Avoid this company at all costs.
Avoid this company at all costs.
My experience from start to finish was extremely disappointing.
I paid a £300 deposit three weeks in advance to secure the booking. Then, less than 48 hours before the appointment, I was asked if the booking could be moved. I explained this wasn’t possible due to other arrangements, and I found the communication abrupt and unprofessional.
I was told the team would arrive at 11:00 am, but they turned up at 7:30 am without any prior phone call or message.
The quote stated they would use an industrial vacuum and steam mop all floors. Instead, they arrived with a Henry vacuum and a standard mop and bucket. When questioned, I was told the steam mop had broken on the previous job, which I found difficult to understand given they had arrived at my property at 7:30 am.
By around 1:30 pm, the team said they had finished despite many of the quoted tasks still not being completed. The office initially encouraged us to point out anything that had been missed so it could be rectified. However, after we asked for the agreed work to be completed, we were later told we had been “rude” and the team was instructed to leave.
After they left, the carpets still hadn’t been vacuumed, the oven hadn’t been cleaned, and many surfaces looked as though they had simply been wiped over, smearing dirt rather than removing it. I ended up having to clean the property myself, completely defeating the purpose of hiring a professional cleaning company.
When I requested my money back, I was told the team were “stuck in traffic on the M4”—despite them having already attended my property and left. This response gave me very little confidence that my complaint was being taken seriously.
During the visit, members of the team also made comments about their employment status and being paid in cash. I found those comments concerning and unprofessional.
Overall, this was an extremely poor experience, and based on my experience I would not recommend this company.