TripToGo Bewertungen 

While it was a little difficult to get through to someone...once I did they were helpful and professional. The on line chat format was also easy to use and customer assistance was readily available through email. My first trip with this company is coming up and am anxious to see how it goes.

The chat was clear and receiving a printed copy gave me a level of comfort.

My friend and i booked A Taste of Japan: Self-Guided Tokyo, Kyoto & Osaka with
Bullet Train on December 1, 2025 for travel November 2026. All paid in full leaving out of MIA. We were to be informed about our flights 30-45 days in advance. Well, my friend had to call to find out what is going on because we heard nothing. Absolutely nothing. 31 days out they are still working on it. Call back in 2 days to have the same exact conversation. Well she called back on day 29 out and they not only did not have our fights booked, they gave us three options. Option 1 - we fly to LAX or New York on our own dime, and they will send us to Japan from there. Option 2 - they refund the flight portion that we already paid for, and we figure out how to get to Japan ourselves. Option 3 - they refund the entire trip. We opted to refund the entire trip because how do you book a trip almost one year in advance with flights out of our city, paying extra, and last minute they tell us they can’t accommodate us. Apparently, this is how this company does business. I do not recommend them, and I will steer clear from them in the future!!!

I believed that I was signing up for a trip that included excursions. However in the process of entering my data separate costs were listed for the excursions. For example pick-up from the airport, bullet train to MT Fugi, and so on. I tried several times to try to connect someone who might have the answers. No one answered. I need and expect real people, real answers, in real time.

We are still in the middle of the tour to South Korea and Hong Kong.
We want to give Big Thumb Up for our tour guide, Ricky, before we forget. He is truly professional and very helpful.

An Unforgettable European Journey! Jewels of Central Europe, 9/13-9/26/2026

A fantastic itinerary that allowed us to explore six capital cities across seven countries in just 14 days! The tour was exceptionally well organized, making it possible to experience so many wonderful destinations without feeling overwhelmed.

Our tour guide, Peter, was outstanding. He ensured smooth scheduling throughout the trip, shared a wealth of knowledge about each city's history and culture, and helped us appreciate every destination even more. We also enjoyed experiencing authentic local cuisine and staying in excellent hotels, which made the entire journey even more comfortable and enjoyable.

Overall, it was a wonderful travel experience filled with memorable sights, rich history, delicious food, and comfortable accommodations. I highly recommend this tour to anyone looking to explore Europe efficiently and enjoyably!

So we booked a trip to Paris almost a year ago. We paid the full amount of the trip and were 40 or so days out from the travel date when we get an email cancelling our trip with some bogus reason. Never again will I entertain a trip from this company.

Zoey helped me solve a difficult problem with accurate data.

Will was great! It was like he was right there with me, looking over my shoulder, helping me with my decisions. I hope to speak with him again.

I reached out for our flight arrangements and was emailed immediately. I don’t understand why they weren’t in our booking details.

The representative was helpful, polite, kind, and fixed the problem quickly.

Do not trust TripToGo with your hard-earned money or vacation time. I booked in February 2026 for an 11-day Southern Africa tour (Kruger National Park, Cape Town, and Victoria Falls) scheduled for late September 2026 TripToGo sold it as a seamless, well-planned package.

Instead, they handed our booking off to a completely incompetent local operator, Thompsons of Africa, and provided zero oversight, zero accountability, and abysmal customer service.

From the very beginning, getting basic communication from TripToGo was like pulling teeth. We had to call and use their online chat multiple times just to get our flight information, which they didn't provide until about 20 days out from departure. They had my booking since FEBRUARY and here we are in SEPTEMBER. They couldn’t even give us our hotel confirmations until a mere 2 weeks before our travel time.

Every single time we reached out, their staff gave us the same broken promise: "We will have the information for you by 5:00 PM." Then, it was complete crickets.

When we finally arrived, the itinerary TripToGo explicitly sold us turned into a total BAIT and SWITCH! We were promised a scenic, ground-transport sightseeing bus route to Kruger on Day 2. Instead, we arrived at our hotel in Johannesburg to find a piece of paper slipped under our door from Thompsons Africa informing us we were being forced onto flights instead.

Because of TripToGo’s total lack of control over their vendor, we were subjected to a grueling flight schedule that routed us through the Johannesburg airport FIVE separate times in an 11-day trip. We spent 30% to 40% of our entire vacation rotting away in airport terminals, wasting precious time on our own dime.

Even while we were actively on the trip and watching the whole thing turn into a logistical snafu, I reached out to TripToGo for help. Nobody ever responded to me at all. They completely abandoned us.

