Not the car initially reserved
Not the car initially reserved. Pickup was not inside of airport, we waited as if waiting on an uber
Antwort von Gofastpass
Dear Resha,
Thank you for sharing your feedback. We’re sorry that the pickup experience did not fully match your expectations, including your concern regarding the vehicle provided.
We would, however, like to clarify what occurred with your airport pickup. Our reservations normally include Meet & Greet service inside the terminal. At the time of your arrival, the airport parking area was experiencing unusually high occupancy and congestion. To avoid having you wait unnecessarily while the driver attempted to access and park in the terminal parking area, our driver used our alternative pickup procedure.
Instead of meeting you inside the baggage claim area, the driver coordinated the pickup just outside the baggage claim level, only a short walk from the terminal exit. According to our service records, our team and driver remained in communication with you throughout the process to coordinate the meeting point.
This adjustment was made specifically to provide a faster pickup and minimize additional waiting after your flight — not to reduce the level of service provided. We understand, however, that this differed from the traditional inside-terminal Meet & Greet experience you were expecting, and we apologize for any inconvenience or confusion this caused.
We appreciate your feedback and will continue working to make alternative airport pickup procedures as clear and seamless as possible for our passengers.