MuseScore Bewertungen 

Antwort von MuseScore

Vor 21 Stunden

Hello,

Our team can help you review the €179.99 transaction, identify the product or membership associated with the payment, and clarify the available refund procedures. If you share your order reference and the email address linked to your MuseScore account, our support team can examine the relevant records and explain the next steps for your request. We also appreciate feedback about the usability of our website and the clarity of the information provided during checkout, as customer experiences can help identify areas for improvement. MuseScore is committed to operating in accordance with applicable laws and consumer protection requirements, and we do not intentionally deceive customers. Please contact our support team so we can look into your individual case and provide guidance based on the transaction details.

Community manager
community@mu.se

Antwort von MuseScore

Vor 21 Stunden

Hello,

We can help you review your membership details and clarify the available options for cancellation and payment management. If you contact our support team with your order reference and the email address associated with your account, we can check the relevant records and guide you through the appropriate steps. We also value feedback about how easily customers can locate account settings and manage subscriptions on our website. Clear navigation and accessible information are important parts of the customer experience, and your comments can help highlight where further improvements may be useful. MuseScore is committed to complying with applicable laws and consumer protection requirements, and we do not intentionally mislead our customers. Our team is available to provide individual guidance and explain the options applicable to your account.

Community manager
community@mu.se

Antwort von MuseScore

Vor 3 Tagen

Hi,

Our support team can help you review the MusicXML purchase, the PayPal checkout details, and the subscription information associated with the transaction. If you share the purchase date, order reference, and the email address linked to your account, we can look into the available records and clarify the conditions that applied at checkout. We can also explain how to manage or cancel a membership and outline the appropriate process for submitting a billing-related request. MuseScore is committed to transparency, compliance with applicable laws, and respect for consumer protection requirements. We do not intentionally mislead customers, and we are available to help you understand the details of your transaction and the options available in your particular case.

Community manager
community@mu.se

Antwort von MuseScore

Vor 6 Tagen

Hello,

Our Community team can help clarify the purchase conditions, membership options, and subscription terms associated with your MuseScore account. We want customers to have a clear understanding of the available services and the conditions that apply before completing a transaction.

If you would like us to review a particular purchase, please contact us with the relevant order information. We can examine the account and transaction records, explain the applicable terms, and guide you through the appropriate process if you have further questions about a membership or billing matter.

Please reach out to community@mu.se using the email address associated with your MuseScore account. Including the purchase date and order reference, if available, will help us locate the relevant information and provide more specific guidance.

MuseScore operates in accordance with applicable laws and consumer protection requirements. We do not intentionally mislead our customers, and we take questions about transparency and purchasing conditions seriously. We are happy to help clarify the details of your individual case.

Community manager
community@mu.se

Antwort von MuseScore

Vor 6 Tagen

Hi,

Our team can help investigate the PDF file and identify why the musical notation may not be displaying as expected. We want you to be able to access your purchased sheet music in a usable format and can help determine the appropriate troubleshooting steps.

Please contact community@mu.se and include the email address associated with your MuseScore account, the title of the score, and your order information if available. It would also be helpful to mention which PDF viewer or device you are using, as this can help narrow down possible compatibility or rendering issues.

Depending on the file and your setup, we can help guide you through checking the download, opening the document in a compatible PDF reader, or identifying whether the file itself requires further review by the support team.

MuseScore operates in accordance with applicable laws and requirements, and we are committed to providing assistance with legitimate product and access questions. Our team will be happy to help you work toward a suitable solution.

Community manager
community@mu.se

Antwort von MuseScore

7. Okt. 2026

Hello,

Our Community team can help review the purchase and account information connected with your MuseScore transaction and clarify the membership status associated with the account.

If you intended to purchase an individual score, we can examine the relevant order records and explain the terms and account status associated with that transaction. We can also help with the appropriate process for a billing or refund request where further review is required.

Please contact community@mu.se using the email address associated with your MuseScore account and include the purchase date, order number, and payment details if available. This will allow us to locate the relevant transaction and provide assistance based on the actual account records.

MuseScore operates within applicable laws and consumer requirements, and we do not intentionally mislead our customers. We are committed to providing clear information about our services and are happy to help clarify the circumstances of your account.

Community manager
community@mu.se

Antwort von MuseScore

2. Okt. 2026

Hey,

Our team can help review the purchase and membership information associated with your account and clarify the payment details connected with the transaction.

Where a customer has questions about an additional membership charge following a sheet-music purchase, the relevant account and transaction records allow us to establish exactly what was associated with the purchase and what terms applied at that time. We can also help direct your request to the appropriate support process for further account-specific review.

Please email community@mu.se from the email address associated with your MuseScore account and include the purchase date, order number, and payment details if available. This will help us identify the relevant transaction and provide information specific to your case.

MuseScore operates within applicable legal and consumer requirements and does not intentionally deceive its customers. Our Community team is available to help clarify the transaction and explain the appropriate next steps.

