Called on saturday morning and Candice answered the call. It was a pleasure to work with her, she knew the product and the shipping process. She presented an additional discount on the product and... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
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Das sagen Bewerter
All praise to KaTom for the high quality of its products & services and for the high personal qualities of each staff member — for their attentiveness & reliability & graciousness. And for the help an... Mehr ansehen
Unternehmen hat geantwortet
two items arrived fine but other two items backordered for nearly a month without an estimated ship date provided. still waiting for the credit for one item i finally had to cancel. one B/O item arriv... Mehr ansehen
Unternehmen hat geantwortet
True customer service; explained that the Taco 🌮 Fry Basket I’d ordered wouldn’t fit in my fryer. Then gave me my money 💴 back without returning the fryer. Super Customer Service 😘❤️👍
Unternehmen hat geantwortet
Unternehmensdetails
Über KaTom Restaurant Supply
Vom Unternehmen geschrieben
From our family-owned business to your kitchen, KaTom is devoted to helping foodservice operators achieve their dreams by ensuring legendary experiences every step of the way. Built on a foundation of service, expertise, and reliability, KaTom helps support businesses of all sizes and experience. From first-time operators opening their first restaurants to large, established institutional kitchens, we supply the necessary equipment for smooth, efficient foodservice operations.
Everything at KaTom is done in-house: real, knowledgeable associates take every phone call, dedicated product data and content experts run eCommerce, and a large distribution center team diligently and quickly picks, packs, and ships ready-to-go inventory. We understand that purchasing foodservice equipment is not just buying products—it’s about making informed decisions that impact efficiency, profitability, and long-term success. Our associates are trained to provide guidance, answer questions, and help customers find the right solutions for their unique needs and goals.
KaTom’s hands-on approach allows us to maintain quality, consistency, and a personal connection with every customer we assist. By combining industry expertise with a commitment to service, KaTom goes beyond simply supplying equipment and supplies; it strives to become a trusted partner invested in the long-term success of every foodservice operation it serves.
Free Shipping on Orders over $500*
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Kontaktinformationen
305 KaTom Drive, 37764, Kodak, Vereinigte Staaten
- 1 (800) 541-8683
- help@katom.com
- www.katom.com
3.9
Gut
1400 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Inhalte von echten Menschen stehen bei Trustpilot im Vordergrund. Dieses Unternehmen kann jedoch zusätzlich unser KI-gestütztes Antwort-Tool verwenden, um Hilfe beim Verfassen von Antworten zu erhalten.
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Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Customer service representative was so…
Customer service representative was so rude and did not want to answer my question. I ordered through online on 10/6/2026 and they still have not shipped after 2 weeks. So I was checking the status of my order but representative was very unkind and unprofessional.
14. Oktober 2026
Quality products
Received the order timely and in perfect condition. Thank you for high quality products.
29. September 2026
Order was accurate and at a great…
Order was accurate and at a great price. Delivery was a little slow
29. September 2026
Since using Katom
Since using Katom, my orders have arrived faster and for less money than I was paying before!
21. Juli 2026
I received exceptional service from my…
I received exceptional service from my sales representative, Cage Ellis. The shipping and delivery timeline exceeded my expectations. I highly recommend this company and trust them with all of my restaurant procurement needs.
29. September 2026
The item I order was exactly what I was…
The item I order was exactly what I was looking for ordering was easy and delivery was fast and on time . Definitely will continue ordering from KaTom.
29. September 2026
Verwendet eventuell KI als AntworthilfeMehr lesen
Inhalte von echten Menschen stehen bei Trustpilot im Vordergrund. Dieses Unternehmen kann jedoch zusätzlich unser KI-gestütztes Antwort-Tool verwenden, um Hilfe beim Verfassen von Antworten zu erhalten.
I got the wrong size and they not even…
I got the wrong size and they not even will to help me get the other size basically saying take a lost
29. September 2026
Antwort von KaTom Restaurant Supply
We’re sorry the size did not work out and that the options were not explained clearly. Some products do have return limitations, but we need to review the order before we can say what applies here. We have your information, and a member of our Customer Success Team will reach out to help.
Antwort von KaTom Restaurant Supply
Having what you need in stock and getting it to you on time is what we aim for. Thank you for choosing KaTom!
Prompt and efficient service .
Prompt and efficient service .. thank you we love our fridge
28. September 2026
Antwort von KaTom Restaurant Supply
We’re happy to hear the refrigerator is working well and that the ordering process was quick. Thank you for choosing KaTom!
Antwort von KaTom Restaurant Supply
A return should be simple. Thank you for taking the time to leave a review!
doa still no return option
22. September 2026
Antwort von KaTom Restaurant Supply
We’re sorry you had trouble finding the return option. To start a return, please use https://www.katom.com/help/return-request.html. A few items cannot be returned, but those are identified on the product page. A member of our Customer Success Team will also reach out to assist.
very late delivery
very, very, late delivery. Went from a week to a month. Would have ordered elsewhere.
28. September 2026
Antwort von KaTom Restaurant Supply
A delay that goes from one week to a month can throw off plans quickly. We’re sorry this took so much longer than expected. We have your information, and a member of our Customer Success Team will reach out to look into it.
fast precise
14. Oktober 2026
Antwort von KaTom Restaurant Supply
Fast, accurate service makes a difference. Thank you, Charles!
Antwort von KaTom Restaurant Supply
Good pricing and an on-time delivery are exactly what we aim for. We appreciate your business!
Antwort von KaTom Restaurant Supply
A helpful salesperson and a refrigerator that looks great make for a good experience. Thank you for choosing KaTom!
This company seems to prioritize…
This company seems to prioritize accurate delivery and high- quality products. I have used their services before , They are a company I trust among online businesses.
13. Oktober 2026
Antwort von KaTom Restaurant Supply
Knowing you can count on accurate delivery and good products matters. Thank you for coming back to KaTom.
two items arrived fine but other two…
two items arrived fine but other two items backordered for nearly a month without an estimated ship date provided. still waiting for the credit for one item i finally had to cancel. one B/O item arrived today from a September order. Wont order from them again.
28. September 2026
Antwort von KaTom Restaurant Supply
Receiving part of an order while the rest stays backordered, then waiting on a credit after cancelling, is a lot to keep track of. We have your information, and a member of our Customer Success Team will reach out to review the remaining items and the credit.
Antwort von KaTom Restaurant Supply
Thanks for the review, Scott. We appreciate your business!
Kyle was fantastic
Kyle was fantastic. Very responsive and easy to work with. We hot everything we needed and in a timely manner. I cantvsay wnough about how great our experience was!
28. September 2026
Antwort von KaTom Restaurant Supply
We’re glad Kyle was able to keep everything moving and make the process easy. Thank you for your business!
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