elsewhere. This framework needs to disappear.

DO NOT SIGN UP. DO NOT.
Netsuite is an accounting system; overpriced and masquerading as a CRM/usable system.

I have been stuck on netsuite for about 13 years...it was ok back in the data for $15,000.

Over time, migrated our websites off to shopify - thank the lord. Our email marketing to better system...all that is left is an overpriced accounting system.

I'm finally making a move after many years of planning/analyzing as a small 3.5 million dollar business.
Netsuite is the worst user interface/system you could possibly design. The Oracle database on backend is powerful and only positive....however, it has memory clearing/caching problems. (won't update/delete an address or name from a ship to, etc).

The worst part is there is NEVER a good default config for anything. You are just left with this enterprise level CLUSTERF of things to configure. Transaction templates that don't autoformat, fields that are too small. You need a consultant for 90% of what you do and I have master's in IT.
Thanks the LORD for chatGPT to ask for instructions, scripts and processes. It ALMOST makes you able to update what would just be a few clicks in any Zoho system.

The renewal process is worse than a used car salesman. Your NORMAL price would be $250,000 but we gave you a 70% discount to bring it down to the price of $40,000.
They are 100% contentious, raise prices every year like it's TX property tax. Provide no useful feature or updates. The email system and DKIM is clunky and spammy at best.
We only have 3 users. Moving to Zoho and never looking back.

Netsuite potential users. Just don't. Don't. Don't.

I look forward to netsuite closing it's doors/shuttered by Oracle...or you better re-code it from scratch.

Their LATEST "offer" was $45,000 with minimum 2 year contract! hahaha

The truth? Yeah it’s like everyone says - Net Suite customer service was terrible from day one. And the Oracle software is old fashioned and clumsy. Oracle sales totally lie to prospective customers and promise easy to use and modern, which it’s NOT, obviously. After 7months of wasting our staffs time system is not even functional. We contacted a lawyer to file for damages, but decided it’s just not worth wasting our time or resources. Just move on, and for sure Oracle and Net Suite will go out of business soon anyway. That will of course be great for all the potential victims they have not targeted yet.

Don’t touch it. Not if you want your business to survive. I worked for a small UK based firm and we used an old software that yes was getting old and tempremental and the company was ambitious (more than its wallet would allow) and a company like netsuite sweeping in with fancy ideas and “we can do this and we can track products from source to out the door” sounds great but maaaaaan don’t believe then because they cause massive problems.

First is the cost £100,000 and for that you get precious little. They claimed to be building Netsuite specifically to the companies needs but pushed it back so many times because it was never for purpose. They never gave proper training to any staff just you tube videos and when I complained bitterly about this the management of Oracle tried facing me off about it in a suprise meeting (I was on teams with their developers and the Director just joined) and I wouldn’t back down. They launched the software a year over due and it wasn’t fit for purpose and the data they entered and had lifted from our original software package had all been entered wrong. Credits were down as invoices. Figures were wrong. No one had the correct permissions and the roles on the software didn’t fit the job role. It was a mess. Oracle blamed Proton but we gave them access to the software, all the facts and figures and a clear point to move from one to the other. I got the banking to finally balance after 3 months of unpaid overtime trying to sort out their mess only for them to coming in using a back door they had built in and undo the work. I raised complaint after complaint to my Management at Proton and red flags as payment systems weren’t set up properly. It was supposed to draw the statement off the mark everyday and then I check the postings off that it did automatically and it never worked. Never. And worse the developers would come in and change user settings removing permissions with out telling you.

The money Proton sunk in and the ensuing mess a netsuite created meant we couldn’t right it. We couldn’t track things or keep track of invoicing as things just disappeared or their developers cancelled off with no explanation. Not been able to run supplier payments and it not drawing all the information through properly made the system unreliable and Feo what I hear it was the same for the stock side.

When you raised complaints you were told it was your lack of understanding of the system and training (what training!) I even took their guides home on a night and spent hours listening and reading. This system doesn’t work and should not be touched with a 10 ft pole. Use sage it’s simpler but at least it won’t bankrupt the company you work for. They preyed on an over ambitious small company, took the money and left the staff redundant. It’s a cautionary tail.