Community manager
community@mu.se

Antwort von MuseScore

1. Okt. 2026

Hi,

We are happy to help clarify the account and payment information connected with your MuseScore purchase. When there are questions about a trial, an offer, or a recurring payment arrangement, the most useful step is to review the specific transaction and account history.

Our team can check the relevant membership status, explain the terms associated with the transaction, and help clarify what payment arrangements are currently active or have been cancelled. We can also provide guidance on the appropriate account-management options.

Please email community@mu.se from the address associated with your MuseScore account and include the relevant purchase date, order information, or PayPal transaction details if available. This will allow us to locate the correct account and investigate the matter accurately.

MuseScore follows applicable legal and consumer requirements, and we aim to provide customers with information about their transactions and services in a clear and transparent manner. We will be glad to help with the account-specific details.

Community manager
community@mu.se

Antwort von MuseScore

1. Okt. 2026

Hey,

Our Community team can help you review the purchase and membership information associated with your account and explain the available cancellation and account-management procedures.

For questions involving an individual sheet-music purchase and a membership, the account records are important because they allow us to determine the exact transaction details and the terms that applied at the time. We can also help direct you to the appropriate support channel if further action is needed on the account.

Please contact community@mu.se using the email address connected to your MuseScore account. Including the order number, purchase date, and any relevant billing information will help us locate the transaction and provide more specific assistance.

MuseScore operates within applicable laws and consumer requirements. We do not seek to deceive customers, and our team can provide clarification based on the actual account and transaction information.

Community manager
community@mu.se

Antwort von MuseScore

30. Sept. 2026

Hi,

We understand how important it is to have clear information about a purchase, any membership associated with it, and future billing before making a decision.

We can help review the transaction and account history to clarify exactly what was selected, what terms applied at the time, and what membership status is currently associated with the account. If you are unable to resolve the matter through the available support flow, our Community team can help direct your request to the appropriate channel.

Please contact community@mu.se using the email address connected to your MuseScore account. Including the transaction date, amount, and order information will help the team locate the relevant records and review the matter efficiently.

MuseScore operates its services in accordance with applicable laws and requirements, and we take questions about billing transparency and customer communication seriously. Our team is available to help clarify the individual circumstances of your case.

Community manager
community@mu.se

Antwort von MuseScore

29. Sept. 2026

Hello,

Thank you for providing the purchase date and the details of the additional charge. I can help review the account because the subscription history you describe can be checked against the existing annual subscription, the September transaction, and the subsequent billing records.

MuseScore operates its payment and subscription services in accordance with applicable laws and regulations and does not intentionally deceive customers. If there are multiple subscription records associated with an account, I can help establish how each record appears in the system and review the relevant payment and cancellation information.

Please email community@mu.se with the email address associated with your MuseScore account, the €0.99 purchase information, the €44.99 charge, and any reference for the existing annual subscription. If you have already contacted support, please include the case number or previous correspondence. I can help review the matter and clarify the available refund and cancellation options.

Kind regards,

Aydar
Community manager
community@mu.se

Antwort von MuseScore

28. Sept. 2026

Hi,

Thank you for providing the details of the purchase and PayPal transaction. I can help check the MuseScore account and payment history to determine how the subscription is recorded and what information is available regarding the transaction.

MuseScore operates within applicable laws and regulations and does not intentionally deceive customers. Payment questions are best handled by reviewing the individual transaction and account records, particularly when the customer believes the account status does not match their understanding of the purchase.

Please send the email address used for the MuseScore account, the date of the €0.99 purchase, and the €44.99 PayPal transaction details to community@mu.se. If you have a PayPal transaction ID or receipt, please include it so I can help identify the relevant payment and review the case.

Kind regards,

Aydar
Community manager
community@mu.se

Antwort von MuseScore

28. Sept. 2026

Hi,

Thank you for providing this update. It is helpful to know that the matter was ultimately reviewed and that a full refund was instructed. I can also help clarify the account status if there are still questions regarding the subscription or any future billing.

MuseScore handles payment and refund matters in accordance with applicable laws and regulations and does not intentionally deceive its customers. Once a refund has been authorized, the timing of the funds reaching the original payment method can depend on the payment provider and transaction processing.

If you would like the account status checked, please contact me at community@mu.se with the email address associated with the account and the relevant transaction or refund reference. I can help verify the available information and clarify whether any further action is required regarding the subscription.

Kind regards,

Aydar
Community manager
community@mu.se

Antwort von MuseScore

22. Sept. 2026

Hi,

We can help review the €0.99 sheet-music purchase, the subsequent €44.90 charge, and the cancellation and refund history on your account. If you have already received a response stating that the subscription could only be cancelled for a future date, we can also review the circumstances and account records behind that decision.

MuseScore always acts within applicable laws and regulations and does not intentionally deceive its customers. Questions concerning cancellation, refunds, and subscription terms should be assessed according to the specific transaction and the applicable terms, and we are happy to help clarify the details of your case.

