Incredible customer service
I placed an order and they shipped it out quickly and it was going to show up a day early. Unfortunately, UPS lost the bicycle and gave me the run around. I opened up a case with UPS and reached out to Priority with the information. They immediately replied and assured me they'd make it right. After about a week of hearing nothing from UPS, Priority reached out to them and took over the case. That same day they shipped a brand new bike.
I knew I was in good hands because they were personally invested in the issue and communicating with real people without all the corporate-speak was a breath of fresh air.
The bike showed up in no time and it is perfect in every way.
Reply from Priority Bicycles
Bummer about UPS and sorry that happened but I'm thrilled we got you taken care of and got you a bike regardless! Reach out if you ever need anything else. We are here to help :)