Their operational negligence directly cost our group extra out-of-pocket money:

Double-Charged Fees: The operator failed to pass our prepaid reference numbers to the driver, forcing all four travelers in our group to double-pay the R602 Kruger conservation fee out of pocket.

Scrambled Schedules & Lost Deposits:
Because TripToGo didn't enforce the original schedule, the local operator randomly swapped our safari days without warning. This scheduling circus caused me to lose a non-refundable R1,500 deposit for a private guide I had independently hired based on TripToGo's official itinerary.

Hidden Costs: TripToGo completely failed to warn us about the $30 USD cash visa fee required to enter Zimbabwe.

When you book through an agency, you expect them to vet their partners and support you when things go wrong. Instead, TripToGo took our money and left us entirely in the dark.

Giving travelers the runaround before departure and then ignoring them entirely while their trip goes off the rails is pathetic. Avoid this company at all costs. Shameful and sad!

Ella our tour guide in Korea made our trip great. Our family was the only ones on this tour so it was easy to coordinate on our end as a group with what we wanted to do. Ella was very accommodating with recommendations, she was like a personal assistant researching and looking into and making reservations for us. She and the driver even stayed later at the airport to pick up the last members of our group.
Couldn’t give 5 stars because a couple of of tours on our trip were cancelled, we were notified before hand but how often do you get the chance to be in the country

Patient helpful succeeded

Excellent customer service and very prompt!
Annyi and Jesse are the best! They are very helpful and detailed in providing information and guidance. Keep up the great work and excellence!!

My experience with customer service has been very satisfactory, they have always responded promptly, solving my concerns

In any interactions that I have had with Trip to Go, staff have always been extremely helpful and eager to answer any questions I had.

I wanted to thank you for everything. Our trip was wonderful; you delivered on everything. I will certainly recommend you and hope to travel with you again soon. We loved it. The hotels, guides, excursions, and the river cruise were fantastic.

3/5 Stars - Incredible Sites and Guides, But TriptoGo has a Lack of Transparency

We booked the 8-night, 9-day "Egypt Classic with Hurghada" tour on TriptoGo's website. Booking on TriptoGo is easy, and being a travel aggregator that books for other tour companies, there are some things you should be aware of.
While our local guides were phenomenal and Egypt's history is unmatched, we are rating this 3 stars due to organizational issues, an exhausting schedule, and a lack of communication from TriptoGo.

TriptoGo used Castles Tours for this trip.

(The Positives)

* Exceptional Local Staff: Our guide, Moh, was remarkable. Managing a massive group of 41 people in extreme heat while sharing deep historical insights is no small feat. His assistant, Abdo, was also incredibly helpful. We felt very safe with our bus driver Sam. Staff on "The Nile Story" were also amazing.

* Great Hotels & Food: The Hilton Ramses in Cairo was excellent and centrally located. The Hurghada resort was stunning, and the food--especially the outstanding, fresh Egyptian bread--was a highlight throughout the trip.

*Recommendation: take the hot air balloon ride in Luxor-this is well worth the money (we knew about early arrival before the trip)

Why TriptoGo Earned 3 Stars (The Issues & Lack of Transparency)

* Hidden Schedule: TriptoGo never provided a day-by-day itinerary despite many multiple requests before arriving in Egypt. We only discovered the brutal 3:30 AM to 5:00a AM wake-up calls after arriving in Cairo. Had TriptoGO been transparent, we may not have booked.

* Misrepresented Cruise: "The Nile Story" was stated to be a deluxe vessel but is strictly mid-range. Our cabin had a broken shower door, a faulty patio lock, and inconsistent AC. The bar was also poorly stocked.

* Lost Resort Time: Due to an 8-hour Nile lock delay, our time at the beautiful Sentido Caribbean Resort in Hurghada was severely cut short. Worse, TriptoGo changed our final day departure from a relaxing afternoon to a mandatory 8:00 AM 9-hour bus ride, stripping away our free morning and getting back into Cairo at 5:30p.

* Exhausting Pace: Delays forced the tour to cram the Valley of the Kings, Valley of the Queens, Karnak, and Luxor into one single, rushed day, followed immediately by the 3+ hour bus ride to Hurghada.

* Constant requests for money: Where Trip to Go doesn't have control over this, there should be a disclaimer about the constant requests for money at all restrooms and to buy items from the Egyptian sellers or people on the street. The requests were constant, with hands out, and it was very annoying.

Final Takeaway: Your experience will live or die by your local guides (who were amazing!!!!), and that you know upfront the early hours.You must be able to handle a lot of fast-paced walking and constant crowds. However, TriptoGo needs to be honest about the grueling pace, early mornings, and cruise quality. Be prepared for very little downtime and significant sleep deprivation (also remember the heat).