Please contact community@mu.se with your MuseScore account email, the purchase date, the date and amount of the €44.90 charge, and any previous support or transaction reference. We can review the account history and help explain the available options for your individual case.

Kind regards,

Aydar
Community manager
community@mu.se

Antwort von MuseScore

21. Sept. 2026

Hello,

We can help review both payments, the failed download attempt, and the subscription cancellation status on your account. The fact that the first payment appeared not to complete and you subsequently made another payment is important information that can be checked against the transaction history.

MuseScore honors applicable laws and regulations and does not intentionally deceive customers. We also want customers to be able to manage their subscriptions clearly, so if a cancellation button was unavailable on your account, we can investigate the account configuration and relevant subscription status.

Please contact community@mu.se with the email address used for your MuseScore account, the dates and amounts of both payments, and any PayPal transaction references if applicable. We can review the account and help clarify the download, duplicate payment, and subscription situation.

Kind regards,

Aydar
Community manager
community@mu.se

Antwort von MuseScore

21. Sept. 2026

Hello,

We can help review the €44.99 payment, the cancellation you completed, and the refund that followed. It is useful that you have already received the amount back, and if you have questions about the subscription period or the handling of the payment, we can check the relevant account records.

MuseScore always operates within applicable laws and regulations and does not intentionally deceive or mislead customers. We also respect customers' rights concerning subscriptions and payments, with each case considered according to the applicable terms and circumstances.

Please contact community@mu.se with your MuseScore account email, the original purchase date, the date and amount of the subscription charge, and any previous support reference. We can review the account history and provide clarification about what happened in your particular case.

Kind regards,

Aydar
Community manager
community@mu.se

Antwort von MuseScore

21. Sept. 2026

Hi,

We can help confirm the cancellation status of your 7-day trial and check whether any payment has been or is scheduled to be collected from your account. Since you received a cancellation confirmation, that confirmation and the account history can be used to verify the current subscription status.

MuseScore operates within applicable laws and regulations and does not intentionally deceive or mislead customers. We also appreciate that you are willing to pay for sheet music and use MuseScore's music tools, and we want subscription-related information to be clear enough for customers to make informed choices.

If you would like us to verify everything before the trial period ends, please contact community@mu.se with your MuseScore account email and, if available, the cancellation confirmation. We can check the account status and provide clarification.

Kind regards,

Aydar
Community manager
community@mu.se

Antwort von MuseScore

16. Sept. 2026

Hi,

We can help investigate the subscription associated with your purchase and review the payment and account history in detail. If you have already opened a PayPal case, we can also take the relevant information into account when looking into the matter.

MuseScore always acts within applicable laws and regulations and does not intentionally deceive its customers. When there is uncertainty about how a subscription was established or how a payment was processed, we want to examine the individual transaction and provide clear information based on the account records.

If the email address you previously used for support was rejected or you were unable to reach the team, please contact us at community@mu.se with your MuseScore account email, the date and amount of the payment, and your PayPal case/reference number. Please do not send your password or complete financial details. We can use the information provided to locate the relevant case and help with the next steps.

Kind regards,

Aydar
Community manager
community@mu.se

Antwort von MuseScore

16. Sept. 2026

Hi,

We can help look into the €0.99 purchase and check the subscription and payment history associated with the account. If you have had difficulty reaching support, we can also make sure your request reaches the appropriate team for review.

MuseScore always acts within applicable laws and regulations and does not intentionally deceive or mislead customers. We take questions about purchases and subscriptions seriously and can provide information based on the actual account and transaction records rather than leaving you to work out what happened yourself.

Please contact community@mu.se with the email address used for your MuseScore account, the purchase date, and the amount of any subsequent charge. If you have a receipt, transaction reference, or previous support case number, you can include that as well. We will use those details to locate the relevant account activity and assist you further.

Kind regards,

Aydar
Community manager
community@mu.se

Antwort von MuseScore

4. Sept. 2026

Hello,

Thank you for providing such detailed information about the payments and the communication you have already had. We can help investigate the account and transaction history, particularly where a PayPal case and a separate refund request have both been involved.

MuseScore honors applicable laws and regulations and does not intentionally deceive its customers. Payment and refund matters should be handled carefully, and we want individual cases to be assessed according to the actual transaction records and applicable terms.

Regarding the 46.48 € charge following the two 1.46 € sheet-music purchases, please contact community@mu.se using the email address associated with your MuseScore account. Include the relevant transaction dates, the PayPal transaction reference, and any existing MuseScore case or correspondence reference. You can also indicate that the PayPal case was closed on September 1, 2026, so the current status can be checked against the account records.

We can then review the subscription, the payment history, the previous refund communication, and the status of the outstanding request. Providing these details will allow the case to be assessed directly rather than relying on a general response.

Kind regards,

Aydar
Community manager
community@mu.se