Der Fahrer kam einfach nicht und hebte nich einmal mehr ab!…
Wir hatten um 15:00 ein Taxi bestellt zum Flughafen, jedoch war er 1h später immer noch nicht da. Am Telefon meinte er, dass er in Fünf Minuten da ist und danach hat er nicht mehr abgehebt und er sprach fast nur spanisch!
Wir mussten uns danach ein Uber bestellen und sind 1h30min zu spät am Flughafen angekommen!
Nie wieder!
Antwort von talixo
Dear Markus Postl,
Thank you for sharing your feedback. We deeply regret the inconvenience caused by your recent experience with our service.
We understand how stressful and frustrating it must have been to wait for a taxi that didn’t arrive on time, especially when needing to catch a flight. Clear communication and punctuality are critical, and we are truly sorry that we failed to deliver on both fronts.
For further investigation, if your booking was made through one of our partners, we recommend raising an official complaint directly with them. However, we will also escalate this matter from our side. Please email qa@talixo.com with your booking information, including your email address and booking reference, so we can follow up appropriately.
Your experience does not reflect the standard of service we aim to provide, and we are taking steps to ensure such incidents are avoided in the future.
Once again, we sincerely apologize for the inconvenience caused and hope you might consider giving us the chance to provide you with a better experience in the future.
Warm regards,
Talixo QE Team